Location: London, England United Kingdom

Description:

M3 is a global company whose mission is to use technology to improve healthcare, by creating connections across the industry between healthcare professionals and organisations. M3 operates online physician sites in Japan, China, the US, Canada, Brazil, Europe and South Korea, comprised of more than 2.5 million doctors worldwide.

As a Qualitative Project Assistant, you are concerned with the coordination of a qualitative project and with assisting the Project Manager in making sure the project is delivered in accordance with the specs given by the client.

You are one of the key players in the execution of a qualitative project as you will coordinate with respondents, vendors, freelancers, translation agencies and check quality of the deliverables before they are passed on to the client. You will be accountable for successful management of respondents, vendors and delivery.

Requirements

As a Qualitative Project Assistant your role encompasses the following:

• Recruitment of respondents on a project in your local language, including recruitment from panel and freefinding
• Call and confirm and re screen respondents that took an online screener
• Confirm respondents prior the field dates
• Send out confirmation emails/study materials/links to respondents via the MR system
• Finalize the internal and client recruitment update and alert PM

• Responsibility for the management and control of the vendors on qualitative projects allocated to you, ensuring that M3 achieves and exceeds client expectations.
• Supporting the Project Manager on the project in terms of vendor management and checking deliverables
• Negotiate costs and set up freelancers on qualitative projects and manage them throughout the project
• Negotiate and set up recruitment agencies/translation agencies/moderators/simultaneous translators/facilities on qualitative projects and manage them throughout the project
• Maintain and develop a relationship with the freelancers and vendors on the behalf of M3 Global Research
• Checking deliverables such as transcripts/recruitment updates/reports before they are being passed on to the client
• Liaising with client in absence of PM, advising on any schedule changes etc

Apply Now

Location: Abingdon, England United Kingdom - Department: Product

Description:

Overview

The Product Manager's mission is to lead the generation of the product backlog and oversee the implementation of new features for M3’s flagship Doctors.net.uk platform.

In the role you will work with your team to translate the vision of the product solution as defined in the program backlog into stories with acceptance criteria that can be implemented by the development team to meet the needs of our customers and clients. You will establish the story acceptance criteria by identify the needs of key stakeholders, gained through constant interactions with customers, conducting market research, brainstorming, end-user interviews and surveys, and competitor analysis.

Working closely with your team and the Product Management Director you will prioritize the stories that define the new features of the application and work to validate the success and ROI of those features, changing direction and priority as required. You will always keep all key stakeholders appraised of the status and success.

This is an interesting and varied role with an opportunity to put your stamp on the future direction of the Doctors.net.uk platform

Requirements

Main Duties and Responsibilities

• Writing concise user stories with acceptance criteria that convey the vision of what needs to be built and forms the product backlog.
• Validating the features as defined in the stories meet the needs of the key stakeholders (clients, customers).
• Prioritise the product backlog based on the overall defined strategy and business objectives.
• Ensuring the Development Team understand the product backlog to the level needed.
• Ensuring that the Product Backlog is visible, transparent, and clear to all, and shows what the Development Team will work on next.
• Oversee the development of the product and support the sprints as required.
• Demo, communicate and evangelise the new product features both internally and externally.
• Produce timely and accurate reporting and documentation as required

Ideal Candidate

• Proven track record of defining and implementing product features
• A strong track record in similar roles, preferably with both some B2B and B2C experience.
• In-depth understanding of the Agile software development lifecycle in a commercial/production environment.
• Excellent oral communication, presentation and networking skills
• Data driven and in possession of critical thinking skills to continuously improve approaches to achieve the goals as quickly as possible
• Experience in medical media/communications and an understanding of physicians’ needs would be helpful
• BSc or equivalent in a science, technology or mathematical subject
• Motivated by ability to meet challenges
• Strong analytical skills and ability to quickly understand new business opportunities
• Strong organisation skills, ability to balance multiple priorities and to provide clear status updates.
• High attention to detail and high quality standards whilst being pragmatic and delivering at pace.
• Personality to work in a dynamic environment

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. M3 Global Research is a leader in the healthcare research field and continues to grow organically and through acquisition

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

About the Role:

As Fieldwork Manager, reporting to the Fieldwork Director, you will be a key player on any project. You will work closely with the operations team on allocated projects to ensure that the sample is achieved in accordance with the client’s expectations and to specific client’s timelines. You will carry overall responsibility for sampling and manage fieldwork on projects to help ensure that profit is in line with expectation. It will be essential to work closely together with the project managers in order to create a sampling strategy for each project and adhere to longer-term compliance and departmental standards to ensure operational continuity. You will also work closely with the panel recruitment team to make sure that the panel is not fatigued and that the team is sampling strategically consistent with the company's long term goals of growing and maintaining the M3 panel.

