Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Qualitative Project Manager to join our Market Research team.

The Project Manager-Qualitative is responsible for the day-to-day management of multiple studies, both domestic and international, with a focus on qualitative research. The PM will actively and directly manage all aspects of each project, to ensure successful project completion, on time and within budget, while meeting and exceeding client expectations. The PM will work on a full team of Associate Project Managers, Project Managers, and Senior Project Managers, all of whom report to the Director of Operations.

Duties Include:

• Manage qualitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as well.
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Provide regular updates and progress reports on recruitment status to meet client needs.
• Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverable, communications, and issue resolution.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Requirements

• Bachelor's degree or equivalent preferred
• Must have 2-3 years of experience in Market Research.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. Experience in quantitative project management as well is preferred.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software.
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

Apply Now

Location: New York, NY United States - Department: MDLinx

Description:

M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.

Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. Due to our continued growth and expansion, we are looking to hire a Editor to join our team.

The mission of the editor is to edit, fact-check, and proofread clinical content, healthcare general interest content, and clinical and non-clinical news for the MDLinx website, while ensuring the highest quality, accuracy, and style to engage our audience of physicians and other healthcare professionals.

Duties Include

• Copyedit, fact-check, and proofread content to ensure quality and scientific accuracy and that all pieces are grammatically and factually correct
• Edit articles for flow and consistency, ensuring all articles submitted for final approval align with originally approved pitch and content strategy
• Create and suggest content changes for rewrites on articles to ensure accuracy and clarity
• Ensure strict adherence to AMA and internal styles as identified
• Maintain internal Style Guides for assigned products
• Provide backup to other members of the Editorial department including Content Managers, Writers, and Editorial Director, as appropriate
• Perform high quality copyediting and fact-checking on various content types resulting in minimal to no typographical errors
• Ensure the quality/readability of writing style as defined by MDLinx Style Guide
• Ensure that all original content posted on the website is comprehensive, coherent and speaks to the main audience (physicians and healthcare workers)

Requirements

• Must be familiar with editing several types of medical content, including, but not limited to: clinical and non-clinical medical feature articles, conference materials (reports, abstracts, posters), expert interviews and scripts, journal articles and summaries, medical news, and quizzes
• Must be highly proficient with AMA Style, 10th edition
• Must be familiar with the healthcare landscape as far as topics of interest and appropriate communication style with HCPs
• Must be equally comfortable with editing both highly scientific and conversational tones of voice
• Must have a proficient understanding of medical and scientific terminology across a variety of therapeutic areas
• Must have experience with non-clinical, medical lifestyle content
• Must be comfortable working in an online content management system (CMS), as well as with Google Docs/Sheets, and PowerPoint
• Medical website experience preferred

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Qualitative Project Coordinator to join our Market Research team.

The mission of the Qualitative Project Coordinator will be to assist the Market Research Project Management team with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Provide support to project managers including invoicing, project agreement coordination, setup and testing of surveys, placing confirmation calls/emails/text to respondents, preparing updates for PMs and clients, assisting with project troubleshooting, desk research and a variety of other project support tasks as needed.
• Investigate physician inquiries regarding honoraria issues by cross-checking against the bank account.
• Manage honoraria files for all projects, including uploading internally and initiating payments for domestic honoraria weekly and international honoraria monthly.
• Communicate with panel members to address any questions or concerns as well as confirming telephone and in-person interviews.
• Data entry of phone recruitment screeners.

• Troubleshoot with Project Manager to help resolve issues

Requirements

• Bachelor’s degree or equivalency preferred
• 0-1 years of related experience preferred
• Excellent interpersonal and communication skills – both verbal and written
• Strong skillset with Microsoft Office products
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: MDLinx

Description:

M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.

Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. Due to our continued growth and expansion, we are looking to hire a part time Digital News Curator to join our team. This is an entry level position.

Mission

The News Curator is responsible for the day-to-day publishing of our site’s news content. Partnering with the marketing team, they will help select and then proofread and format the content to ensure the highest quality, accuracy and style to engage our audience of physicians and other healthcare professionals.

Essential Duties and Responsibilities:

• Format and proofread news content within our content management system (CMS).
  
