Location: New York, NY United States - Department: MDLinx

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed.

We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. Due to our continued growth and expansion, we are currently hiring for a Senior Data Analyst for our physician platform who will bring functional expertise in analytics and reporting to empower our business teams (marketing, editorial product and sales) with deeper insights into current product performance and ultimately help them make better business decisions.

Mission:

In this role, you will be a core member of a lean, close-knit product team that is analyzing and building new ways to improve subscriber engagement for MDLinx.com. Specifically, the teams will rely on your business intelligence expertise to plan and execute data analysis, create clarity, and articulate insights that drive strategic decisions.

You should be a self-starter comfortable with operating independently or as a member of a small team with minimal direction, and you will have excellent data analytical skills. You grasp business requirements/goals and direct the data analytics accordingly. Above all, you thrive in a fast-paced environment and having an attitude to do whatever it takes to deliver results.

Duties Include:

• Proactively manages the data analytics, visualization, and reporting of subscriber traffic and engagement on the MDLinx.com platform to empower the business.
• Develop dashboards and reports of subscriber behavioral data to track KPIs and strategically analyze trends and make intuitive forecasts and recommendations to internal stakeholders.
• Plans and executes methodical A/B tests to improve user experience and optimize revenue. Has experience with A/B testing tools such as Google Optimize
• Investigates and analyzes web traffic trends using Google Analytics and data from other proprietary sources.
• Collaborates closely with all areas of the business (Product, Marketing, Sales and Editorial) to translate questions and hypothesis into structured analysis.
• Partners with product team to develop ROI business cases to support new and existing product development. Understands objectives and helps determine KPIs
• Ensures data integrity across all performance-based metrics, tracking and reporting.
• Presents key findings to non-technical team members in detailed way utilizing visualizations as needed, recommends further analysis or investigations as needed in support of strategic decisions.

Requirements

• Bachelor’s Degree in a quantitative field preferred (engineering, economics, statistics, etc.)
• 5+ years of business analysis, data analysis, or data warehousing experience
• 3+ years of dashboard development and data visualization and experience using an analytics tool suite. Tableau experience is preferred.
• 2+ years of digital analytics and website traffic reporting – Experience using Google Analytics required.
• Strong SQL knowledge is required. Data manipulation/ETL experience is also preferred.
• Knowledge of the internet landscape, including a comprehension of display advertising and web metrics (clicks, views, users, visits, etc.)
• Experience with publishing or content-related websites focused on audience engagement, growth, and development.
• Strong written and verbal communication skills and experience working on and communicating with fast-paced, dynamic teams.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Campaign Marketing Manager to join our Global Research division.

The role of the Campaign Marketing Manager is to maximize the impact of marketing and PR assets and enable sales funnel growth. Working in close partnership with both marketing and sales you will be accountable for the strategic development and execution of all key account campaigns including social media channels, with a strategy that amplifies complementary campaigns and further leverages marketing and PR collateral.

Duties include:

• You will develop and execute strategies to deliver your KPIs
• Hold responsibility for the analytical reporting of campaigns across all channels, and using that data to inform existing and future activities
• Run monthly marketing reviews to track performance of both campaign productivity, iterating existing campaigns as necessary
• Play the key implementation role in CRM marketing automation and daily execution, setting strategy and creating content
• Design, plan and execute complementary social media campaigns to further amplify marketing collateral

Requirements

• 5+ years of professional experience with exposure to marketing campaigns

• Experience of working in HubSpot / other CRM platforms with the ability to pivot to Hubspot.
• Social media planning experience, especially Linkedin
• A creative thinker with the capacity to develop engaging campaigns
• Excellent copywriting skills for web and email

• Motivated by an exciting and collaborative team environment
• Able to make decisions, take ownership and accept accountability
• Self-motivated and driven with a passion for excellence

• Self-directed worker with the professionalism and focus to work relatively autonomously, albeit with the support of marketing and sales colleagues
• Previous marketing experience, preferably in a B2B environment
• Excellent verbal and written communicator with an eye for detai
• Must be able to work EST, GMT or CT time zones

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Database Administrator to join our Global Research division.

The PostgreSQL DBA should have experience in cloud hosted environment managing backup recovery, replication, high availability, designing and managing schema, monitoring diagnosing and optimizing database performance. Using your experience, you will develop and maintain technical standards, procedures, and documentation. You will also maintain highly available system supporting PostgreSQL database in multi-region and container environments. This person will work with business owners, engineers and other groups to design strong reliable solutions.

Duties Include:

• Work alongside our cloud infrastructure team to plan, administer, maintain and secure PostgreSQL databases in an AWS environment.
• Define standard practices and procedures for operational support, writing and updating documentation
• Ensure systems are running at the highest possible performance level as well as analyzing and tuning queries.
• Analyze database changes requested by the Agile development teams for impacts to database designs, naming standards, design standards, data conversions, and documentation.
• Desire to learn about the data and it’s use to make recommendations for improvements in how it is stored and processed
• Build and maintain highly available systems to ensure maximum up time. This includes Postgres databases in containers
• Work in unity with our Business Intelligence (BI) team to design, build and maintain Data Warehouse for BI and analytics
• Manage system security and protect PII data.

Requirements

• A Bachelor’s Degree and 5+ years of PostgreSQL DBA
• Hands-on experience and in-depth knowledge of AWS database offerings (e.g. RDS, Aurora, and Dynamo)
• Technical expertise regarding data models, database design and development
• Demonstrated experience in data modeling tools.
• Experience with Data Warehousing and utilizing ETL tools such as AWS Glue
• Experience working with PostgreSQL database in containers
• Knowledge of Oracle a plus

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Qualitative Project Coordinator to join our Market Research team.

The mission of the Qualitative Project Coordinator will be to assist the Market Research Project Management team with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Provide support to project managers including invoicing, project agreement coordination, setup and testing of surveys, placing confirmation calls/emails/text to respondents, preparing updates for PMs and clients, assisting with project troubleshooting, desk research and a variety of other project support tasks as needed.
• Investigate physician inquiries regarding honoraria issues by cross-checking against the bank account.
• Manage honoraria files for all projects, including uploading internally and initiating payments for domestic honoraria weekly and international honoraria monthly.
• Communicate with panel members to address any questions or concerns as well as confirming telephone and in-person interviews.
• Data entry of phone recruitment screeners.

• Troubleshoot with Project Manager to help resolve issues

Requirements

• Bachelor’s degree or equivalency preferred
• 0-1 years of related experience preferred
• Excellent interpersonal and communication skills – both verbal and written
• Strong skillset with Microsoft Office products
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Data Quality Manager to join our Market Research team.

The mission of the Data Quality Manager is to expand global panel and survey data quality assurance plans. This individual will hold responsibility for registration validation systems, create ongoing risk scoring as well as real-time data monitoring procedures, and outline corrective actions. The candidate will be responsible overseeing data investigations and provide solutions and resolution to issues raised. This is an ideal role for someone who has a passion for data quality, working with large data sets, desires a fast-paced environment and aims to become a leading expert in panel data collection quality.

Duties include:

• Centralize current activities and coordinate continuous improvement of our global panel quality assurance plan by identifying critical access points and deploying preventive measures.
• Maintain and update registration systems to validate healthcare provider, and consumer data through quality-audit methods with a feedback loop to all stakeholders.
• Establish panel quality monitoring procedures, fault tolerances, and corrective actions.
• Identify products and platforms to assist in validation of global healthcare professionals at the panel, study and platform level.
• Develop, maintain and update survey data quality standards across varied survey platforms.
• Enhance real-time data quality measures implemented in Confirmit and Decipher and connected to proprietary internal MR systems.
• Increase fraud detection question bank, including guidelines on how questions are applied by a respondent type, study subject, therapy area, etc. Refresh library at regular intervals.
• Continuously review data patterns to inform, recommend and provide key resolutions to decision makers on their data inquires.
• Coordinate a cross functional committee of Senior leaders and executive to provide input, expertise and oversight. Provide regular reports to management.
• Define companywide quality KPIS that are tracked seamlessly, are motivational to the stakeholders and help to detect and identify problems and aid in quick remediation.
• Undertake periodic investigations into possible breaches or failures of systems and procedures and present internally and externally to the organization.
• Contribute to M3 terms and conditions and marketing materials to ensure clear communication of process and outcomes of quality measures.
• Become a world expert in data quality and keep up to date with evolving technologies and services.