Duties and Responsibilities:

As the Fieldwork Manager your role will encompass (although not exclusively) the following:

§ Responsibility for the management and control of fieldwork for the projects allocated to you and your team.

§ Train and manage the allocated Sampling Coordinators, delegate work, lead, motivate, develop and appraise staff:

o Provide first line support for any queries

o Escalate any potential issues regarding staff

o Conduct reviews, provide development plan and monitor KPIs

o Oversee workload within the team

o Ensure smooth hand overs for any holiday coverage

§ Building a sampling plan for the projects allocated including all possible recruitment strategies and working closely with the recruitment team.

§ Give directives, support and manage fieldwork coordinators and fieldwork assistant, helping them deliver a 5-star to internal stakeholders

§ Making sure that the projects are completed in line with timelines stipulated by the client.

§ Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects.

§ Alert the Project Manager of a project when a sample strategy is failing or getting off track and work together to find alternative solutions.

§ Pro-actively seek alternative sample strategies and think about response rate on each project.

§ Take ownership of oversampled specialties and come up with strategies on how we can increase response rate and/or increase panellist counts.

§ Track monitor and report on sampling performance and the impact brought to the M3 GR panel service offering.

§ Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.

§ Provide constructive feedback to the Fieldwork Director and assist in bringing ideas on areas where M3 sampling, emailing and reporting tools can be improved in their functionality.

Requirements

Qualifications, skills and knowledge:

§ Degree level or equivalent

§ Detailed knowledge and insight of the Healthcare market

§ Proficient in Microsoft Office

§ Responsive and able to work well under pressure

§ Solution Orientated

§ Good time management and reliable

§ Good verbal and written communication skills

§ A good eye for detail

§ A minimum of 3 years relevant experience within the market research sector.

Have a natural interest/appetite for team and client management

Personal qualities:

• Eye for detail and accuracy
• Excellent organisational and time management skills
• Team player
• Responsive and able to work well under pressure
• Exceptional ability to multi-task and balance multiple projects and priorities
• Solution orientated
• Ingenuity and the willingness to learn new techniques

• Excellent at establishing and managing relationships with clients, vendors and co-workers

Benefits

We offer:

Salary: £32,000 - £35,000 depending on experience

Benefits: Pension,bonus scheme, 25 days’ holiday, private healthcare after qualifying period, life insurance, cycle to work scheme, season ticket loan, subsidised gym membership.

Career Development Opportunities: M3 EU is supportive of the career development of all of its employees. As part of M3 inc, a publicly listed Japanese company which has enjoyed phenomenal growth since it was founded in September 2000, it is able to offer a wide range of career opportunities for anyone who demonstrates good potential for growth.

Apply Now

Location: London, England United Kingdom

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. M3 Global Research is a leader in the healthcare research field and continues to grow organically and through acquisition

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

Overview of the Role:

Are you someone who can quickly build a rapport on the phone? Do you have excellent Swedish and/or Norwegian and/or Danish and English language skills? Project Assistants are responsible for reaching out to healthcare professionals and consumers to encourage participation in our global panel. Ensuring we continue to grow our global panel is key to us being able to execute our research projects on behalf of our pharma and other clients. This position is based at our beautiful office in London, though we’ll happily consider UK remote candidates as well.

Duties and Responsibilities:

Recruit M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

Recruit other potential market research participants for assigned markets and projects via phone, email and other medias

Ensure that recruitment tasks assigned are fully executed

Ensure that all multichannel recruitment methods have been considered and fully utilised to the benefit of successful

project completion, on time

Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

Report results of recruitment efforts to the line manager in the agreed format

Ensure Qualitative respondents are scheduled, confirmation letters and consent forms are sent, chase for pre-task and complete any other qualitative project task assigned. Ensure that all the details are taken accurately to secure detailed and timely co-ordination of the study

Liaise with both external and internal M3 Global Research moderators for interview appointments and make sure the moderator has all the needed info about the respondent to successfully complete the interview

Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project, making sure the Project Assistant Manager, Senior Panel Coordinators and the Project Manager are provided with the accurate information. It is expected that the Project Assistant has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical

Use social media platforms to recruit market research participants, following the process provided by the marketing team

Non-project recruitment tasks:

Establish, develop and maintain positive relationships with M3 Global Research panelists

Reply to respondent queries in timely and professionally manner via the ticketing tool and/or e-mail. Facilitate the resolution of M3 Global Research panelists problems and complaints to maximize their satisfaction

Test links according to link testing procedure and report the result to the project manager

Execute small translation requests

Complete desk research to aid proposal writings for the sales team

Support the list match work by revising and cleaning allocated lists, following the process provided by the Analytics team

Provide feedback and ideas of improvement on processes to the line manager

Requirements

Desired qualifications, skills and knowledge:

Degree level or equivalent

Swedish and/or Norwegian and/or Danish as a first language or native-like proficiency

Fluent in English (written and spoken)

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Confident on the phone and with e-mail correspondence

Previous call centre and/ or customer service experience preferred

Previous call centre and/ or customer service experience preferred and /or basic understanding and knowledge of the healthcare market research business is preferred

Finnish/ French/ Dutch/ German language skills are considered a plus

Desired personal qualities:

Exhibit a high level of attention to detail and accuracy

Excellent organisational and time management skills

Team player

Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding

Solution orientated and proactive

Benefits

Benefits:

Bonus scheme

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Hub -box (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: Milton, Milton United Kingdom - Department: M3 EU Ltd

Description:

Based on Milton Park, Oxfordshire we are looking for a Campaigns Executive who will assist with trade marketing activities to support sales generation across a wide range of clients and have responsibility for the day to day management of commercial campaign traffic-driving operations, primarily on Doctors.net.uk.

Requirements

Main duties and responsibilities

1. Execution and optimisation of the M3 trade marketing plan

• Deliver the marketing plan, working very closely with the sales and commercial teams
• Planning and attendance of trade shows events on behalf of the business, and monitoring return on investment
• PR
• Implementation of marketing plans for individual products and product ranges
• Materials
  • Lead on the delivery of sales team collateral under the guidance of the VP of Business Development, Head of Commex and Business Insights Director
  • Coordinate the creation and delivery of marketing materials and content
• Support the promotion of awareness across the industries of M3’s client base
• Delivery of compelling LinkedIn ads and other campaigns for the sales team to utilise
• To play an active part in the development of new commercial products and services

2. Commercial campaign promotion and traffic-driving operations

• Manage the building and delivery of commercial campaigns’ promotional and traffic-driving tactics to all M3 members, working with the Live operations team and reporting back to them on campaign effectiveness
• Manage the creation, scheduling and delivery of Solus emails and other HTML bulk emails
• Managing and implementation of site promotion for commercial campaigns
• To work closely with the Live Operations team to ensure campaigns are deployed bug-free and in a timely manner, e.g. testing tracking, deployments of live campaigns to the platform, and tracking performance against engagement KPIs

Ideal candidate

• Undergraduate degree, or equivalent, in marketing, digital media or other relevant fields
• Highly organised and motivated, with the ability to prioritise effectively to meet deadlines
• Methodical with excellent attention to detail
• Excellent troubleshooting skills and a creative problem solver
• Strong communication skills – oral and written
• Familiarity with digital media and online advertising
• A passion for learning new skills (experience with Google DFP and HTML is beneficial but not essential, as is a moderate level of capability in Excel)
• People person – can work with different teams to plan, implement and optimise campaigns for best performance
• Proactive and passionate about delivering great customer service for both clients and team, with a desire to exceed expectations
• Have a strong commercial outlook and an ability to drive revenue growth through marketing

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: London, England United Kingdom

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. M3 Global Research is a leader in the healthcare research field and continues to grow organically and through acquisition

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

Overview of the Role:

Are you someone who can quickly build a rapport on the phone? Do you have excellent French and Dutch language skills? Project Assistants are responsible for reaching out to healthcare professionals and consumers to encourage participation in our global panel. Ensuring we continue to grow our global panel is key to us being able to execute our research projects on behalf of our pharma and other clients. This position is based at our beautiful office in London, though we’ll happily consider UK remote candidates as well.

