Location: New York, NY United States - Department: MDLinx

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed.

We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. Due to our continued growth and expansion, we are currently hiring for a Data Analyst for our physician platform who will bring functional expertise in analytics and reporting to empower our business teams (marketing, editorial product and sales) with deeper insights into current product performance and ultimately help them make better business decisions.

Mission:

In this role, you will be a core member of a lean, close-knit product team that is analyzing and building new ways to improve subscriber engagement for MDLinx.com. Specifically, the teams will rely on your business intelligence expertise to plan and execute data analysis, create clarity, and articulate insights that drive strategic decisions.

You should be a self-starter comfortable with operating independently or as a member of a small team with minimal direction, and you will have excellent data analytical skills. You grasp business requirements/goals and direct the data analytics accordingly. Above all, you thrive in a fast-paced environment and having an attitude to do whatever it takes to deliver results.

Duties Include:

• Proactively manages the data analytics, visualization, and reporting of subscriber traffic and engagement on the MDLinx.com platform to empower the business.
• Develop dashboards and reports of subscriber behavioral data to track KPIs and strategically analyze trends and make intuitive forecasts and recommendations to internal stakeholders.
• Plans and executes methodical A/B tests to improve user experience and optimize revenue. Has experience with A/B testing tools such as Google Optimize
• Investigates and analyzes web traffic trends using Google Analytics and data from other proprietary sources.
• Collaborates closely with all areas of the business (Product, Marketing, Sales and Editorial) to translate questions and hypothesis into structured analysis.
• Partners with product team to develop ROI business cases to support new and existing product development. Understands objectives and helps determine KPIs
• Ensures data integrity across all performance-based metrics, tracking and reporting.
• Presents key findings to non-technical team members in detailed way utilizing visualizations as needed, recommends further analysis or investigations as needed in support of strategic decisions.

Requirements

• Bachelor’s Degree in a quantitative field preferred (engineering, economics, statistics, etc.)
• 2+ years of business analysis, data analysis, or data warehousing experience
• 1+ years of dashboard development and data visualization and experience using an analytics tool suite. Tableau experience is preferred.
• 1+ years of digital analytics and website traffic reporting – Experience using Google Analytics required.
• Strong SQL knowledge is required. Data manipulation/ETL experience is also preferred.
• Experience with programming languages (ex: R, Python)
• Knowledge of the internet landscape, including a comprehension of display advertising and web metrics (clicks, views, users, visits, etc.)
• Experience with publishing or content-related websites focused on audience engagement, growth, and development.
• Strong written and verbal communication skills and experience working on and communicating with fast-paced, dynamic teams.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Qualitative Project Manager to join our Market Research team.

The Project Manager-Qualitative is responsible for the day-to-day management of multiple studies, both domestic and international, with a focus on qualitative research. The PM will actively and directly manage all aspects of each project, to ensure successful project completion, on time and within budget, while meeting and exceeding client expectations. The PM will work on a full team of Associate Project Managers, Project Managers, and Senior Project Managers, all of whom report to the Director of Operations.

Duties Include:

• Manage qualitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as well.
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Provide regular updates and progress reports on recruitment status to meet client needs.
• Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverable, communications, and issue resolution.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Requirements

• Bachelor's degree or equivalent preferred
• Must have 2-3 years of experience in Market Research.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. Experience in quantitative project management as well is preferred.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software.
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Senior Vice Presider of Market Research Sales to join our Global Research division.

The multi-faceted role of the Senior Vice President, Team Leader – Market Research Sales is to provide sales team management, new business development, account management, reporting, and intra & inter-divisional collaboration with the objective of managing and growing a defined sales team (aka silo) based on established quotas. The SVP, Team Leader - MR Sales will be responsible for the oversight of sales, support and other staff to insure proper execution of sales plans, provide mentoring and training to existing and new team members and provide back-up as necessary across a broad range of functions.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Overall responsibility for the growth and profitability of a select group of silo-based accounts, utilizing personal sales and management skills and the contributions of a team comprised of Sales Executives, Customer Service Directors and Account Managers
• Exhibit strong sales management skills and behaviors. Work with all team members to improve their sales abilities and achieve their sales and professional goals. Treat everyone with professionalism and respect
• Manage the Gross Profit margins of the Silo. Ensure that pricing is optimized and follows company pricing policy, scope changes are recosted accurately and discounts where necessary are suitable and appropriate.
• Significant focus on opening and growing new accounts and creating a strong business development dynamic within the team.
• Utilize account data to create strategies and develop plans that are executed and reviewed on an ongoing basis to grow the business. Review accounts monthly versus sales and revenue goals.
• Supervise day-to-day and strategic aspects of silo accounts. Utilize business development skills to grow these accounts. Monitor operational aspects of projects, acting, as necessary, as liaison between client and M3
• Mentor and positively influence Vice Presidents, Client Service Directors, Associate Vice Presidents and Account Managers
• Oversee workflow between sales and sales support personnel
• Delegate responsibilities as necessary to ensure achievement of assigned targets and timelines
• Utilize and track Key Performance Indicators to drive both Silo and Individual performance .
• Facilitate training of silo personnel in all necessary aspects of their positions including sales, account management, software, internal policies, etc.
• Serve as an integral member of the various team, division and company-wide senior strategy and advisory Leadership Teams. Contribute as required to discussions regarding current and future processes and goals
• Monitor all silo support, ensuring pricing, upselling, feasibility, etc., are properly included, thus providing a consistent sales presence to complement the field-level sales and operations aspects of managing the account(s). Ensure that all team members are properly optimized and the silo is adequeatley resourced at all levels.
• Assist Sales VPs and CSDs to ensure adequate coverage and continuous support on silo accounts at all times (workload surges, sick/vacation/maternity absences, turnover in personnel, etc.)
• Serve as senior silo-level point of escalation for any delivery concerns.
• Travel, as necessary, to support on-site client meetings with other Sales, Operations, Programming or Panel Team members.
• On all client-facing activity, provide superior customer service to insure properly executed project fielding and delivery
• Attend conferences/trade shows as assigned and professionally represent M3, interact with clients and assist the marketing effort via dissemination of M3 capabilities and collection of leads
• Nurture a client-centric culture in your silo with strong sales behaviors.
• Promote strong working relationships with all delivery teams to facilitate best in class project experiences. Enable delivery teams success with correct project handovers and a strong emphasis on proper IKOs (Internal Kick-Off meeting).
• Enable delivery teams success with correct project handovers with a strong emphasis on proper IKOs (Internal Kick-Off meeting).
• Serve as your silo’s primary CRM advocate, assisting the team with training and being responsible for keeping all account data clean and current
• Provide support as necessary for reporting of current sales, revenue, conversion and other data for internal analysis and client reviews
• Assume responsibility for attracting the best possible talent. Assist in the identification of candidates, the interviewing process and negotiating offers (with EVP support.)
• Coordinate the on-boarding process and training for all new sales hires