Requirements

• 5+ years of experience using SQL and Excel (advanced) daily for data mining, analysis, auditing and reporting. Preferred working knowledge of Power BI, Tableau or other BI tools is also desired.
• This candidate understands basic automated/algorithmic decision making and risk scoring systems.
• Familiarity with digital fingerprinting, identity verification and other anti-fraud techniques.
• The candidate has a keen eye for data, and experience in reviewing data and providing solutions on recommendations of next steps.
• Knowledge of quality control frameworks in respect to procedures desirable.
• The candidate must have well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues. An inquiring mind that does not rest until it has got to the bottom of an issue.
• The candidate must be a self-motivated individual with exceptional time management, organizational skill and attention to detail on multiple projects simultaneously
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet organizational objectives.
• Experience or knowledge of market research industry an advantage
• BS/BA in Computer Science or relevant field

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days
• *M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: New York, NY United States - Department: MDLinx

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed.

We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. We have offices around the world and are growing our NYC presence now. Due to our continued growth, we are currently hiring for a Digital Medical Writer to join our team.

We are looking for a creative to produce outside-the-box, thought-provoking content for a physician audience. The medical writer will research, source, pitch, and write compelling clinical articles, as well as non-clinical lifestyle, health and wellness, and general interest articles for the healthcare community. The writer may also be called upon to help edit and fact-check articles from other writers across the team. This person is a team player who will help ensure that all content produced for MDLinx websites is of the highest quality and is well-written, factually accurate, and compelling to our readers.

Duties include:

• Research, brainstorm, and pitch creative and compelling article topics for a physician audience
• Interview thought leaders and experts in the field to bring an exciting and fresh perspective to stories
• Develop engaging surveys on a variety of topics and analyze survey reports to create original research articles
• Write engaging clinical, nonclinical, and healthcare lifestyle content, as assigned
• Copyedit, fact-check, and proofread content for scientific accuracy, consistency, and comprehensiveness
• Create and suggest content changes for any article rewrites to ensure accuracy, clarity, and readability
• Write compelling headlines that appeal to an audience of healthcare professionals for original content published across MDLinx websites
• Upload content to Content Management System (CMS) and tag appropriate specialties, disease states, and clinical and non-clinical topics

Requirements

• Bachelor’s degree and clinical/nonclinical writing and editing experience required
• 3+ years of medical/scientific and lifestyle editing and writing experience directed to healthcare professionals required

• Must be familiar with the healthcare landscape as far as topics of interest and appropriate communication style with healthcare professionals

• Must be equally comfortable with writing and editing both highly scientific and conversational tones of voice
• Must have a proficient understanding of medical and scientific terminology across a variety of therapeutic areas
• Must be comfortable with writing and editing several types of content, including, but not limited to: clinical and nonclinical, medical lifestyle content; conference materials (abstract and session summaries); expert interviews and scripts; journal articles and summaries; and medical news
• Must be highly proficient in AMA Style, 10th edition, and be able to adhere to internal Style Guide
• Must be comfortable working in an online CMS, as well as with Microsoft Suite and Google Docs and Sheets
• Digital healthcare publishing experience preferred

• Journalism experience preferred

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: Shared Services

Description:

M3 is committed to increasing the quality and decreasing costs of healthcare worldwide.

M3 has been developing unique solutions that have brought significant efficiencies in pharmaceutical sales & marketing, ethical drug development, healthcare professional recruitment, and other parts of the healthcare industry. M3 has been ranked as a top-5 most innovative growth company by Forbes and has a strong orientation for growth. We have successfully managed to maintain strong revenue and profit growth over the last 18 years by mixing organic growth with acquisitions.

As a result of its growth initiatives, M3 has a need for an experienced Payroll Administrator who is eager to make a difference and create efficiencies in operations and support growth.

The role of the Payroll Administrator will be to support the US M3 Global Research business units and will be based in Fort Washington, PA. This person must be local to the Greater Philadelphia Area.

The mission of the Payroll Accountant is process paychecks accurately, assist in maintaining employee files, creating various GL reports, and verify all payroll taxes and deductions are in line with government laws. The Payroll Accountant will work closely with the accounting team, the human resources department, and senior management across multiple business units to verify the overall payroll operations are running efficiently within the various business units.

Duties Include:

• Process bi-weekly and bi-monthly payroll
• Oversee various payroll benefits/deductions (ie: 401k Loan Processing, Garnishments, etc.)
• Assist Accounts Payable in any payroll related expenses (ie: Benefits)
• Assist in payroll audits and state requests (ie: Worker’s Compensation Audit, 401(k) Audits, Census)
• Partner with HR operations to answer payroll related employee questions
• Act as administrator for multiple payroll system (UltiPro, Paychex, etc.)
• Prepare Payroll Schedules
• Run various reports for Human Resources and Accounting (ie: Vacation Reports, General Ledger Reports, Benefits Reports)
• Verify payroll and tax documents are accurate, including working on quarterly fallout and variance reports
• Maintain confidentiality with respect to payroll and all other business transactions.
• Participate in and recommend improvements to the payroll
• Prepare other analyses and schedules as required by the Controller.
• Prepare and process taxes, including responding to state inquiries.
• Process and mail 1099 at year end.
• Assist HR to ensure timely and accurate processing of conversions, terminations, bonuses, commissions, raises, and unpaid/paid time off payouts

Requirements

• 3-5 years of payroll experience
• Tax experience or strong knowledge preferred
• Teamwork oriented, with excellent people skills
• Exceptional time management, organizational skills, attention to detail, and ability to multitask
• Proactive and efficient
• Strong math skills
• Excellent interpersonal communication skills – both verbal and written
• Familiarity with UltiPro Software and Paychex preferred
• Familiarity with NetSuite beneficia

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Senior Node.JS Developer to join our Market Research team.

M3 Global Research is looking for a Senior Node.js Developer to join our cutting edge engineering team, who can thrive in a fast-paced environment developing complex applications. Our ideal candidate would demonstrate an understanding of software development concepts and development lifecycles using Agile methodologies, object-oriented design, and accepted design patterns and practices. You'll be responsible for assisting with design, coding, improving application performance, collaborating with other developers, and assisting with testing.

Responsibilities:

• Participate on global enterprise projects using web-based technologies and relational databases across multiple platforms.
• Participate in the full life cycle of an agile project, design and develop user interfaces/applications, and conduct testing.
• Gather, document, and analyze user needs and design requirements, developing application specifications and determine performance standards.
• Participate in diverse projects that analyze user needs and software requirements to determine feasibility of design within time and cost constraints using Agile techniques.
• Design and develop software systems including appropriate use of error handling, logging, and monitoring
• Timely and proactively communicate changes to specification or timeline
• Participate in code reviews and mentor junior engineers

Requirements

• 5+ years of web/software development experience with complex modern applications
• Strong knowledge working with Node.js
• Ability to implement rich functionality with thorough knowledge of JavaScript (jQuery/ES6+) and TypeScript
• OOP and SOLID principles
• Test Driven Development
• Relational Databases (PostgreSQL, Oracle)
• Experience designing and building microservices and RESTful APIs
• Familiarity with containers is a bonus (Kubernetes)
• Version-control systems (Git)
• Strong communication and organizational skills
• Experience mentoring developers is also a bonus

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Senior Vice Presider of Market Research Sales to join our Global Research division.