Duties and Responsibilities:

Recruit M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

Recruit other potential market research participants for assigned markets and projects via phone, email and other medias

Ensure that recruitment tasks assigned are fully executed

Ensure that all multichannel recruitment methods have been considered and fully utilised to the benefit of successful

project completion, on time

Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

Report results of recruitment efforts to the line manager in the agreed format

Ensure Qualitative respondents are scheduled, confirmation letters and consent forms are sent, chase for pre-task and complete any other qualitative project task assigned. Ensure that all the details are taken accurately to secure detailed and timely co-ordination of the study

Liaise with both external and internal M3 Global Research moderators for interview appointments and make sure the moderator has all the needed info about the respondent to successfully complete the interview

Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project, making sure the Project Assistant Manager, Senior Panel Coordinators and the Project Manager are provided with the accurate information. It is expected that the Project Assistant has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical

Use social media platforms to recruit market research participants, following the process provided by the marketing team

Non-project recruitment tasks:

Establish, develop and maintain positive relationships with M3 Global Research panelists

Reply to respondent queries in timely and professionally manner via the ticketing tool and/or e-mail. Facilitate the resolution of M3 Global Research panelists problems and complaints to maximize their satisfaction

Test links according to link testing procedure and report the result to the project manager

Execute small translation requests

Complete desk research to aid proposal writings for the sales team

Support the list match work by revising and cleaning allocated lists, following the process provided by the Analytics team

Provide feedback and ideas of improvement on processes to the line manager

Requirements

Desired qualifications, skills and knowledge:

Degree level or equivalent

French and Dutch as a first language or native-like proficiency

Fluent in English (written and spoken)

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Confident on the phone and with e-mail correspondence

Previous call centre and/ or customer service experience preferred

Previous call centre and/ or customer service experience preferred and /or basic understanding and knowledge of the healthcare market research business is preferred

Desired personal qualities:

Exhibit a high level of attention to detail and accuracy

Excellent organisational and time management skills

Team player

Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding

Solution orientated and proactive

Benefits

Benefits:

Bonus scheme

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Hub -box (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. M3 Global Research is a leader in the healthcare research field and continues to grow organically and through acquisition

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

Overview of the Role:

Are you someone who can quickly build a rapport on the phone? Do you have excellent Swedish language skills? Project Assistants are responsible for reaching out to healthcare professionals and consumers to encourage participation in our global panel. Ensuring we continue to grow our global panel is key to us being able to execute our research projects on behalf of our pharma and other clients. This position is based at our beautiful office in London, though we’ll happily consider UK remote candidates as well.

Duties and Responsibilities:

Recruit M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

Recruit other potential market research participants for assigned markets and projects via phone, email and other medias

Ensure that recruitment tasks assigned are fully executed

Ensure that all multichannel recruitment methods have been considered and fully utilised to the benefit of successful

project completion, on time

Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

Report results of recruitment efforts to the line manager in the agreed format

Ensure Qualitative respondents are scheduled, confirmation letters and consent forms are sent, chase for pre-task and complete any other qualitative project task assigned. Ensure that all the details are taken accurately to secure detailed and timely co-ordination of the study

Liaise with both external and internal M3 Global Research moderators for interview appointments and make sure the moderator has all the needed info about the respondent to successfully complete the interview

Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project, making sure the Project Assistant Manager, Senior Panel Coordinators and the Project Manager are provided with the accurate information. It is expected that the Project Assistant has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical

Use social media platforms to recruit market research participants, following the process provided by the marketing team

Non-project recruitment tasks:

Establish, develop and maintain positive relationships with M3 Global Research panelists

Reply to respondent queries in timely and professionally manner via the ticketing tool and/or e-mail. Facilitate the resolution of M3 Global Research panelists problems and complaints to maximize their satisfaction

Test links according to link testing procedure and report the result to the project manager

Execute small translation requests

Complete desk research to aid proposal writings for the sales team

Support the list match work by revising and cleaning allocated lists, following the process provided by the Analytics team

Provide feedback and ideas of improvement on processes to the line manager

Requirements

Desired qualifications, skills and knowledge:

Degree level or equivalent

Swedish as a first language or native-like proficiency

Fluent in English (written and spoken)

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Confident on the phone and with e-mail correspondence

Previous call centre and/ or customer service experience preferred

Previous call centre and/ or customer service experience preferred and /or basic understanding and knowledge of the healthcare market research business is preferred

Finnish/ Danish/ Norwegian/ French/ Dutch/ German language skills are considered a plus

Desired personal qualities:

Exhibit a high level of attention to detail and accuracy

Excellent organisational and time management skills

Team player

Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding

Solution orientated and proactive

Benefits

Benefits:

Bonus scheme

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Hub -box (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 EU Ltd

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle English speaking respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment

• Ensure that recruitment tasks assigned for English projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for the UK are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for the UK
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for the UK

Support work

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when English language skills are required
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

SKILLS, EDUCATION AND TRAINING REQUIRED

• Degree level or equivalent
• 2nd European language is preferred
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 EU Ltd

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle German respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment

• Ensure that recruitment tasks assigned for German projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for Germany are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Germany
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Germany.