Requirements

• Bachelors Required. Masters or Equivalent (MBA preferred) a plus.
• Over $5MM in recorded invoiced Sales at M3 or 15+ years in Sales, Sales Management 10+ years

• Proven track record in securing new business
• Proven ability to mentor and improve sales people
• Able to effectively communicate with management, clients and internal departments
• Strong record of target achievement (sales activities, quotas, margins, etc.)
• Ability to champion accounts internally
• Collaborative and supportive with colleagues
• Positive influence on colleagues and other departments
• Presentable and polished, with excellent presentation skills
• Demonstrated experience in resolving issues, brain storming and problem solvin

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Shared Services

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning website, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. Our mission is to reduce healthcare costs and improve the quality of healthcare delivered worldwide.

Founded nearly 20 years ago, M3 operates in over 10 countries and has grown to more than 4,000 employees globally. Through organic growth and acquisitions, M3 revenues in the US have doubled to over $100M since 2014, and worldwide revenues have quadrupled to over $1B since 2012. Due to this rapid growth, M3 USA is hiring for a Senior Systems Administrator to lead the maintenance, monitoring, and improvement of the company's production infrastructure, including its servers, networks, operating systems, telephony systems, and applications.

The mission of the IT Infrastructure Manager is to lead and manage the IT & Infrastructure team in supporting and continuously improving M3 USA’s production infrastructure (servers and networks) that deliver M3 USA’s sites and services to thousands of busy physicians, and support the internal IT systems and infrastructure that support over 400 staff in over 7 locations across the U.S.

This person will be responsible for managing infrastructure quality by establishing service level objectives and discussing with business stakeholders the right balance between quality (availability, security, performance, etc.) and cost, and work to improve each in order to better support physician users and the business. The Senior Manager will seek to proactively integrate new technologies and lead the evolution of our systems architecture to create new business opportunities, streamline, operations, and provide available, performant secure, compliant, and easy-to-use IT systems and infrastructure.

A typical day might include checking in with and mentoring reports, helping to follow up on production issues or events detected through monitoring, meeting about IT projects to update stakeholders or check on the status of task and help remove bottlenecks or make critical decision. Some days may include business trips to other office locations or data centers, or more occasionally helping with IT due diligence or potential acquisitions or giving advice to management about infrastructure improvements. Other days may require hands-on work supporting direct reports or taking on projects of your own. The manager will be overseeing a small team, so a willingness to perform any task is a key trait.

Essential Duties and Responsibilities:

• Lead the IT & Infrastructure team in the maintenance and operation of internal and external-facing services 24/7
• Establish service level objective for internal and external services, monitor, and improve services levels in a cost-effective manner.
• Architect, design, and manage implementation of infrastructure to support growing business needs.
• Propose, mange, and lead IT project to improve service quality, security, availability, etc.
• Hire, motivate, and support infrastructure staff
• Document, communicate, and enforce IT governance rules and manage system-related risk
• Lead incident response and troubleshooting of production issues
• Provide technology leadership and articulate infrastructure strategy, especially with respect to advances like containers, infrastructure automation, cloud infrastructure
  

Requirements

• Bachelor’s degree in computer science or equivalent work experience
• Extensive hands-on experience with Windows and Linux or other Unix system administration
• Experience maintaining a high availability production web sites and solid understanding of web related technologies at all levels of the stack (network to application level)
• 3+ years of experience managing an IT Infrastructure team based on established SLA’s or KPI’s
• Project management experience and expertise
• Network monitoring knowledge and experience
• Excellent verbal and written communication ability and logical thinking skills, including the ability to tailor communication to technical or non-technical people and present to upper management.
• Ability to write documentation that appropriately explains the processes and procedures used in the IT department
• Eagerness to engage with and learn new technologies that may have advantages for the business and ability to learn quickly
• Commitment to transparency and open communication with management, other teams, and team members.
• Experience developing software, especially web applications preferred.
• Experience working with containers (Docker), infrastructure automation technologies (Ansible/Chef/Puppet), CI/CD preferred
• Expertise with relational databases, their configuration and administration preferred
• Experience with Cloud technologies such as AWS/Azure/GCP

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to the continued growth of M3GR, we are seeking an Associate Director of Qualitative Research to lead our qualitative research department.

The mission of the Associate Director of Qualitative Research is to lead a team of market research project managers, ensure projects are closing on time, within budget and meeting revenue goals. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure efficiency amongst the team. This is the ideal role for someone who has extensive management experience in market research specifically focused on healthcare/pharmaceutical research.