• Ensure all content published to the website is unique, ruling out any duplicated articles or studies
• Ensure all text is formatted correctly, all articles are complete before publication, and that everything adheres to the formatting style guide.
• Must be able to accurately assign meta keywords to content of clinical and non-clinical nature, ensuring tagging reflects the nature of the respective articles
• Provide backup to other members of the Editorial department including Content Managers, Writers, and Editorial Director, as appropriate
• Ensure that all news content published to our website is without typographical or formatting errors
• Curate and publish an average of 20-40 content pieces per day
• Ensure the quality/readability of articles as defined by MDLinx News Style Guide
• Deliver completed projects by scheduled deadlines

Requirements

• 1+ years of work experience preferably working with web content
• Available to work consistently during afternoon hours (ET)
  
• Must have a proficient understanding and comfort level working in a content management system or data entry platform
• Must be able to work under tight deadlines, with same-day turnaround
• Must have strong written communication skills
• Proofreading experience a plus

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Quantitative Project Manager to join our Market Research team.

The mission of the Quantitative Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

Duties include:

• Manage international quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample.

• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Partner with other operation team staff members to address issues and/or make recommendations to improve performance on research studies.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• The candidate must have at least 2-3 years’ experience in market research project management, preferably in the medical/healthcare field.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• The candidate must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

Apply Now

Location: United States - Department: Market Research

Description:

About:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors

The Coldfusion Engineer is responsible for developing internal and external data-driven web based applications based on specifications from a project manager. This individual will also work with the project manager and QA Analyst to debug the code, put the code into production, maintain the code during its complete lifecycle, as well as go into as existing code base, understand the inter-workings of that code, troubleshoot bugs, and add new features to that code. The applications will be developed in ColdFusion, JavaScript, jQuery, HTML, CSS, and built on an Oracle database. This individual will work closely with the senior web application engineer as well as the other technology professionals and project stakeholders.

Requirements

• Bachelor’s degree or equivalency in a computer science related field required
  
• 3 years of experience in a similar role working on web-based products.
  

• Strong knowledge of ColdFusion required
• MVC Framework knowledge very beneficial
• Strong knowledge of SQL required
• Strong knowledge of JavaScript beneficial
• Knowledge and experience with other languages such as PL/SQL, Java/JSP, jQuery, HTML 4/5, CSS, PHP, Ruby, ASP.NET beneficial.
• Familiarity with Bootstrap, React, Angular frontend frameworks beneficial
• Familiarity with Oracle and/or other relational database experience
• Source control/Git
• Familiar with AWS and containers such as Kubernetes.
• Knowledge of development for mobile devices beneficial
• Teamwork oriented
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Superior problem solving ability; an analytical mindset
• Excellent interpersonal communication skills – both verbal and written

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

Apply Now

Location: London, England United Kingdom - Department: M3 EU Ltd

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle German respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment

• Ensure that recruitment tasks assigned for German projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for Germany are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Germany
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Germany.

Support work

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when German language skills are required
• Translate panel marketing materials from English to German when necessary
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: Milton, Milton United Kingdom - Department: Comms

Description:

Overview

The remit is to develop business opportunities and potentials within a portfolio of named accounts (typically 4 to 6). There is significant existing business within these accounts, but the drive is for further growth by greater penetration in Europe and expanding to brands where M3 has limited engagement. One of the key functions of the Director of strategic accounts is to have the ability to develop meaningful and mutually beneficial relationships with key clients. M3 are able to offer and deliver fully integrated digital marketing solutions, and this role requires an ability to develop a strategically aligned proposal that can add best value. The promotional Digital Services include, but are not limited to, edetails, medical education, online closed loop marketing, hosted content digital advertising, analytics and outcomes. The role has significant support of through a Programme management team and Client service who deliver existing programmes, and a Business Solutions team who provide detailed customer information as well as supporting the development of leads.

Main Duties and Responsibilities

• Target: achieve/Exceed revenue and gross margin target
• Giving clear direction to AM/AD to facilitate optimal management of account – weekly prioritisation of opportunities and agreement of clear action plans in consultation with the Project management function

• Development and implementation of a strategic sales plan to meet account targets – where is the business going to come from and how?
• The ability to develop a strategic proposal to our clients with autonomy – to clearly understand the client’s needs and clearly define the objectives of the program and how this will be achieved. Non-transactional sell, does not present a shopping list
• Retention and growth of existing business and acquisition of new business
• Working with autonomy in an often ambiguous internal dynamic – the ability to work in ambiguity and internally network to devise a solution that works for our clients and is deliverable and cost effective
• Overseeing delivery of successful programmes for your accounts to maximise repeat business and account growth
• Management of sales activities within the market (Pharma and other healthcare sectors – medtech, OTC/X, private sector healthcare, publics sector and medical charities)