Support work

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when German language skills are required
• Translate panel marketing materials from English to German when necessary
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 EU Ltd

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle Spanish respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment:

• Ensure that recruitment tasks assigned for Spanish projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for Spain are achieved

Panel building and engagement·

• Ensure that monthly registrations targets are met for Spain
• Call new registrants to confirm and update email addresses
• Execute the allocated panel building initiatives for Spain.
• Call users to reactivate their accounts

Support work

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when Spanish language skills are required
• Translate panel marketing materials from English to Spanish when necessary
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 EU Ltd

Description:

The EU Panel Support Coordinator is responsible for monitoring the performance of the support team, developing and maintaining positive relationships with M3 Global Research panel members ensuring tasks are delivered with maximum quality and on a timely manner.

The Panel Support Coordinator is also responsible for working with the EU Panel Coordinator assuring that the team members are all fully trained to support both recruitment and support when necessary.

DUTIES AND RESPONSIBILITIES

Member Support

• Provide senior level customer support to M3 Global Research members via telephone and email/support ticket communications.
• Work with panel members to assist them with questions and resolve inquiries regarding their registration, accounts, survey issues, honoraria compensation.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Work with the Project Management team to resolve project specific issues for customers.
• Ensure that customers are handled according to company policy regarding outcomes and time to resolution.
• Build and maintain strong relationships with the panel members through timely and professional communication.
• Work closely with the EU Panel Manager on updating communication procedures, guidelines, and enhancements to the Support Ticket System.
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.
• Investigate fraud respondents and take action based on M3 data quality procedures.
• Complete the verification process for newly registered members.
• Complete assigned link testing for online Market Research projects and overlays for qualitative online screeners.
• Ensure that tasks allocated are completed within the given timelines.
• Make the general communication between the project manager and the support team.
• Take care of the support new starters by providing contract, information, trainings and supervision.
• Train the team in all the new process and update them when changes are made in the system.
• Be adaptable, customizable and highly organized, to work on a variety of tasks and generate effective results with the team.

Requirements

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: Milton, Milton United Kingdom - Department: Comms

Description:

Overview

To proactively build and maintain customer relationships, by delivering highly successful campaigns and therefore maximising revenue streams for M3(EU). You will be the link between the customer and the Company.

Main Duties and Responsibilities

• Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication
• Manage a portfolio of customers in conjunction with the senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them
• Take sole responsibility for generating revenue in a small portfolio of accounts with a combined target of up to £150k
• Maintain a detailed understanding of your account portfolio
• Develop and maintain thorough account plans for each customer
• Work closely with internal teams to ensure that the Customer is receiving the highest level of service and excellent delivery of campaigns
• Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Gather, monitor and analyse campaign performance data, providing detailed and useful and meaningful information back to the customer
• Responsible for generating awareness within clients, of developing capabilities of M3

• Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc

Requirements

Ideal Candidate

• Proven ability of building strong client relationships and surpassing expectations
• Experience of managing accounts and relationships for multiple customers
• Experience in managing campaigns, co-ordinating team members, developing timetables and setting deadlines to achieve objectives

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: Milton, Milton United Kingdom - Department: Comms

Description:

Overview

The remit is to develop business opportunities and potentials within a portfolio of named accounts (typically 4 to 6). There is significant existing business within these accounts, but the drive is for further growth by greater penetration in Europe and expanding to brands where M3 has limited engagement. One of the key functions of the Director of strategic accounts is to have the ability to develop meaningful and mutually beneficial relationships with key clients. M3 are able to offer and deliver fully integrated digital marketing solutions, and this role requires an ability to develop a strategically aligned proposal that can add best value. The promotional Digital Services include, but are not limited to, edetails, medical education, online closed loop marketing, hosted content digital advertising, analytics and outcomes. The role has significant support of through a Programme management team and Client service who deliver existing programmes, and a Business Solutions team who provide detailed customer information as well as supporting the development of leads.