Duties and Responsibilities:

Including, but not limited to the following:

• Manage a team of 6-7 project managers. The Associate Director will be responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and operations staff to address issues and/or make recommendations to improve performance on research projects.
• Monitor productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Oversee the training of any new employees to the team.
• Responsible for approving PTO, expense reports, and yearly reviews of their direct reports.
• Help develop new policies, procedures, and operational strategies to ensure the Qualitative department is successful, and efficient.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• 5+ years of Market Research industry experince
• 3+ years of Qualitative Project Management experience
• 1+ years of experince managing market research employees/teams
• Experience with a variety of Qualitative methodologies including, but not limited to: Telephone In-depth Interviews, Web-assisted Telephone Interviews, Online Bulletin Boards, Focus Groups, Conference Research, among others.
• This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services.
• Self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must multi-task and can work well under pressure.
• Exceptional written and verbal communication skills
• Strong Microsoft Office skills including Excel, Outlook and Word.
• The candidate must have, or be willing to attain, MRA Professional Researcher Certification

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Cleveland, OH United States - Department: NAS Recruitment Innovation

Description:

Due to our continued growth and most recent acquisition, we are looking for an experienced Account Director join NAS Recruitment Innovation in Cleveland, Ohio or work remotely. NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S. and Canada, we’re consultative experts with more than six decades of experience and proven leadership in technology solutions, media buying and creative services.

As a leading digital recruitment marketing firm, NAS is an important part of the M3 business portfolio. The robust recruitment experience provided by NAS advances M3 offerings in the digital recruitment space for M3 clients. The quality, value and scope of the services NAS provides will enhance the M3 USA’s mission of bringing positive changes to healthcare.

Mission:

NAS Recruitment Innovation, an M3 USA company, is looking for an Account Director to join our growing team. If you believe that variety is an essential component of an exciting and satisfying career, NAS Recruitment Innovation has the ideal opportunity for you. Our Account Directors handle a roster of clients in multiple industries and locations across the nation, addressing wide-ranging projects from hiring strategies and employment branding to social media planning and programmatic media management. This vital role requires a go-getter who can hit the ground running. Agency experience, particularly in the recruitment industry, is highly desirable.

Duties and Responsibilities

Acting as the voice of the client within the agency, you will collaborate cross-functionally with our media coordinators, creative and interactive groups and other team members to provide comprehensive solutions that meet and exceed client partner requirements. A key aspect of this role is to develop innovative ways to reach candidates, and that’s where your solid experience, deep understanding of marketing and excellent communication skills will come into play. Your responsibilities will include:

• Developing innovative recruitment marketing strategies and campaigns that involve research, media and planning
• Partnering with multiple clients to determine project strategy and objectives, including go-to-market strategies and campaign executions
• Preparing and presenting media plan options, analyses and recommendations based on input from our media team
• Establishing, maintaining and managing client budgets
• Managing all client communications and ensuring client satisfaction with overall project deliverables
• Anticipating client needs and growing business by offering new products and services
• Building strong relationships and providing unparalleled customer service

Requirements

• 3+ years’ experience in marketing, advertising or customer service in an account service role; experience in recruitment marketing is a strong plus
• Ability to upsell clients on strategies and products that meet their goals and needs
• Proven expertise managing detailed projects and activities across multiple clients
• Strong relationship management, presentation and time-management skills
• Willingness to learn and the ability to adapt quickly to changing needs
• Ability to travel (10-15%) to meet with our clients once domestic travel resumes.

NAS Recruitment Innovation is a full-service recruitment communications organization with a 70-year history of helping clients attract top candidates to drive their success. At NAS, we optimize candidate attraction through storytelling, technology and strategy. As a key member of our team, you will enjoy an attractive compensation and benefits package, reflective of your skills and experience, and a dynamic work culture.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Cleveland, OH United States - Department: NAS Recruitment Innovation

Description:

About:

Due to our continued growth, we are looking for an experienced Business Development Executive to join NAS Recruitment Innovation to work remotely in the Northeast region. NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S., we’re consultative experts with more than six decades of experience and proven leadership in technology solutions, media buying and creative services.

As a leading digital recruitment marketing firm, NAS is an important part of the M3 business portfolio. The robust recruitment experience provided by NAS advances M3 offerings in the digital recruitment space for M3 clients. The quality, value and scope of the services NAS provides will enhance the M3 USA’s mission of bringing positive changes to healthcare.

Mission:

NAS Recruitment Innovation, a newly acquired company by M3 USA, is looking for a Business Development Executive to join our growing team. The mission of the Business Development Executive is to generate new business for NAS Recruitment. You will be responsible for building and maintaining relationships and expanding NAS’s revenue by offering the solutions, products, and software available to best fit the company’s needs. Your duties will include engaging with prospects at an enterprise level, demonstrating and exhibiting products, and crafting creative solutions. This is the ideal role for someone who is driven by their own success, goal oriented, and resilient.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Prospect and sell to major or enterprise level new clients both in defined territory and across network
• Act as a “business owner” for defined sales region by developing strategies for both marketing approaches, territory prospecting, and partnership building
• Thought leadership through speaking engagements, trade show presence, blogging, and hosting NAS product solution webinars
• Communicate client needs, competitive insight and market trends to marketing team and upper management
• Meet target digital and core revenue goals through solutions-based selling to prospects
• Achieve revenue goals through the ability to teach for differentiation, tailor approach as required and take control of the sale
• Acts as an advisor as related to acquisition and integration related to sales and marketing
• Available to provide input in hiring and training decisions

Requirements

• 5+ years of experience in Recruitment/Recruitment Marketing/SaaS/Human Resource Industry
• Industry expertise/relationships a definite plus
• Relies on extensive experience and judgment to plan and accomplish goals
• Proven experience in meeting/exceeding sales quota’s
• Ability to communicate value to potential buyer that drives decision
• Ability to sell complex technology solutions with a consultative methodology
• Ability to understand customer thinking and offer unique perspectives as solution
• Tenacity and drive to encourage decisions
• Ability to comprehend customers value and economic drivers through strong reasoning ability
• 5+ plus years consultative sales experience
• Effective communicator, internal and external, with strong presentation skills

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: MDLinx

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed.