The multi-faceted role of the Senior Vice President, Team Leader – Market Research Sales is to provide sales team management, new business development, account management, reporting, and intra & inter-divisional collaboration with the objective of managing and growing a defined sales team (aka silo) based on established quotas. The SVP, Team Leader - MR Sales will be responsible for the oversight of sales, support and other staff to insure proper execution of sales plans, provide mentoring and training to existing and new team members and provide back-up as necessary across a broad range of functions.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Overall responsibility for the growth and profitability of a select group of silo-based accounts, utilizing personal sales and management skills and the contributions of a team comprised of Sales Executives, Customer Service Directors and Account Managers
• Exhibit strong sales management skills and behaviors. Work with all team members to improve their sales abilities and achieve their sales and professional goals. Treat everyone with professionalism and respect
• Manage the Gross Profit margins of the Silo. Ensure that pricing is optimized and follows company pricing policy, scope changes are recosted accurately and discounts where necessary are suitable and appropriate.
• Significant focus on opening and growing new accounts and creating a strong business development dynamic within the team.
• Utilize account data to create strategies and develop plans that are executed and reviewed on an ongoing basis to grow the business. Review accounts monthly versus sales and revenue goals.
• Supervise day-to-day and strategic aspects of silo accounts. Utilize business development skills to grow these accounts. Monitor operational aspects of projects, acting, as necessary, as liaison between client and M3
• Mentor and positively influence Vice Presidents, Client Service Directors, Associate Vice Presidents and Account Managers
• Oversee workflow between sales and sales support personnel
• Delegate responsibilities as necessary to ensure achievement of assigned targets and timelines
• Utilize and track Key Performance Indicators to drive both Silo and Individual performance .
• Facilitate training of silo personnel in all necessary aspects of their positions including sales, account management, software, internal policies, etc.
• Serve as an integral member of the various team, division and company-wide senior strategy and advisory Leadership Teams. Contribute as required to discussions regarding current and future processes and goals
• Monitor all silo support, ensuring pricing, upselling, feasibility, etc., are properly included, thus providing a consistent sales presence to complement the field-level sales and operations aspects of managing the account(s). Ensure that all team members are properly optimized and the silo is adequeatley resourced at all levels.
• Assist Sales VPs and CSDs to ensure adequate coverage and continuous support on silo accounts at all times (workload surges, sick/vacation/maternity absences, turnover in personnel, etc.)
• Serve as senior silo-level point of escalation for any delivery concerns.
• Travel, as necessary, to support on-site client meetings with other Sales, Operations, Programming or Panel Team members.
• On all client-facing activity, provide superior customer service to insure properly executed project fielding and delivery
• Attend conferences/trade shows as assigned and professionally represent M3, interact with clients and assist the marketing effort via dissemination of M3 capabilities and collection of leads
• Nurture a client-centric culture in your silo with strong sales behaviors.
• Promote strong working relationships with all delivery teams to facilitate best in class project experiences. Enable delivery teams success with correct project handovers and a strong emphasis on proper IKOs (Internal Kick-Off meeting).
• Enable delivery teams success with correct project handovers with a strong emphasis on proper IKOs (Internal Kick-Off meeting).
• Serve as your silo’s primary CRM advocate, assisting the team with training and being responsible for keeping all account data clean and current
• Provide support as necessary for reporting of current sales, revenue, conversion and other data for internal analysis and client reviews
• Assume responsibility for attracting the best possible talent. Assist in the identification of candidates, the interviewing process and negotiating offers (with EVP support.)
• Coordinate the on-boarding process and training for all new sales hires

Requirements

• Bachelors Required. Masters or Equivalent (MBA preferred) a plus.
• Over $5MM in recorded invoiced Sales at M3 or 15+ years in Sales, Sales Management 10+ years

• Proven track record in securing new business
• Proven ability to mentor and improve sales people
• Able to effectively communicate with management, clients and internal departments
• Strong record of target achievement (sales activities, quotas, margins, etc.)
• Ability to champion accounts internally
• Collaborative and supportive with colleagues
• Positive influence on colleagues and other departments
• Presentable and polished, with excellent presentation skills
• Demonstrated experience in resolving issues, brain storming and problem solvin

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Shared Services

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning website, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. Our mission is to reduce healthcare costs and improve the quality of healthcare delivered worldwide.

Founded nearly 20 years ago, M3 operates in over 10 countries and has grown to more than 4,000 employees globally. Through organic growth and acquisitions, M3 revenues in the US have doubled to over $100M since 2014, and worldwide revenues have quadrupled to over $1B since 2012. Due to this rapid growth, M3 USA is hiring for a Senior Systems Administrator to lead the maintenance, monitoring, and improvement of the company's production infrastructure, including its servers, networks, operating systems, telephony systems, and applications.

The mission of the IT Infrastructure Manager is to lead and manage the IT & Infrastructure team in supporting and continuously improving M3 USA’s production infrastructure (servers and networks) that deliver M3 USA’s sites and services to thousands of busy physicians, and support the internal IT systems and infrastructure that support over 400 staff in over 7 locations across the U.S.

This person will be responsible for managing infrastructure quality by establishing service level objectives and discussing with business stakeholders the right balance between quality (availability, security, performance, etc.) and cost, and work to improve each in order to better support physician users and the business. The Senior Manager will seek to proactively integrate new technologies and lead the evolution of our systems architecture to create new business opportunities, streamline, operations, and provide available, performant secure, compliant, and easy-to-use IT systems and infrastructure.

A typical day might include checking in with and mentoring reports, helping to follow up on production issues or events detected through monitoring, meeting about IT projects to update stakeholders or check on the status of task and help remove bottlenecks or make critical decision. Some days may include business trips to other office locations or data centers, or more occasionally helping with IT due diligence or potential acquisitions or giving advice to management about infrastructure improvements. Other days may require hands-on work supporting direct reports or taking on projects of your own. The manager will be overseeing a small team, so a willingness to perform any task is a key trait.

Essential Duties and Responsibilities:

• Lead the IT & Infrastructure team in the maintenance and operation of internal and external-facing services 24/7
• Establish service level objective for internal and external services, monitor, and improve services levels in a cost-effective manner.
• Architect, design, and manage implementation of infrastructure to support growing business needs.
• Propose, mange, and lead IT project to improve service quality, security, availability, etc.
• Hire, motivate, and support infrastructure staff
• Document, communicate, and enforce IT governance rules and manage system-related risk
• Lead incident response and troubleshooting of production issues
• Provide technology leadership and articulate infrastructure strategy, especially with respect to advances like containers, infrastructure automation, cloud infrastructure
  

Requirements

• Bachelor’s degree in computer science or equivalent work experience
• Extensive hands-on experience with Windows and Linux or other Unix system administration
• Experience maintaining a high availability production web sites and solid understanding of web related technologies at all levels of the stack (network to application level)
• 3+ years of experience managing an IT Infrastructure team based on established SLA’s or KPI’s
• Project management experience and expertise
• Network monitoring knowledge and experience
• Excellent verbal and written communication ability and logical thinking skills, including the ability to tailor communication to technical or non-technical people and present to upper management.
• Ability to write documentation that appropriately explains the processes and procedures used in the IT department
• Eagerness to engage with and learn new technologies that may have advantages for the business and ability to learn quickly
• Commitment to transparency and open communication with management, other teams, and team members.
• Experience developing software, especially web applications preferred.
• Experience working with containers (Docker), infrastructure automation technologies (Ansible/Chef/Puppet), CI/CD preferred
• Expertise with relational databases, their configuration and administration preferred
• Experience with Cloud technologies such as AWS/Azure/GCP

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: New York, NY United States - Department: MDLinx

Description:

About:

M3 is a global and diversified technology company that is ranked by Forbes as one of the tope 5 fastest growing innovative companies in the world. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with clinical education, information, training, research, and career opportunities they need to succeed.