Main Duties and Responsibilities

• Target: achieve/Exceed revenue and gross margin target
• Giving clear direction to AM/AD to facilitate optimal management of account – weekly prioritisation of opportunities and agreement of clear action plans in consultation with the Project management function

• Development and implementation of a strategic sales plan to meet account targets – where is the business going to come from and how?
• The ability to develop a strategic proposal to our clients with autonomy – to clearly understand the client’s needs and clearly define the objectives of the program and how this will be achieved. Non-transactional sell, does not present a shopping list
• Retention and growth of existing business and acquisition of new business
• Working with autonomy in an often ambiguous internal dynamic – the ability to work in ambiguity and internally network to devise a solution that works for our clients and is deliverable and cost effective
• Overseeing delivery of successful programmes for your accounts to maximise repeat business and account growth
• Management of sales activities within the market (Pharma and other healthcare sectors – medtech, OTC/X, private sector healthcare, publics sector and medical charities)

• Account Plans: ensure account plans and account reviews for each customer are kept up to date
• Relationships: establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication with the ultimate goal of reciprocity with key strategic clients

• Business Understanding: manage a portfolio of customers, gaining an in-depth understanding of their business issues and how M3 can help address them
• Financial reporting: maintain a detailed understanding of the financial status of your portfolio including revenue and billings status
• CRM: manage an accurate personal sales pipeline within the company CRM system
• Forecasting: provide weekly, monthly and quarterly forecasts to the business
• SLA: work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns
• Communications: actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Metrics: gather, monitor and analyse campaign performance data, providing detailed and useful information back to the customer
• Cost Management: ensure individual campaigns are delivered within budget tolerances
• Exhibitions: responsible for representing M3 as a delegate at relevant exhibitions, conferences etc.

Requirements

Ideal Candidate

• Proven B2B sales/business development excellence within the pharma/healthcare market
• Experience of selling strategically aligned digital solutions to pharma – to hunt, propose with dynamism and credibility and a timely close
• Ability to network across all accounts to build and nurture lasting and fruitful relationships – C-suite or otherwise

• Pre-existing network of contacts within pharma/healthcare market.

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: Milton, Milton United Kingdom - Department: Comms

Description:

Overview

The Group Account Director will lead their account team to ensure that all members of the team are confident in building strong, trusting relationships with clients. They are responsible for ensuring excellence at all times and are responsible for overseeing M3’s relationships with its clients. They act as an advisor to the team to allow them to maximise M3’s potential offering at all times.

Main Duties and Responsibilities

• Lead and manage a team of business development professionals and any related administrative/support staff.
• Develop a deep understanding of the business needs of our clients and drive benefit-led partnerships with them through face to face meetings
• Take the lead on a few key client accounts
• Continuously review and update processes, ensuring M3 develops the most efficient mechanism for client satisfaction
• Act as a problem solver/trouble shooter for your team and step in where appropriate to manage and advise on difficult client situations
• Work with and support the business development team on generating new revenue opportunities within the suite of key clients
• Work closely with the Head of Programme Management to manage the relationship between Sales and Programme Management, to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns
• Deliver and monitor quarterly client surveys
• Monitor and plot KPIs and reporting same where necessary
• Create and foster a positive environment that encourages productive feedback and communication with the Business Development and Programme Management teams
• Build a culture of high-performance within Business Development

Requirements

Ideal Candidate

• Previous experience as a Client Service Director or similar position
• Knowledge of the digital marketing/advertising space
• B2B agency experience preferable but not essential
• Experience of working in healthcare, preferably servicing the Pharma industry

• Line management experience

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: London, England United Kingdom

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. M3 Global Research is a leader in the healthcare research field and continues to grow organically and through acquisition

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

Overview of the Role:

Are you someone who can quickly build a rapport on the phone? Do you have excellent French language skills? Project Assistants are responsible for reaching out to healthcare professionals and consumers to encourage participation in our global panel. Ensuring we continue to grow our global panel is key to us being able to execute our research projects on behalf of our pharma and other clients. This position is based at our beautiful office in London, though we’ll happily consider UK remote candidates as well.