We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. We have offices around the world and are growing our NYC presence now. Due to our continued growth, we are currently hiring for a Marketing Manager to join our team.

The mission of the marketing manager is to drive reach, conversion, and engagement of MDLinx.com users. Working collaboratively with design, product, IT, and sales teams, this role will manage the brand and marketing strategies within MDLinx.com. The candidate should possess a strong understanding of digital solutions and be able to work in a fast-paced team environment, creatively executing business developments plans, and framing opportunities and solutions that drive organizational goals. The right candidate should have deep marketing experience and should possess strong ability to develop or support new and existing sources of user growth.

Core Duties and Responsibilities:

• In collaboration with senior leadership, develop and execute against marketing strategy and plan from start to finish
• Analyze customer insights, trends, market analysis, and marketing best practices to build successful strategies and tactics
• Establish positioning, identify target audiences, and develop marketing objectives across different channels and segments
• Manage marketing content calendars and timelines, in coordination with product, design, sales, and leadership teams
• Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels
• Oversee and approve marketing material, suggesting ways to improve quality of content
• Hiring and managing the performance of marketing team
• Partner with email, advertising, and web teams to design, test and evolve lead acquisition, engagement tactics, and user experience
• Gather customer and market insights to inform outreach strategies, increase customer conversions, and identify and prevent drop off points in the user funnel
• Brainstorms new and creative growth strategies, including use of emerging technologies
• Oversee and manage all conferences, events, and other outreach activities
• Plan the launches and marketing of new products and releases of existing products
• Create product and feature messaging that sets unique product value from others in market
• Obtain insights into customers’ usage of current products, untapped opportunities and user personas, through interviews, surveys, focus groups and usage data
• Build strategic relationships and partner with key industry players, agencies and vendors
• Create, maintain, and communicate reporting across multiple platforms, according to KPIs
• Using hypotheses -driven decision making, create key insights, formal proposals, and recommendations on tactics and budget, followed with experiments and conversion tests

Requirements

• 2+ years of experience in digital or product marketing, preference for focus in healthcare environments or communicating with physician audiences

• Experience developing campaign strategy and executing on testing, design, deployment, and reporting

• Excellent written and verbal communication skills
• Proven experience developing marketing plans and campaigns across a variety of channels and audience segments
• Strong people and project management
• Strong hypothesis testing and decision-making skills
• Experience with marketing automation
• Experience with marketing analytics and reporting
• Exceptional attention to detail
• Deep knowledge of social media marketing platforms and best practices
• Up to date on the latest trends and technologies in digital marketing
• Solid understanding of website analytics tools (e.g., Google Analytics)

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to the continued growth of M3GR, we are seeking an Associate Director of US Panel to lead panel growth.

The mission of the Associate Director of US Panel is to lead and drive the US panel growth strategy, improving the user experience, performance, quality and responsiveness of the healthcare professional and patient panels. The Associate Director of Panel is responsible for developing and executing the strategic marketing goals and initiatives for the US panel member acquisition and engagement.

Duties and Responsibilities:

Including, but not limited to the following:

• Lead the US panel team, with responsibility for the management, development and appraisal of team members
• Encourage a team culture of continuous improvement across all initiatives, ensuring results are measured and analyzed, and recommendations are actionable
• Ensure that the agreed US panel team KPIs are achieved

• Overall responsibility for the design and deployment of strategies to grow and maintain the M3 Global Research US panel
• Build and optimize a digital recruitment strategy to grow the membership of healthcare professionals and patients. This should include a mix of suitable affiliate partners, innovative referral campaigns, social media activities and display advertising
• Identify opportunities and lead initiatives to develop and expand the M3 Global Research panel’s reach, in line with evolving business needs
• Control the panel growth budget and measure engagement and acquisition by channel and tactic, ensuring that campaigns yield proportionate return on investment
• Collaborate with other department leaders to understand business needs and prioritise panel building in areas where there is higher commercial opportunity
• Create, develop and maintain multiple communication channels serving panel communities to improve engagement, and ensure high levels of satisfaction
• Deliver a measurable improvement in panel response rates
• Oversee and develop multichannel panel marketing programs, deploying a broad range of tactics designed to recruit, engage, activate and retain respondents for market research studies
• Innovate and adapt the user journey, ensuring exceptional user experience across all panel touchpoints
• Utilize data analytics to evaluate the user journey, identifying areas for improvement, work with the team to redesign them and finally test these improvements, ensuring they have delivered the anticipated results
• Champion quality in the panel, ensuring that recruitment methodologists are in line with M3 Global Research quality standards

Requirements

• At least 3+ years of professional experience managing market research panels in US markets
• Excellent understanding and knowledge of the market research industry and operations
• Strong leadership skills
• Exceptional written and verbal communication skills
• Self-motivated and driven with a passion for excellence
• Able to make decisions, take ownership and accept accountability
• Strong ability to manage time and work independently
• Analytical and problem-solving abilities
• Bachelor's degree in business, marketing or other relevant field

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Cleveland, OH United States - Department: NAS Recruitment Innovation

Description:

Due to our continued growth, we are looking for an experienced Software Developer to join NAS Recruitment Innovation to work remotely. NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S., we’re consultative experts with more than six decades of experience and proven leadership in technology solutions, media buying and creative services.