We are well established in our market with a loyal following high quality offerings, and over 15 years of experience and history in the digital space. In pursuit of further growth, MDLinx is looking for a qualified Business Development Director to join our Sales team. The candidate will be responsible for driving, planning and management of all business development effort activities to small and medium size pharma clients of MDLinx.

The candidate should possess a strong understanding of digital solutions and be able to work in a fast-aced team environment creatively executing business developments plans, and framing opportunities and solutions that sell appropriate M3 MDLinx digital solutions. The right candidate should have direct pharma experience and should possess strong ability to develop sources of revenue with new pharmaceutical clients and organic growth within existing clients.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• With a focus on small to medium size pharma clients, identify and lead all new business and growth opportunities and organically expand existing business through superior account management.
• Proactively take action to connect with potential new clients, identify opportunities to introduce MDLinx services to decision makers within those clients.
• Creatively propose solutions to clients and collaboratively work with internal teams to recommend and develop customized products based on client's needs and expectations.
• Work closely with the product team and assist them to develop new client solutions by translating the client's needs to product features.
• Help develop, write, and execute creative and informative proposals and presentations that highlight MDLinx capabilities, resources, and services to new and existing business partners.
• Put the capabilities of MDLinx in the best possible position for significant client opportunities and manage important business development pitches for new and existing clients as 'pitch producer.'
• Manage all aspects of the pitch process while collaborating across teams, including developing workflow and scheduling and leading meetings.
• Provide accurate forecasting and reporting to maintain an accurate budgets and goals.
• Oversee the final putch response (propsal, pricing, presentation, etc.) and work directly with internal teams to coordinate and maange medical briefing, audience research, interviews, and testing.

Requirements

• 3-5 years of experience selling/managing sales territory in direct to pharma sales environment
• Healthcare marketing experience is preferred
• experience in digital or integrated communicates agency environment with a focus on health, including Pharmaceutical, OTC, etc, is preferred.
• Proven track record for new revenue and business opportunities.
• Ability to analyze, develop, sell in and manage business strategies, plans and business cases.
• Prior experience leading new healthcare business pitches.
• Understanding of healthcare and pharmaceutical market advertising issues/compliance
• Strong presentation and senior client facing skills.
• Must be able to communicate with external and internal clients and operations effectively, professionally and in a timely manner.
• Excellent written and verbal communication, listening, and negotiation and presentation skills.
• Must be able to translate clients' needs into winning recommendations and proposals.
• Working knowledge in SalesForce
• Strong sales pipeline forecasting skills
• Strong account management skills
• Excellent iterpersonal communication skills via phone and e-mail

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Dallas, TX United States - Department: M3 Executive Search

Description:

M3 Executive Search provides healthcare executive search services to academic, acute care and health plan clients. We are a retained search firm that hires seasoned healthcare executives or executive recruiters (or a combination of both) to represent searches on our clients’ behalf. Due to our continue growth, we are looking for a Senior Research Consultant to join our team.

The mission of the Sr. Research Consultant is to support in a rotating fashion the Sr. Executive Recruiting Consultants. You will be responsible for assisting with identifying and contacting executive candidates through the use of all available tools and resources. Your duties will include a variety of activities including database management/creation, assisting Sr. Executive Consultants with administrative & marketing activities, and helping with process improvement.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Initial internet/database prospecting & research to help identify slates of potential candidates on behalf of the Sr. Executive Consulting team.
• Send initial communication via email/Linked In with candidates to schedule introductions to Sr. Executive Consultants.
• Research specialty compensation and provide necessary data that would be helpful to the Sr. Executive Consultants.
• Administratively help draft marketing materials and initial frameworks for the online prospectus done for each search as well as marketing campaigns to candidates.
• Help the team parse candidate pools to ensure we are communicating with every possible candidate for any given search.
• Learn Smart Sheet and help administer and set up workbooks properly.
• Work to help create efficient processes and maximize efficiency.

Requirements

• Detail Orientation - Attention to detail is key
• Time Management - Must be able to multi-task, reprioritize, and effectively manage time
• Communication – must be able to effectively communicate with internal teams and departments and executive management.
• Process-driven - Understanding of technology and an interest in applying it to the executive recruitment process
• Proficiency with Microsoft Office/Adobe/Smart Sheet. Training can be provided with Smart Sheet.

Benefits

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

Overview of the role:

As a Project Manager you will be a key contributor to the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be accountable for successful project management and delivery.

Main Duties and Responsibilities:

• Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.

• Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.

• Ensure projects are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.

• Financial Management of Project Budget /costs.

• Partner Management. Responsibility for finding and commissioning eligible partners for your projects – coders, recruiters and translation agencies for example and for managing the quality and timeliness of their output

• Responsibility for guiding more junior members of the team
• Ensure excellent client servicing on all jobs and to drive high scores on our Client Satisfaction Survey.

Requirements

• Qualifications, skills and knowledge:
• ·Degree level or equivalent
• Fluent English
• ·Experience within market research project management (healthcare preferred)
• ·Proficient in Microsoft Office
• ·Experience of dealing with clients direct and working to tight client specifications and deadlines
• ·Able to quickly build professional relationships both internally and externally
• Excellent verbal and written communication skills
• Knowledge of quality control in respect to procedures desirable
• Proficiency in a second European language desirable

Personal Attributes:

• Eye for detail and accuracy
• Excellent organisational and time management skills
• Team player
• Responsive and able to work well under pressure
• Solution orientated

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

.Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: Didcot, Oxfordshire United Kingdom

Description:

An exciting opportunity has arisen for a Junior Designer. You will work within the Design team on a broad range of projects. The role will entail designing a wide variety of campaigns which will be disseminated via our network service.

Support the Design team to deliver successful internal, commercial, and targeted campaigns

Develop your design and technical skills in the following areas:

• Web design
• Coding in HTML/CSS/JavaScript & JQuery

Initially, your role will involve supporting the Design team members by working on a broad range of tasks including:

• Making design amends to projects
• Providing general support
• Building HTML based marketing emails
• Designing PowerPoint presentations

This is not an exhaustive list of duties.

You will be expected to adapt to different tasks based on the development of the role and the evolving.

As your skills develop, you will take on more complex tasks. This role is based around your development in the design field, so we are looking for someone who is eager to learn. We do not expect you to have all the necessary skills from the outset but enthusiasm for learning is essential.

Requirements

Ideally you will be:

• Educated to degree level, or equivalent

• Have a passion for design and a keen interest in digital
• Working knowledge of web design including visual layout, HTML and CSS coding
• Experience in using Adobe Creative Suite (in particular, Photoshop and Dreamweaver)
• Highly organised and motivated
• Excellent attention to detail
• Strong proofreading skills
• Good communication skills
• Excellent time management skills
• An enthusiastic team player with the desire to exceed expectations
• Good problem solver

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle German respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment

• Ensure that recruitment tasks assigned for German projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for Germany are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Germany
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Germany.

Support work

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when German language skills are required
• Translate panel marketing materials from English to German when necessary
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

• Fluent German and good English speaking - absolute must!
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The role of the Campaign Marketing Manager is to maximise the impact of marketing and PR assets and enable sales funnel growth. Working in close partnership with both marketing and sales you will be accountable for the strategic development and execution of all key account campaigns including social media channels, with a strategy that amplifies complementary campaigns and further leverages marketing and PR collateral.