• Account Plans: ensure account plans and account reviews for each customer are kept up to date
• Relationships: establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication with the ultimate goal of reciprocity with key strategic clients

• Business Understanding: manage a portfolio of customers, gaining an in-depth understanding of their business issues and how M3 can help address them
• Financial reporting: maintain a detailed understanding of the financial status of your portfolio including revenue and billings status
• CRM: manage an accurate personal sales pipeline within the company CRM system
• Forecasting: provide weekly, monthly and quarterly forecasts to the business
• SLA: work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns
• Communications: actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Metrics: gather, monitor and analyse campaign performance data, providing detailed and useful information back to the customer
• Cost Management: ensure individual campaigns are delivered within budget tolerances
• Exhibitions: responsible for representing M3 as a delegate at relevant exhibitions, conferences etc.

Requirements

Ideal Candidate

• Proven B2B sales/business development excellence within the pharma/healthcare market
• Experience of selling strategically aligned digital solutions to pharma – to hunt, propose with dynamism and credibility and a timely close
• Ability to network across all accounts to build and nurture lasting and fruitful relationships – C-suite or otherwise

• Pre-existing network of contacts within pharma/healthcare market.

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: Milton, Milton United Kingdom - Department: M3 EU Ltd

Description:

At M3 we use Agile (Scrum) methodology and a continuous integration and deployment approach to development and testing. We know that communication and collaboration both within the development team and with our internal and external clients is key to our success. We value people over process and have an open and transparent culture. All team members participate in design and architecture discussions. We see personal development as a continual process and provide our people with the resources they need to achieve this, such as PluralSight subscriptions for example and a chance to gain knowledge new tools/tech via appropriate side projects.

We build products, platforms and services that are extensible and scalable. Currently our stack is a fully 12-factor microservice architecture utilising docker containers managed by Mesos and Marathon. Our full tech stack is predominantly consists of React and React Native, Nodejs, Redis, Mongo, PostgreSQL, Docker, Git & CircleCI but we continually evaluate new tools and technologies and add them to the stack where they add value. Other technologies used include headless CMS’s and static site generators. We mix the established and the new as appropriate, having come from a strong .NET heritage, but judging tech on its merits rather than its vendor. If you want to be technically stretched with truly challenging problems, this is the place for you: we aren’t scared of solving hard problems with the right tools.

Requirements

Main Duties and Responsibilities

• Contribute to the full stack design and development of web applications
• Writing well designed, testable, efficient code integrating data from various back-end services and databases
• Collaborate with team members to proliferate best practices and standards
• Collaborate with internal product team to ensure products meet all required specifications

This is not an exhaustive list of duties. The performance of different tasks as necessitated by the changing role within the organisation and the overall business objectives of the organisation is expected.

Person Specification

Essential

• 1+ years experience in a development role
• Strong JavaScript skills, specifically node.js and React
• Good understanding of HTTP and REST
• Good understanding of Git
• Database experience – Postgres or other relational databases
• Able to grasp new concepts and master new tools quickly
• Excellent communication skills
• Self-motivated and delivery focussed
• Good understanding of Agile process

Desirable

• Typescript
• Experience with an OO language (preferably C# but Java still beneficial)
• Experience with NoSQL databases e.g. MongoDB
• Experience with testing frameworks / TDD
• Experience with other Javascript frameworks/libraries such as jQuery/nextJS
• Familiarity with Docker and unix/linux environments
• Familiarity with CI pipeline tools e.g. CircleCI
• Passion for exploring new platforms, languages, and frameworks

Benefits

• 25 days’ annual leave
• Group personal pension scheme
• Private medical insurance
• Group life cover
• Subsidised gym membership
• Cycle purchase scheme

Apply Now

Location: London, England United Kingdom

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. Recently it was ranked in Forbes’ Global 2000 list.

M3 Global Research is a global leader in the healthcare research field and continues to grow organically and through acquisition with offices currently in UK, US, India and Swed

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

Diversity and Inclusion Statement:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Overview of the Role:

As a Qualitative Project Assistant, your responsibility will be the coordination of a qualitative project and with assisting the Project Manager in making sure the project is delivered in accordance with the requirements given by the client.

You will be one of the key players in the execution of a qualitative project as you will liaise with respondents, vendors, freelancers, translation agencies checking quality of the deliverables before they are passed on to the client.