As a leading digital recruitment marketing firm, NAS is an important part of the M3 business portfolio. The robust recruitment experience provided by NAS advances M3 offerings in the digital recruitment space for M3 clients. The quality, value and scope of the services NAS provides will enhance the M3 USA’s mission of bringing positive changes to healthcare.

Responsibilities:

• Participate in a variety of projects, including those that utilize web-based technologies and relational databases.
• Participate in the full life cycle of a project, develop user interfaces/applications, conduct testing, and participate in ongoing maintenance.
• Assist in gathering, documenting, and analyzing user needs and design requirements, developing application specifications and determining performance standards.
• Participate in diverse projects that analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Design and develop software systems including appropriate use of error handling, logging, and monitoring.
• Timely and proactively communicate changes to specification or timeline.

Requirements

• Strong experience with ASP.NET MVC
• Strong experience with C#
• Strong experience with JavaScript/jQuery/Ajax
• Strong experience with RESTful API/JSON
• Experience with SQL or other relational database
• Experience with Entity Framework or other ORM
• Experience with Azure DevOps/TFS
• Strong understanding of SOLID principles
• Self-motivated critical thinker who thrives in a small team environment
• Self-starter with the ability to work independently
• Strong problem solver

Desired Skills

• Familiarity with MongoDB or other NoSQL/document store database (Hadoop, Cassandra, CouchDB)
• Familiarity with Elasticsearch or other search engine (Lucene, Solr)
• Knowledge of distributed architecture using RESTful APIs
• Experience with cloud services (preferably Azure)

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Qualitative Project Coordinator to join our Market Research team.

The mission of the Qualitative Project Coordinator will be to assist the Market Research Project Management team with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Provide support to project managers including invoicing, project agreement coordination, setup and testing of surveys, placing confirmation calls/emails/text to respondents, preparing updates for PMs and clients, assisting with project troubleshooting, desk research and a variety of other project support tasks as needed.
• Investigate physician inquiries regarding honoraria issues by cross-checking against the bank account.
• Manage honoraria files for all projects, including uploading internally and initiating payments for domestic honoraria weekly and international honoraria monthly.
• Communicate with panel members to address any questions or concerns as well as confirming telephone and in-person interviews.
• Data entry of phone recruitment screeners.

• Troubleshoot with Project Manager to help resolve issues

Requirements

• Bachelor’s degree or equivalency preferred
• 0-1 years of related experience preferred
• Excellent interpersonal and communication skills – both verbal and written
• Strong skillset with Microsoft Office products
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Cleveland, OH United States - Department: NAS Recruitment Innovation

Description:

Due to our continued growth, we are looking for an experienced Software Engineer Manager to join NAS Recruitment Innovation to work remotely. NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S., we’re consultative experts with more than six decades of experience and proven leadership in technology solutions, media buying and creative services.

As a leading digital recruitment marketing firm, NAS is an important part of the M3 business portfolio. The robust recruitment experience provided by NAS advances M3 offerings in the digital recruitment space for M3 clients. The quality, value and scope of the services NAS provides will enhance the M3 USA’s mission of bringing positive changes to healthcare.

NAS Recruitment Innovation is looking for a full-time software development manager. As a leader of our technology team, you will drive new functionality aligned with our digital product roadmap as well as ensure maximum performance of our core SaaS products and services.

Responsibilities:

• Lead our software team that supports the NAS core SaaS products using agile principles.

• Create processes that sustain the full lifecycle of an agile project from design to deployment.
• Timely and proactively communicate changes to specification or timeline
• Manage projects using web-based technologies and relational databases across multiple platforms.
• Gather, document, and analyze user needs and design requirements, developing application specifications and determine performance standards.
• Participate in diverse projects that analyze user needs and software requirements to determine feasibility of design within time and cost constraints using Agile techniques.
• Participate in Client Advisory Board to collect feedback and act as the primary product manager for NAS software solutions
• Design, develop, and architect software systems including appropriate use of error handling, logging, and monitoring
• Ensure that system performance standards are maintained through excellent system architecture and deployment processes

• Recommend on hiring, termination, promotion, performance, and rewards for direct reports

• Ensure design and code reviews, analysis of code components and code coverage
• Drive for continuous improvement across architecture, engineering and quality

Requirements

• Must have 5+ years as Senior Software Engineer
• Must have 1 + year of people management
• Must have experience developing strategic program plan, roadmaps, and estimations, including forecasting on projects

• Strong experience with ASP.NET MVC
• Strong experience with C#
• Strong experience with JavaScript/jQuery/Ajax
• Strong experience with RESTful API/JSON
• Experience with SQL or other relational database
• Experience with Entity Framework or other ORM
• Experience with Azure DevOps/TFS
• Strong understanding of SOLID principles
• Self-motivated critical thinker who thrives in a small team environment
• Self-starter with the ability to work independently
• Strong problem solver

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to the continued growth of M3GR, we are seeking an Operations Process Manager to join our team.

The mission of the Delivery Manager is to drive efficiencies and process changes within the M3GR Operations team. He or she will provide internal support by creating system efficiencies, hold responsibility for reporting on the team’s key metrics, and overseeing the overall profit margin on market research projects. The candidate would be responsible for ensuring projects are set up for success and run in-field with maximum potential to succeed for both our clients and M3GR. This is an ideal role for someone who understands both Quantitative and Qualitative Healthcare Market Research, and experience in maximizing profit to exceed company goals.