Duties and Responsibilities:

Recruit M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

Recruit other potential market research participants for assigned markets and projects via phone, email and other medias

Ensure that recruitment tasks assigned are fully executed

Ensure that all multichannel recruitment methods have been considered and fully utilised to the benefit of successful

project completion, on time

Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

Report results of recruitment efforts to the line manager in the agreed format

Ensure Qualitative respondents are scheduled, confirmation letters and consent forms are sent, chase for pre-task and complete any other qualitative project task assigned. Ensure that all the details are taken accurately to secure detailed and timely co-ordination of the study

Liaise with both external and internal M3 Global Research moderators for interview appointments and make sure the moderator has all the needed info about the respondent to successfully complete the interview

Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project, making sure the Project Assistant Manager, Senior Panel Coordinators and the Project Manager are provided with the accurate information. It is expected that the Project Assistant has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical

Use social media platforms to recruit market research participants, following the process provided by the marketing team

Non-project recruitment tasks:

Establish, develop and maintain positive relationships with M3 Global Research panelists

Reply to respondent queries in timely and professionally manner via the ticketing tool and/or e-mail. Facilitate the resolution of M3 Global Research panelists problems and complaints to maximize their satisfaction

Test links according to link testing procedure and report the result to the project manager

Execute small translation requests

Complete desk research to aid proposal writings for the sales team

Support the list match work by revising and cleaning allocated lists, following the process provided by the Analytics team

Provide feedback and ideas of improvement on processes to the line manager

Requirements

Desired qualifications, skills and knowledge:

Degree level or equivalent

French as a first language or native-like proficiency

Fluent in English (written and spoken)

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Confident on the phone and with e-mail correspondence

Previous call centre and/ or customer service experience preferred

Previous call centre and/ or customer service experience preferred and /or basic understanding and knowledge of the healthcare market research business is preferred

Desired personal qualities:

Exhibit a high level of attention to detail and accuracy

Excellent organisational and time management skills

Team player

Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding

Solution orientated and proactive

Benefits

Benefits:

Bonus scheme

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Hub -box (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. M3 Global Research is a leader in the healthcare research field and continues to grow organically and through acquisition

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

Overview of the Role:

Are you someone who can quickly build a rapport on the phone? Do you have excellent Dutch language skills? Project Assistants are responsible for reaching out to healthcare professionals and consumers to encourage participation in our global panel. Ensuring we continue to grow our global panel is key to us being able to execute our research projects on behalf of our pharma and other clients. This position is based at our beautiful office in London, though we’ll happily consider UK remote candidates as well.

Duties and Responsibilities:

Recruit M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

Recruit other potential market research participants for assigned markets and projects via phone, email and other medias

Ensure that recruitment tasks assigned are fully executed

Ensure that all multichannel recruitment methods have been considered and fully utilised to the benefit of successful

project completion, on time

Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

Report results of recruitment efforts to the line manager in the agreed format

Ensure Qualitative respondents are scheduled, confirmation letters and consent forms are sent, chase for pre-task and complete any other qualitative project task assigned. Ensure that all the details are taken accurately to secure detailed and timely co-ordination of the study

Liaise with both external and internal M3 Global Research moderators for interview appointments and make sure the moderator has all the needed info about the respondent to successfully complete the interview

Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project, making sure the Project Assistant Manager, Senior Panel Coordinators and the Project Manager are provided with the accurate information. It is expected that the Project Assistant has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical

Use social media platforms to recruit market research participants, following the process provided by the marketing team

Non-project recruitment tasks:

Establish, develop and maintain positive relationships with M3 Global Research panelists

Reply to respondent queries in timely and professionally manner via the ticketing tool and/or e-mail. Facilitate the resolution of M3 Global Research panelists problems and complaints to maximize their satisfaction

Test links according to link testing procedure and report the result to the project manager

Execute small translation requests

Complete desk research to aid proposal writings for the sales team

Support the list match work by revising and cleaning allocated lists, following the process provided by the Analytics team

Provide feedback and ideas of improvement on processes to the line manager

Requirements

Desired qualifications, skills and knowledge:

Degree level or equivalent

Dutch as a first language or native-like proficiency

Fluent in English (written and spoken)

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Confident on the phone and with e-mail correspondence

Previous call centre and/ or customer service experience preferred

Previous call centre and/ or customer service experience preferred and /or basic understanding and knowledge of the healthcare market research business is preferred

Desired personal qualities:

Exhibit a high level of attention to detail and accuracy

Excellent organisational and time management skills

Team player

Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding

Solution orientated and proactive

Benefits

Benefits:

Bonus scheme

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Hub -box (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now