Duties and Responsibilities:

As a Qualitative Project Assistant you will be responsible for the following:

Recruitment of respondents on a project in your local language, including recruitment from our global Panel.

·Call and confirm and re screen respondents that took an online screener

Confirm respondents prior to the field dates

Send out confirmation emails/study materials/links to respondents via the MR system

Responsibility for the management and control of the vendors on qualitative projects allocated to you, ensuring that M3 meets client expectations.

Supporting the Project Manager on the project in terms of vendor management and checking deliverables

·Negotiate costs and set up freelancers on qualitative projects and manage them throughout the project

·Negotiate and set up recruitment agencies/translation agencies/moderators/simultaneous translators/facilities on qualitative projects and manage them throughout the project

· Maintain and develop a relationship with the freelancers and vendors on the behalf of M3 Global Research

· Checking deliverables such as transcripts/recruitment updates/reports before they are being passed on to the client

· Liaising with client in absence of PM, advising on any schedule changes etc

Requirements

Qualifications, Skills and Knowledge:

Essential

· Builds professional relationships quickly, with stakeholders at all levels

· Fluency in German, both oral and written (native speaker preferred)

· Proficient in Microsoft Office

· Experience of working directly with clients and working to tight specifications and deadlines

· Excellent verbal, written and listening communication skills

· Strong attention to detail and accuracy

· Solution orientated, and a natural problem-solver

Desirable

· Educated to degree level or equivalent

· Previous work experience in the market research industry (healthcare preferred)

· Understanding of quality control principles and their application to project management

· Knowledge of quality control in respect to procedures

Personal Qualities:

· Reliable, with good organisational and time management

· Team player, working with others to achieve agreed goals and objectives

· Able to work well under pressure and meet deadlines

· Proactive, taking initiative where needed, and take responsibility for your own work

· Adaptable, and willing to be flexible as required, responding to new situations and tasks with confidence

· Enthusiasm for a career in market research and personal drive to achieve results for yourself and the company

Willingness to learn and a commitment to support your own continuing education and that of others

Benefits

Benefits:

(please note that for non UK based employees benefits may differ to those below)

Competitive salary with opprtunity for fast career growth

Bonus scheme

25 days holiday plus public holidays

Pension scheme

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Hub -box (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: Sweden - Department: M3 Global Research

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research:

M3 Global Research, part of M3 Inc., provides comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, M3 has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, M3 Global Research creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Overview of the Role:

Are you someone who can quickly build a rapport on the phone? Do you have excellent Swedish and/or Norwegian and/or Danish and English language skills? Project Assistants are responsible for reaching out to healthcare professionals and consumers to encourage participation in our global panel. Ensuring we continue to grow our global panel is key to us being able to execute our research projects on behalf of our pharma and other clients. This position is based at our beautiful office in London, though we’ll happily consider UK remote candidates as well.

Duties and Responsibilities:

Project Recruitment

Ensure that recruitment tasks assigned for projects are fully executed

Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery

·Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs

·Flag to the Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners

·Ensure that outsource targets for the Nordic projects are achieved

Panel building and engagement

Ensure that monthly registrations targets are met for the Nordic Panel

·Call new registrants to confirm and update email addresses

·Call users to reactivate their accounts

Execute the allocated panel building initiatives for the Nordics.

Support work:

· Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.

· Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

· Work with the Project Management team to resolve project specific issues for members/respondents

· Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution

· Build and maintain strong relationships with the panel members through timely and professional communication

· Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System

· Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes

· Support list match work when Nordic language skills are required

· Investigate fraud respondents and take action based on M3 data quality procedures

· Complete the verification process for newly registered members

· Complete link testing for online Market Research projects and overlays for qualitative online screeners

Requirements

Desired qualifications, skills and knowledge:

Degree level or equivalent

Swedish and/or Norwegian and/or Danish as a first language or native-like proficiency

Fluent in English (written and spoken)

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Confident on the phone and with e-mail correspondence

Previous call centre and/ or customer service experience preferred

Previous call centre and/ or customer service experience preferred and /or basic understanding and knowledge of the healthcare market research business is preferred

Finnish/ French/ Dutch/ German language skills are considered a plus

Desired personal qualities:

Exhibit a high level of attention to detail and accuracy

Excellent organisational and time management skills

Team player

Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding

Solution orientated and proactive

Benefits

Benefits are generous and will vary by location, but will include:

-Bonus scheme

-25 days holiday plus public holidays

-Pension scheme

-Regular staff social events

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