Duties and Responsibilities:

Including, but not limited to the following:

• The candidate will have a core responsibility of driving gross profit and customer satisfaction results for the company:
  • Review and collaborate with Ops Management to approve/deny requests for external vendor usage on a project basis.
  • Responsible for compensation level offerings for US panelists.
  • Liaise with M3’s Business Solutions and Performance team regarding outside vendor options. Ensuring that the Operations team’s feedback is received, evaluated and actioned upon.
  • Candidate will be responsible for helping to develop new reporting capabilities regarding gross profit and outsourcing, for the Operations team, as well as updates to current system reports.
  • Identify and provide oversight for projects in field where specs are not on point and provide guidance to the project team on suggested changes, or re-pricing.
  • Candidate will provide oversight to projects to ensure they field on time, and on spec, helping to drive client satisfaction scores.
  • Work with teams to code low profit projects for review at the end of each month end.
• Candidate to join internal kick-off calls in order to:
  • Confirm project plans are clearly outlined from the onset of the project.
  • Assess starting gross profit and offer suggestions on ways to increase throughout field.
  • Ensure delivery on number of interviews is achieved, or surpassed.
• Candidate will play an important role in driving domestic revenue upwards. Working with Sales, Project Management, Programming, and Panel teams to drive business into the US market.
• Create/implement improvements to the MR System to make sure the team is working as efficiently as possible. The candidate will be responsible for reviewing and/or submitting tickets on behalf of the Operations team:
  • This will require the individual to work closely with both the Engineering and Business Solutions and Performance teams to ensure updates will work globally, cost savings are clear, and serve as a final test before rolling out to the Operations staff.
  • Candidate must be able to assess the ROI on changes requested.
• Responsible for delivering monthly reports on Global Ops KPIs and consulting on US Sales Silo monthly reviews. Candidate will be responsible for flagging key areas of improvement and help with corrective decisions to improve account performance.
• Meet with Directors/ADs monthly to ensure proper tracking and review of GP, working to improve this metric among every Project Management team.
• Identify operations process challenges by analyzing process data and metrics, developing action plans and implementation of process improvements.
• Work with Quantitative and Qualitative Directors/ADs to critically review current processes for effectiveness, quality, and simplification.
• Provide training programs on new processes, monitoring and measuring the benefits of post-process implementation to ensure quality, efficiency, and improvement.

Requirements

• Candidate will have experience with complex market research projects in both quantitative and qualitative methodologies.
• This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services.
• The candidate ideally has experience with reading and reporting on financial data.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must understand, or willing to learn, international market research guidelines to ensure the US Market Research department adheres to them.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills including Excel, PowerPoint, Outlook, Teams and Word, and be a quick learner of new technologies/software.
• The candidate must have well-developed analytical and problem-solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Associate Director of Data Quality to join our Market Research team.

The mission of the AD of Data Quality and User Experience is to expand global panel and survey data quality assurance plans and oversee panelist experience. This individual will hold responsibility for registration validation systems as well as real-time data monitoring procedures and outline corrective actions for data investigations, working with an Analyst to provide ongoing risk scoring solutions and resolution to issues raised. The candidate will perform regular audits on the functionality and panelists interaction with various survey user interface tools, optimizing across departments for an improved panelist experience. This is an ideal role for someone who has a passion for data quality and panelist experience and desires a fast-paced research environment.

Duties include:

• Become a world expert in data quality and keep up to date with evolving technologies and services.
• Develop, maintain and update survey data quality standards across varied survey platforms.
• Coordinate with Analyst the continuously review of data patterns to inform, recommend and provide key resolutions to decision makers, including Clients and Panelists, on their data inquires.
  • Coordinate a cross functional committee of Senior leaders and executive to provide input, expertise and oversight. Provide regular reports to management.
  • Define companywide quality KPIS that are tracked seamlessly, are motivational to the stakeholders and help to detect and identify problems and aid in quick remediation.
  • Working with Analyst, undertake periodic investigations into possible breaches or failures of systems and procedures and present internally and externally (clients and panelists) to the organization.
  • Contribute to M3 terms and conditions and marketing materials to ensure clear communication of process and outcomes of quality measures.

• Centralize current activities and coordinate continuous improvement of our global panel quality assurance plan by identifying critical access points and deploying preventive measures.
  • Maintain and update registration systems to validate healthcare provider, and consumer data through quality-audit methods with a feedback loop to all stakeholders.
  • Establish panel quality monitoring procedures, fault tolerances, and corrective actions.
  • Collaborate with Engineering on products and platforms to assist in validation of global healthcare professionals at the panel, study and platform level.

• Collaborate with Programming real-time data quality measures implemented in Confirmit and Decipher and connected to proprietary internal MR systems.
• Increase fraud detection question bank, including guidelines on how questions are applied by a respondent type, study subject, therapy area, etc. Refresh library at regular intervals.

• Oversee the user experience audit, ensuring the User Interface at survey level is fit for purpose

Requirements

• Familiarity with digital fingerprinting, identity verification and other anti-fraud techniques.
• Familiarity with panelist user experience and survey user interface tools.
• The candidate has a keen eye for data, and experience in reviewing data and providing solutions on recommendations of next steps.
• Knowledge of quality control frameworks in respect to procedures desirable.
• The candidate must have well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues. An inquiring mind that does not rest until it has got to the bottom of an issue.
• The candidate must be a self-motivated individual with exceptional time management, organizational skill and attention to detail on multiple projects simultaneously
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet organizational objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days
• *M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: Shared Services

Description:

The Email Operations and Deliverability Specialist is a remote, individual contributor role. Currently, the role is scoped for up to 20 hours per week, with potential to expand based on demand and fit.

This person will work across business units to identify, gaps and opportunities in all email related functions to create synergies within or across business units and teams. This work focuses on strong email strategy and infrastructure design, continuous process improvement, and close coordination with business function. As M3 USA continues to grow, there will also be opportunities to be involved in post-acquisition management process, to ensure that M3 realizes the planned acquisition synergies in a timely manner. This role will be pivotal to assuring business unit and M3 USA goals are realized with effective, timely, and scalable email methodologies.