Responsibilities of the Role

• You will develop and execute strategies to deliver your KPIs
• Hold responsibility for the analytical reporting of campaigns across all channels, and using that data to inform existing and future activities
• Run monthly marketing reviews to track performance of both campaign productivity, iterating existing campaigns as necessary
• Play the key implementation role in CRM marketing automation and daily execution, setting strategy and creating content
• Design, plan and execute complementary social media campaigns to further amplify marketing collateral

Requirements

• Experience of working in HubSpot / other CRM platforms with the ability to pivot to Hubspot.
• Social media planning experience, especially LinkedIn
• A creative thinker with the capacity to develop engaging campaigns
• Excellent copywriting skills for web and email

• Motivated by an exciting and collaborative team environment
• Able to make decisions, take ownership and accept accountability
• Self-motivated and driven with a passion for excellence

• Self-directed worker with the professionalism and focus to work relatively autonomously, albeit with the support of marketing and sales colleagues
• Previous marketing experience, preferably in a B2B environment
• Excellent verbal and written communicator with an eye for detail

Benefits

• Competitive salary
• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely - all remote currently with flexibility in 2021

Apply Now

Location: Gothenburg, Västra Götaland County Sweden - Department: QQFS

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research and QQFS:

M3 Global Research and QQFS, part of M3 Inc., provide comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, QQFS has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, QQFS creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Overview of the Role:

We are looking for a Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

Work description:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Netherlands, Belgium, Switzerland and Austria are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Netherlands, Belgium, Switzerland and Austria
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Netherlands, Belgium, Switzerland and Austria
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

What we offer:

• A Project Assistant role in the Alpine team.
• An international work environment – colleagues from 15 different countries
• Training will be provided when the employment starts.
• Office hours: 08:30-17:00 CET / 08:00 – 16:30 UK time
• We offer 12 months contracts with possibility to move to permanent afterwards.
• Quarterly performance bonus after successfully passing a 6-month probation period.
• Newly refurbished offices with good transport links to the city center.

A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2017 - Most Innovative Growth Companies in the World list.

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

• Native fluency in at least two of the following languages: German, French, and/or Dutch
• Fluent in English
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
• This can be a fast-paced role, but it is also challenging and rewarding

Benefits

Benefits are generous and will vary by location, but will include:

-Bonus scheme

-25 days holiday plus public holidays

-Pension scheme

-Regular staff social events

• We will place great importance to your personal suitability. Welcome with your application no later than January 10th, 2021. This position might be filled before the deadline, we therefore encourage you to apply already today.
• Please submit your application through this jobboard by following the instructions on this page.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

Qualitative Project Manager

Overview of the role:

As a Project Manager you will be a key contributor to the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be accountable for successful project management and delivery.

Main Duties and Responsibilities:

• Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.

• Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.

• Ensure projects are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.

• Financial Management of Project Budget /costs.

• Partner Management. Responsibility for finding and commissioning eligible partners for your projects – coders, recruiters and translation agencies for example and for managing the quality and timeliness of their output

• Responsibility for guiding Project Coordinator
• Ensure excellent client servicing on all jobs and to drive high scores on our Client Satisfaction Survey.

Requirements

• Qualifications, skills and knowledge:
• Degree level or equivalent
• Fluent English
• Experience within market research (healthcare preferred)
• Proficient in Microsoft Office
• Experience of dealing with clients direct and working to tight client specifications and deadlines
• Able to quickly build professional relationships both internally and externally
• Excellent verbal and written communication skills
• Knowledge of quality control in respect to procedures desirable
• Proficiency in a second European language desirable

Personal Attributes:

• Eye for detail and accuracy
• Excellent organisational and time management skills
• Team player
• Responsive and able to work well under pressure
• Solution orientated

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

.Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The mission of the Technical Project Manager is to ensure internal and external stakeholder needs are met and projects delivered on time, to budget and specification. In this role, you should be analytical, an excellent communicator, demonstrate business acumen and be a dynamic problem solver.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Technical Project Manager to join our Global Research division.

Responsibilities of the Role

• Develop, analyze and manage project plans and appropriate project management documentation
• Utilize established project management standards, processes, policies, methodologies, and tools established to manage timelines, resources, and budgets
• Negotiates project plans, time frames, and trade-off with management, and apprises management of impact to project while appropriately balancing project scope, schedule, budget, quality and risks
• Interface with company leadership to align the work of the systems groups with strategic business goals
• Collaborate with engineers, clients and internal teams to determine the specifications of the projects
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Estimate the resources and participants needed to achieve project goals, making appropriate changes during project life cycle as necessary
• Anticipate details of future projects by communicating directly with management and staying informed of relevant trends and industry news

• Establish and implement training processes and strategies for all technical personnel

Requirements

• 3+ years of professional Technical Software Project Management experience including running software implementations – MUST HAVE
• Experience using JIRA required – MUST HAVE - Ideally knowledge of Atlassian JIRA Cloud
• Familiarity with software technologies (e.g. Node.js, ColdFusion, JavaScript, SQL, PowerBI) and with the software development lifecycle (lean design, agile, scrum)
• PMI/PMP/Agile Prince/Prince 2 or other relevant certifications are a plus
• Preferred Bachelor's degree in Computer Science, Computer Engineering, IT, or related field
• High attention to detail and strong written, verbal, and visual communication skills
• Proven abilities to take initiative and be innovative with an analytical mind with a problem-solving aptitude
• Strong working knowledge of Microsoft Tools
• Team player that can adapt in a fast pace and changing environment
• Experience or knowledge of market research industry an advantage
• Must be eligible to work in the UK and be commutable to London

Benefits

• Salary - £40,000-50,000 depending on experience.
• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

Qualitative Project Manager (Nordics)

Overview of the role:

As a Project Manager you will be a key contributor to the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be accountable for successful project management and delivery.

Main Duties and Responsibilities:

• Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.

• Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.

• Ensure projects are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.

• Financial Management of Project Budget /costs.

• Partner Management. Responsibility for finding and commissioning eligible partners for your projects – coders, recruiters and translation agencies for example and for managing the quality and timeliness of their output

• Responsibility for guiding Project Coordinator
• Ensure excellent client servicing on all jobs and to drive high scores on our Client Satisfaction Survey.

Requirements

• Qualifications, skills and knowledge:
• ·Degree level or equivalent
• Fluent English
• ·Experience within market research (healthcare preferred)
• Experience within the Nordic markets
• ·Proficient in Microsoft Office
• ·Experience of dealing with clients direct and working to tight client specifications and deadlines
• ·Able to quickly build professional relationships both internally and externally
• Excellent verbal and written communication skills
• Knowledge of quality control in respect to procedures desirable
• Proficiency in a Nordic language desirable

Personal Attributes:

• Eye for detail and accuracy
• Excellent organisational and time management skills
• Team player
• Responsive and able to work well under pressure
• Solution orientated

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme
• Employee Assistance Scheme
• Regular staff social events
• Flexibility to work from home
• Other benefits will depend on location of the individual but can include subsidised gym membership, flex time, discount scheme etc.

About our company

.Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: Milton, Milton United Kingdom - Department: M3 EU Ltd

Description:

The NIS programme manager’s role is to affect the successful delivery of Global NIS programmes in a timely and cost-effective manner. Working closely with our customers, internal resource and our sub-contractors, the programme manager will have complete oversight of the process and progress of NIS projects, will liaise appropriately with internal and external stakeholders, and manage all elements of the programmes. The NIS programme manager will also maintain the project dossiers.