The candidate should possess a strong understanding of digital solutions and be able to work in a fast-paced team environment, creatively executing business developments plans, and framing opportunities and solutions that sell appropriate M3 USA digital solutions. The right candidate should have deep email deliverability and operations experience and should possess strong ability to develop or support new sources of revenue and organic growth within existing clients.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Drive customer engagement and retention through lifecycle marketing automations.
• Identify opportunities for email operations program enhancements and audience strategies.
• Develop and execute a testing agenda and process to continuously improve contact engagement.
• Research and implement email trends and seasonality strategies to support sending initiatives.

• Work closely with stakeholders to drive best practices in email design, personalization, campaign segmentation, and responsive messaging.
• Monitor and manage IP and domain reputation to ensure maximum email deliverability.
• Investigate, diagnose, and remediate email deliverability issues, communicating with key stakeholders on progress and resolution.
• Employ ReturnPath and other relevant tools to pull KPIs into weekly and monthly reports, identify bottlenecks and blockers, and plan needed capacity.
• Identify incidents and negative trends and collaborate with appropriate teams to resolve them.

Requirements

• 2+ years of experience across all facets of email marketing, including campaign strategy/development, messaging, customer segmentation, deliverability, A/B and multivariate testing, and marketing automation.

• Deep knowledge of email protocols, standards, regulations, and best practices.
• Exceptional understanding of all aspects of email marketing analytics.
• Proven track record in driving customer engagement and retention through lifecycle marketing automations.
• Ability to evolve operations strategy based on research, data, business direction, and industry trends.

• Strong relationship builder across strategic, technical, and creative teams.
• Strong written and verbal communication skills. Capable of communicating effectively in both technical and non-technical conversations.

Apply Now

Location: Fort Washington, PA United States - Department: Shared Services

Description:

M3 is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. We are a global and diversified technology company focused on empowering healthcare professionals, and through our award-winning website, MDLinx.com, we provide them with the clinical education, training, research, and career opportunities they need to succeed. M3’s mission is to reduce healthcare costs while creating efficiencies and improving the quality of healthcare worldwide.

Founded nearly 20 years ago, M3 operates in over 10 countries and has grown to more than 4,000 employees globally. Through organic growth and acquisitions, M3 revenues in the US have doubled to over $100M since 2014, and worldwide revenues have quadrupled to over $1B since 2012. Due to this rapid growth, we are expanding our information technology department and are seeking an experienced IT Support Specialist to join our team in the Philadelphia area. You will be able to work from home for this position with several days of attendance in our Ft Washington office.

M3 provides a professional and collaborative environment that fosters and encourages personal achievement, growth, and opportunity. If you are a dedicated, driven, and high-energy IT professional looking to take the next step in your career, we want to hear from you!

Summary:

The IT Support Specialist provides IT software, hardware, and network support for all M3 employees by diagnosing user issues and guiding them through step-by step solutions.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Clearly communicate technical solutions in a user-friendly, professional manner

• Provide one-on-one end-user training as needed

• Manage the support queue for the help desk

• Properly assign and route tickets to other departments queue’s, providing detailed documentation when escalating or routing tickets

• Escalate more complex technical issues as needed

• Troubleshoot network printer problems

• Troubleshoot end user hardware and software

• Conduct hardware and software inventory database maintenance and upkeep.
• Perform related work as required

Other Duties and Responsibilities:

• Strong customer service skills; answering client and employee calls; prompt return and follow up to all interactions; prompt response to requests for information
• Monitor incoming Support Center queue
• Multitask and organize large amounts of documentation and emails
• Effective communication with customers and teammates
• Thorough documentation of each user issue within the ticketing system

Requirements

• Associate's degree and A+ Certification preferred
• 3+ years of technical support experience required
• Advanced knowledge of Windows OS
  
• Strong remote support skills and familiarity resolving user issues using a ticketing system (we use JIRA)
• Desktop support experience with MS Office, A/V clients, Browsers, Adobe, Office 365 Email
• Strong experience with file sharing and access permissions.
• Level 1 Network Support experience and an understanding of DNS, DHCP and commands/utilities such as ping, tracert, nslookup, robocopy, cell phone email apps, Active Sync for Droid, iPhone, set up and troubleshooting
• Hardware break fix experience and an understanding of VPN clients and site-to-site VPN’s.
• Familiarity with Active Directory--account and group creation and editing GPO Settings.
• Mac experience is a plus
• Requires strong organization, written and verbal communication skills
• Must have the ability to work independently and function as a successful and participating team member
• Must be detail oriented and able to work on multiple tasks at one time
• Ability to learn and adapt to new technology and critical thinking and logical problem resolution is key
• This position requires a rotating on-call component for 24/7 availability.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

Survey Programmer - Quantitative wanted by healthcare company to work remotely to design high complexity surveys utilizing the Confirmit/Decipher platform; customize and validate survey responses using JavaScript, HTML5, jQuery, CSS & Html; convert visuals (using editing tools like Irfanview, GIMP, Flash etc); design effective quota structure in par with the project requirements; provide custom-project specific data outputs as required by client using Excel, SPSS or other data manipulation software; develop, test and implement innovative approaches an functions for projects; build internal programming and prepare online survey for deployment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or closely related field
• 5 years of experience in the job offered or as a Survey Developer working with ConfimIT/Decipher Data Collection Platforms.
• Experience must include research experience working on Pharmaceutical surveys
• Javasript, HTML, JQuery, CSS, HTML5, Irfanview, GIMP and different data formats (SSPS, SAS, Quantum, Excel).
• Work remotely at various unanticipated locations throughout the US.
• 10% domestic travel required.

Mail all resumes to: M3 USA, Marina Lamitina, VP of HR, 501 Office Center Drive, Suite 410, Fort Washington, PA 19034.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle German respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment

• Ensure that recruitment tasks assigned for German projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for Germany are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Germany
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Germany.