Requirements

Project Leadership and Delivery:

• Manages a project as a project manager overseeing interdisciplinary clinical research studies and ensures compliance with GCP, relevant SOP’s, and regulatory requirements.
• Acts as a primary liaison between the Company and the Customer to ensure timely study launch, conduct, and closeout according to the Customer’s and the Company’s contractual agreement.
• Lead project team to ensure quality, timelines and budget management.
• Accountable for the financial performance of each project.
• Coordinate activities and deliverables of all study conduct partners and proactively identify and manage issues.
• Ensure studies are conducted in compliance with GCP, relevant SOP’s and regulatory requirements.
• Accountable for all project deliverables for each project assigned.

Documentation and Reporting:

• Responsible for quality and completeness of TMF for assigned projects.
• Accountable for maintenance of study information on a variety of databases and systems.
• Responsible for study management components of inspection readiness for all aspects of the study conduct.
• Oversight for development and implementation of project plans.
• Plan, coordinate and present at internal and external meetings.
• Prepare project management reports for clients and management.
• Developing contingency planning and risk mitigation strategies to ensure successful delivery of study goals.

Business Development:

• Develops strong relationships with current clients to generate new and/or add-on business for the future.

Management:

• May be required to line manage other project management team members and clinical monitoring staff.

Qualifications

• Clinical research organization (CRO) and relevant therapeutic experience preferred. Strong knowledge of Good Clinical Practice/ICH guidelines and other applicable regulatory requirements
• Strong organizational skills.
• Strong ability to manage time and work independently.
• Direct therapeutic area expertise.
• Ability to embrace new technologies.
• Excellent communication, presentation, interpersonal skills, both written and spoken.
• Ability to travel as necessary (approximately 10%).

Benefits

• 25 days’ annual leave
• Group personal pension scheme
• Private medical insurance
• Group life cover
• Subsidised gym membership
• Cycle purchase scheme

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The mission of the Data Quality Manager is to expand global panel and survey data quality assurance plans. This individual will hold responsibility for registration validation systems, create ongoing risk scoring as well as real-time data monitoring procedures, and outline corrective actions. The candidate will be responsible overseeing data investigations and provide solutions and resolution to issues raised. This is an ideal role for someone who has a passion for data quality, working with large data sets, desires a fast-paced environment and aims to become a leading expert in panel data collection quality.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Data Quality Manager to join our Global Market Research team.

Responsibilities of the Role

• Centralize current activities and coordinate continuous improvement of our global panel quality assurance plan by identifying critical access points and deploying preventive measures.
• Maintain and update registration systems to validate healthcare provider, and consumer data through quality-audit methods with a feedback loop to all stakeholders.
• Establish panel quality monitoring procedures, fault tolerances, and corrective actions.
• Identify products and platforms to assist in validation of global healthcare professionals at the panel, study and platform level.
• Develop, maintain and update survey data quality standards across varied survey platforms.
• Enhance real-time data quality measures implemented in Confirmit and Decipher and connected to proprietary internal MR systems.
• Increase fraud detection question bank, including guidelines on how questions are applied by a respondent type, study subject, therapy area, etc. Refresh library at regular intervals.
• Continuously review data patterns to inform, recommend and provide key resolutions to decision makers on their data inquires.
• Coordinate a cross functional committee of Senior leaders and executive to provide input, expertise and oversight. Provide regular reports to management.
• Define companywide quality KPIS that are tracked seamlessly, are motivational to the stakeholders and help to detect and identify problems and aid in quick remediation.
• Undertake periodic investigations into possible breaches or failures of systems and procedures and present internally and externally to the organization.
• Contribute to M3 terms and conditions and marketing materials to ensure clear communication of process and outcomes of quality measures.
• Become a world expert in data quality and keep up to date with evolving technologies and services.

Requirements

• 5+ years of experience using SQL and Excel (advanced) daily for data mining, analysis, auditing and reporting. Preferred working knowledge of Power BI, Tableau or other BI tools is also desired.
• This candidate understands basic automated/algorithmic decision making and risk scoring systems.
• Familiarity with digital fingerprinting, identity verification and other anti-fraud techniques.
• The candidate has a keen eye for data, and experience in reviewing data and providing solutions on recommendations of next steps.
• Knowledge of quality control frameworks in respect to procedures desirable.
• The candidate must have well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues. An inquiring mind that does not rest until it has got to the bottom of an issue.
• The candidate must be a self-motivated individual with exceptional time management, organizational skill and attention to detail on multiple projects simultaneously
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet organizational objectives.
• Experience or knowledge of market research industry an advantage
• BS/BA in Computer Science or relevant field

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely

Apply Now

Location: Bengaluru, KA India - Department: m360 Research

Description:

The Senior Confirmit Programmer is responsible for programming market research studies of varying complexity against client materials. Their goal is to meet and exceed clients’ expectations in terms of integrity of collected data, adherence to agreed timeline and budget. Programming is done on ConfirmIT’s Professional Authoring platform. The role is also focused on the development and implementation of “out of the box” solutions and they will be a contributor to overall department efficiency by adhering to current best practices as well as consulting on new best practices and processes. Our survey programmers work together closely as a team.

About m360 Research: m360 Research is a full service market research agency specialising in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Responsibilities of the Role

• Maintain full responsibility for online survey development and related tasks:
  • Thorough review of client materials and preparation of queries in a timely manner.
  • End-to-end high-quality programming on the ConfirmIT Professional Authoring platform.
  • Ability to program online survey components such as custom set-ups using jQuery / HTML / CSS, implementing Conjoints, Max-diff, algorithmic designs, segmentation / typing tools, and image highlighters.
  • Formulate recommendations to ensure efficient programming and optimal data layout.
  • Identification and implementation of innovative programming techniques and non-standard solutions to address programming challenges.
  • Survey preparation for fielding, data templates and field progress creations.
  • Respond to queries from the data validation team in a timely manner.

• Utilise their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.
• Expected to assist in training and mentoring junior team members.

Location: India, currently remote. Preference given to candidates in Bangalore.

Requirements

Essential:

• Minimum five years hands-on programming experience using ConfirmIT Professional Authoring
• Bachelor’s degree in Science (IT), B. Tech (IT), M. SC (IT), Master’s in Computer Applications (MCA) or equivalent
• Exceptional ability to multitask and balance multiple projects and priorities
• Strong problem-solving skills, including an ability to ‘think outside the box’

Desirable:

• Knowledge of Decipher
• Market research experience (preferably with healthcare surveys)

Personal Qualities:

• Organised, self-motivated and self-directed
• Ingenuity, with a willingness and enthusiasm for learning new techniques
• Excellent interpersonal communication skills

Benefits

• Competitive salary
• Fixed CTC + variable (annual pay)
• Medical insurance (with the option to add family members)
• COVID insurance
• Accidental insurance
• Telephonic reimbursement and LTA (level 1-4)
• Work from home welcome bonus
• Travel allowance

Apply Now

Location: Bengaluru, KA India - Department: m360 Research

Description:

The ConfirmIT Programmer is responsible for programming market research studies of varying complexity against client materials. Their goal is to meet and exceed clients’ expectations in terms of integrity of collected data, adherence to agreed timeline and budget. Programming is done on ConfirmIT’s Professional Authoring platform. The role is also focused on the development and implementation of “out of the box” solutions and they will be a contributor to overall department efficiency by adhering to current best practices as well as consulting on new best practices and processes. Our survey programmers work together closely as a team.

About m360 Research: m360 Research is a full service market research agency specialising in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Responsibilities of the Role

• Maintain full responsibility for online survey development and related tasks:

• Thorough review of client materials and preparation of queries in a timely manner.
• End-to-end high-quality programming on the ConfirmIT Professional Authoring platform.
• Ability to program some of online survey components such as custom set-ups using jQuery / HTML / CSS, implementing Conjoints, Max-diff, algorithmic designs, segmentation / typing tools, and image highlighters.
• Formulate recommendations to ensure efficient programming and optimal data layout.
• Identification and contribution to implementation of innovative programming techniques and non-standard solutions to address programming challenges.
• Survey preparation for fielding, data templates and field progress creations.
• Respond to queries from the data validation team in a timely manner
• Utilise their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.

Location: India, currently remote. Preference given to candidates in Bangalore.

Requirements

Essential:

• Minimum three years hands-on programming experience using ConfirmIT Professional Authoring
• Bachelor’s degree in Science (IT), B. Tech (IT), M. SC (IT), Master’s in Computer Applications (MCA) or equivalent
• Exceptional ability to multitask and balance multiple projects and priorities
• Strong problem-solving skills, including an ability to ‘think outside the box’

Desirable:

• Knowledge of Decipher
• Market research experience (preferably with healthcare surveys)

Personal Qualities:

• Organised, self-motivated and self-directed
• Ingenuity, with a willingness and enthusiasm for learning new techniques
• Excellent interpersonal communication skills

Benefits

• Competitive salary
• Fixed CTC + variable (annual pay)
• Medical insurance (with the option to add family members)
• COVID insurance
• Accidental insurance
• Telephonic reimbursement and LTA (level 1-4)
• Work from home welcome bonus
• Travel allowance

Apply Now

Location: Bengaluru, KA India - Department: m360 Research

Description:

The Survey Programmer is responsible for programming market research screeners of low to medium complexity against client materials. Their goal is to meet and exceed clients’ expectations in terms of integrity of collected data, adherence to agreed timeline and budget. Programming is done on the M3’s proprietary qualitative programming platform. Survey Programmer is a contributor to overall department efficiency by adhering to current best practices. They are required to work independently after the initial training.

About m360 Research: m360 Research is a full service market research agency specialising in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Responsibilities of the Role

• Maintain full responsibility for online survey development and related tasks:
  • Thorough review of client materials and preparation of queries in a timely manner.
  • End-to-end high-quality programming on M3’s proprietary qualitative programming platform.
  • Strong understanding of screener flow supported by previous programming experience on any platform.
  • Formulation of recommendations to ensure efficient programming and optimal data layout.
  • Identification and contribution to implementation of workarounds to address programming challenges.

• Utilise their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.

Location: India, currently remote. Preference given to candidates in Bangalore.

Requirements

Essential:

• Minimum two years hands-on programming experience on any survey programming platform
• Bachelor’s degree in Science (IT), B. Tech (IT), M. SC (IT), Master’s in Computer Applications (MCA) or equivalent
• Exceptional ability to multitask and balance multiple projects and priorities
• Strong problem-solving skills, including an ability to ‘think outside the box’

Desirable:

• Knowledge of Decipher and/or ConfirmIt
• Market research experience (preferably with healthcare surveys)

Personal Qualities:

• Organised, self-motivated and self-directed
• Ingenuity, with a willingness and enthusiasm for learning new techniques
• Excellent interpersonal communication skills

Benefits

• Competitive salary
• Fixed CTC + variable (annual pay)
• Medical insurance (with the option to add family members)
• COVID insurance
• Accidental insurance
• Telephonic reimbursement and LTA (level 1-4)
• Work from home welcome bonus
• Travel allowance

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

M3 Global Research is looking for a Senior Node.js Developer to join our cutting edge engineering team, who can thrive in a fast-paced environment developing complex applications. Our ideal candidate would demonstrate an understanding of software development concepts and development lifecycles using Agile methodologies, object-oriented design, and accepted design patterns and practices. You'll be responsible for assisting with design, coding, improving application performance, collaborating with other developers, and assisting with testing.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Technical Project Manager to join our Global Research division.

Responsibilities of the Role

• Participate on global enterprise projects using web-based technologies and relational databases across multiple platforms.
• Participate in the full life cycle of an agile project, design and develop user interfaces/applications, and conduct testing.
• Gather, document, and analyze user needs and design requirements, developing application specifications and determine performance standards.
• Participate in diverse projects that analyze user needs and software requirements to determine feasibility of design within time and cost constraints using Agile techniques.
• Design and develop software systems including appropriate use of error handling, logging, and monitoring
• Timely and proactively communicate changes to specification or timeline
• Participate in code reviews and mentor junior engineers

Requirements

• 5+ years of web/software development experience with complex modern applications
• Strong knowledge working with Node.js
• Ability to implement rich functionality with thorough knowledge of JavaScript (jQuery/ES6+) and TypeScript
• OOP and SOLID principles
• Test Driven Development
• Relational Databases (PostgreSQL, Oracle)
• Experience designing and building microservices and RESTful APIs
• Familiarity with containers is a bonus (Kubernetes)
• Version-control systems (Git)
• Strong communication and organizational skills
• Experience mentoring developers is also a bonus

Benefits

A career opportunity with M3GR offers competitive wages, and benefits such as:

• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely

Apply Now

Location: Wakefield, England United Kingdom

Description:

At IQUS, we’ve been providing online rota/HR tools to healthcare organisations since 1999. We’re always growing our products and moving into new markets. IQUS is part of the M3 Group of Companies, ranked #36 on the 2020 Fortune Future 50 and listed in the Forbes Global 2000.

As of late 2020, we have two core products on the market – RotaMaster and Rotify.

RotaMaster is a well known system in Out of Hours and other Primary Healthcare markets, and is typically used by larger enterprise customers. In the past 5 years, the number of customers using RotaMaster has more than doubled, and we want to keep that trend going.

Rotify is our brand new platform, due for full launch in early 2021. It is designed to be used in smaller healthcare environments and has a real focus on ease of use and simplicity. Customers will sign up online for a free trial and have a variety of flexible subscription options. Our job is to make sure that they choose the right one for them.

We need someone to help raise awareness of both products, helping us grow in existing markets and move into our new target markets, using a mixture of traditional and digital marketing techniques.

Requirements

About the Role

• Develop strategies and tactics to get the word out about our company and drive relevant, qualified traffic
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Create marketing material, from website content through to case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyse target audience behavior and adjust email and advertising campaigns accordingly

Main Responsibilities.

• Developing strategies and tactics to boost the company’s reputation, and drive qualified traffic to both RotaMaster and Rotify
• Deploying successful marketing campaigns from ideation to execution
• Experimenting with various organic and paid acquisition channel

About You

• Demonstrable experience in marketing, paired with the potential and attitude required to learn and grow as we do
• Proven experience in identifying target audiences and in creatively devising and leading cross-channel marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools
• Experience in setting up and optimizing Google Adwords campaigns
• Good understanding of SEO
• Experience with email marketing automation platforms
• Comfortable working with numbers, making sense of metrics and diving into analytics to optimise strategy
• A sense of aesthetics and a love for great copy and articulate communication
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Degree or equivalent in Marketing/Digital Marketing, or related field\s

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

M3 Global Research is looking for a PostgreSQL DBA to join our cutting edge engineering team, who can thrive in a fast-paced environment developing complex applications. The PostgreSQL DBA should have experience in cloud hosted environment managing backup recovery, replication, high availability, designing and managing schema, monitoring diagnosing and optimizing database performance. Using your experience, you will develop and maintain technical standards, procedures, and documentation. You will also maintain highly available system supporting PostgreSQL database in multi-region and container environments. This person will work with business owners, engineers and other groups to design strong reliable solutions.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Database Administrator to join our Global Research division.

Responsibilities of the Role

• Work alongside our cloud infrastructure team to plan, administer, maintain and secure PostgreSQL databases in an AWS environment.
• Define standard practices and procedures for operational support, writing and updating documentation.
• Ensure systems are running at the highest possible performance level as well as analyzing and tuning queries.
• Analyze database changes requested by the Agile development teams for impacts to database designs, naming standards, design standards, data conversions, and documentation.
• Desire to learn about the data and it’s use to make recommendations for improvements in how it is stored and processed.
• Build and maintain highly available systems to ensure maximum up time. This includes Postgres databases in containers.
• Work in unity with our Business Intelligence (BI) team to design, build and maintain Data Warehouse for BI and analytics.
• Manage system security and protect PII data.

Requirements

• 5+ years of PostgreSQL DBA commercial experience.
• Hands-on experience and in-depth knowledge of AWS database offerings (e.g. RDS, Aurora, and Dynamo).
• Technical expertise regarding data models, database design and development.
• Demonstrated experience in data modeling tools.
• Experience with Data Warehousing and utilizing ETL tools such as AWS Glue.
• Experience working with PostgreSQL database in containers.
• Knowledge of Oracle a plus.
• A Bachelor’s Degree.

Benefits

A career opportunity with M3GR offers competitive wages, and benefits such as:

• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely

Apply Now

Location: Wakefield, England United Kingdom - Department: Business Development

Description:

At IQUS, we’ve been providing online rota/HR tools to healthcare organisations since 1999. We’re always growing our products and moving into new markets.

As of late 2020, we have two core products on the market – RotaMaster and Rotify.

RotaMaster is a well known system in Out of Hours and other Primary Healthcare markets, and is typically used by larger enterprise customers. In the past 5 years, the number of customers using RotaMaster has more than doubled, and we want to keep that trend going.

Rotify is our brand new platform, due for full launch in early 2021. It is designed to be used in smaller healthcare environments and has a real focus on ease of use and simplicity. Customers will sign up online for a free trial and have a variety of flexible subscription options. Our job is to make sure that they choose the right one for them.

The Business Development Manager will be responsible for driving dynamic and growth orientated sales for RotaMaster and Rotify. This role will require somebody with experience of business-to-business sales ideally in a healthcare/NHS environment.

Requirements

You will be a self-starter, comfortable with driving your own pipeline from a standing start, including making cold sales calls. You will have a strong grasp of the required sales cycles within healthcare and other public-sector environments having undertaken similar responsibilities in previous roles. Ideally you will have experience of software sales and have the ability to learn and demonstrate complex software clearly and convincingly. You will have strong presentation skills and proven, demonstrable track record in closing sales and meeting targets.

The job includes the following roles and responsibilities;

• Successful completion of the full sales cycle from lead generation to closing
• Presenting the software to potential clients with confidence and clarity
• Developing a continually growing pipeline of potential customers
• Providing an outstanding after-sales service
• Meeting monthly and annual sales targets
• Attending appropriate conferences/events
• Reporting information on a weekly basis to the Sales Director
• Building strong relationships with existing clients, including regular visits and ensuring all opportunities for upsell are maximised

Requirements:

• Experience of selling software
• Experience of selling into the NHS/healthcare
• Proven track record of success in a targeted sales role
• An understanding of digital marketing and SEO
• Effective communication and presentation skills
• Good forward planning and organisational skills
• Experience of effectively managing and maximising customer accounts
• Self-motivated, driven and able to use own initiative
• An outgoing and confident approach

Ideal but not essential:

• A degree – 2:1 and above
• Experience in writing bids/tenders
• 2+ years of selling software into the NHS
• Knowledge of software development and implementation processes

Job details:

• Primarily based at the RotaMaster offices in Wakefield and Leeds.
• Monday-Friday 9.00-5.30 with flexibility
• Working outside normal hours when required

You'll be based at the RotaMaster offices in Wakefield and Leeds. However, there will be regular travel to client sites throughout the UK including, overnight stays. A full driving licence is required with access to a car.

Benefits

• 25 days annual leave
• Private Health Insurance
• Discounted gym memberships
• Health cash plan

Apply Now

Location: Wakefield, England United Kingdom - Department: RotaMaster

Description:

At IQUS, we’ve been providing online rota/HR tools to healthcare organisations since 1999. We’re always growing our products and moving into new markets.

As of late 2020, we have two core products on the market – RotaMaster and Rotify.

RotaMaster is a well known system in Out of Hours and other Primary Healthcare markets, and is typically used by larger enterprise customers. In the past 5 years, the number of customers using RotaMaster has more than doubled, and we want to keep that trend going.

Rotify is our brand new platform, due for full launch in early 2021. It is designed to be used in smaller healthcare environments and has a real focus on ease of use and simplicity. Customers will sign up online for a free trial and have a variety of flexible subscription options. Our job is to make sure that they choose the right one for them.

We need two new Account Executives to help us build long lasting relationships with our customers, and to ensure that we maximise the value that we can deliver.

Requirements

The Account Executive will be responsible for managing and growing a number of existing customer accounts, as well as supporting the new business team in driving sales. We require a self-motivated individual, someone who has the ability to learn and desire to succeed.

• Have significant experience in Account Management, with a proven track record of growing account value and building long last relationships.
• Enjoy working as part of a team, but also be a self-starter with a great work ethic
• Manage a number of existing customer accounts, nurturing each account and upselling additional products against target.
• Be responsible for retaining customer accounts against a set target.
• Conduct regular face to face account management meetings with existing clients, and will keep fully documented contact with our existing client base
• Use prospecting methods – cold calling, emailing and others - to speak to potential new business customers across the UK to drive sales.
• Establish customer needs and identify Sales Opportunities, and then work with the new business team to close sales.
• Demonstrate and present our products to new and existing customers, helping them see the value in RotaMaster and Rotify.

Job details:

• Primarily based at the RotaMaster offices in Wakefield and Leeds. There will occasionally be a requirement to work from other company sites in the UK.
• Monday-Friday 9.00-5.30 with flexibility
• Working outside normal hours when required

Benefits

• 25 days annual leave
• Private health insurance
• Discounted gym memberships
• Health cash plan

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Location: Milton, Milton United Kingdom - Department: M3 EU Ltd

Description:

We are looking for creative, resourceful and enthusiastic writers to join our team. The Medical Writing team at M3 is responsible for producing a wide variety of content, including promotional material, conference highlights, videos, case studies, education modules and more, for a range of clients spanning the pharmaceutical, medical devices, charities and wider healthcare sector.

Requirements

Main Duties and Responsibilities

• Writing, editing, proofreading and QC check content
• Attending occasional client meetings to plan, scope and discuss campaigns
• Planning campaigns with the wider team
• Working closely with the Design, Client Services and Programme Management
• Potential for travel for international and national medical conferences

Ideal Candidate

• A PhD in life sciences
• Ability to write clear and concise scientifically accurate copy
• Excellent attention to detail
• Happy to work across a wide range of therapy areas
• A keen interest in working in healthcare communications
• Ability to build strong working relationships and surpassing expectations
• Ability to get involved and show initiative

Behaviour

• Able to develop and maintain strong professional relationships
• A clear concise communicator at all levels who develops trust easily both internally and externally to the organisation
• Excellent time management skills
• Willingness to get involved and show initiative to improve and make internal processes more efficient

Communication

• Must be able to communicate clearly and concisely throughout the organisation

Training

• All necessary training will be provided by the senior members of the team

Benefits

25 Days Annual Leave

Group Personal Pension Plan

Private Medical Insurance

Cycle Purchase Scheme

Active Social Committee

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Location: London, England United Kingdom - Department: M3 Global Research

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle French respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment:

• Ensure that recruitment tasks assigned for French projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for France are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for France
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for France

Support work:

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when French language skills are required
• Translate panel marketing materials from English to French when necessary
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

• Fluent in French and English
• Third language desirable
• Degree level or equivalent
• Enjoy working with and comfortable with large amounts of data
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding
• Have a positive and proactive approach to work
• Proficient at Excel and other Microsoft Office tools

Benefits

£23,000 per annum starting salary

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

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