Support work

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when German language skills are required
• Translate panel marketing materials from English to German when necessary
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

• Fluent German and good English speaking - absolute must!
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: Gothenburg, Västra Götaland County Sweden - Department: QQFS

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research and QQFS:

M3 Global Research and QQFS, part of M3 Inc., provide comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, QQFS has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, QQFS creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Overview of the Role:

We are looking for a Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

For this role, though remote working is currently allowed, you must work office hours for Central European Time.

Work description:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Netherlands, Belgium, Switzerland and Austria are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Netherlands, Belgium, Switzerland and Austria
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Netherlands, Belgium, Switzerland and Austria
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

What we offer:

• A Project Assistant role in the Alpine team.
• An international work environment – colleagues from 15 different countries
• Training will be provided when the employment starts.
• Office hours: 08:30-17:00 CET / 08:00 – 16:30 UK time
• We offer 12 months contracts with possibility to move to permanent afterwards.
• Quarterly performance bonus after successfully passing a 6-month probation period.
• Newly refurbished offices with good transport links to the city center.

A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2017 - Most Innovative Growth Companies in the World list.

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

• Native fluency in at least two of the following languages: German, French, and/or Dutch
• Fluent in English
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
• This can be a fast-paced role, but it is also challenging and rewarding

Benefits

Benefits are generous and will vary by location, but will include:

-Bonus scheme

-25 days holiday plus public holidays

-Pension scheme

-Regular staff social events

• We will place great importance to your personal suitability. Welcome with your application no later than January 10th, 2021. This position might be filled before the deadline, we therefore encourage you to apply already today.
• Please submit your application through this jobboard by following the instructions on this page.

Apply Now

Location: Bengaluru, KA India - Department: m360 Research

Description:

The Senior Confirmit Programmer is responsible for programming market research studies of varying complexity against client materials. Their goal is to meet and exceed clients’ expectations in terms of integrity of collected data, adherence to agreed timeline and budget. Programming is done on ConfirmIT’s Professional Authoring platform. The role is also focused on the development and implementation of “out of the box” solutions and they will be a contributor to overall department efficiency by adhering to current best practices as well as consulting on new best practices and processes. Our survey programmers work together closely as a team.

About m360 Research: m360 Research is a full service market research agency specialising in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Responsibilities of the Role

• Maintain full responsibility for online survey development and related tasks:
  • Thorough review of client materials and preparation of queries in a timely manner.
  • End-to-end high-quality programming on the ConfirmIT Professional Authoring platform.
  • Ability to program online survey components such as custom set-ups using jQuery / HTML / CSS, implementing Conjoints, Max-diff, algorithmic designs, segmentation / typing tools, and image highlighters.
  • Formulate recommendations to ensure efficient programming and optimal data layout.
  • Identification and implementation of innovative programming techniques and non-standard solutions to address programming challenges.
  • Survey preparation for fielding, data templates and field progress creations.
  • Respond to queries from the data validation team in a timely manner.

• Utilise their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.
• Expected to assist in training and mentoring junior team members.

Location: India, currently remote. Preference given to candidates in Bangalore.

Requirements

Essential:

• Minimum five years hands-on programming experience using ConfirmIT Professional Authoring
• Bachelor’s degree in Science (IT), B. Tech (IT), M. SC (IT), Master’s in Computer Applications (MCA) or equivalent
• Exceptional ability to multitask and balance multiple projects and priorities
• Strong problem-solving skills, including an ability to ‘think outside the box’

Desirable:

• Knowledge of Decipher
• Market research experience (preferably with healthcare surveys)

Personal Qualities:

• Organised, self-motivated and self-directed
• Ingenuity, with a willingness and enthusiasm for learning new techniques
• Excellent interpersonal communication skills

Benefits

• Competitive salary
• Fixed CTC + variable (annual pay)
• Medical insurance (with the option to add family members)
• COVID insurance
• Accidental insurance
• Telephonic reimbursement and LTA (level 1-4)
• Work from home welcome bonus
• Travel allowance

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

M3 Global Research is looking for a Senior Node.js Developer to join our cutting edge engineering team, who can thrive in a fast-paced environment developing complex applications. Our ideal candidate would demonstrate an understanding of software development concepts and development lifecycles using Agile methodologies, object-oriented design, and accepted design patterns and practices. You'll be responsible for assisting with design, coding, improving application performance, collaborating with other developers, and assisting with testing.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Technical Project Manager to join our Global Research division.

Responsibilities of the Role

• Participate on global enterprise projects using web-based technologies and relational databases across multiple platforms.
• Participate in the full life cycle of an agile project, design and develop user interfaces/applications, and conduct testing.
• Gather, document, and analyze user needs and design requirements, developing application specifications and determine performance standards.
• Participate in diverse projects that analyze user needs and software requirements to determine feasibility of design within time and cost constraints using Agile techniques.
• Design and develop software systems including appropriate use of error handling, logging, and monitoring
• Timely and proactively communicate changes to specification or timeline
• Participate in code reviews and mentor junior engineers

Requirements

• 5+ years of web/software development experience with complex modern applications
• Strong knowledge working with Node.js
• Ability to implement rich functionality with thorough knowledge of JavaScript (jQuery/ES6+) and TypeScript
• OOP and SOLID principles
• Test Driven Development
• Relational Databases (PostgreSQL, Oracle)
• Experience designing and building microservices and RESTful APIs
• Familiarity with containers is a bonus (Kubernetes)
• Version-control systems (Git)
• Strong communication and organizational skills
• Experience mentoring developers is also a bonus

Benefits

A career opportunity with M3GR offers competitive wages, and benefits such as:

• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

M3 Global Research is looking for a PostgreSQL DBA to join our cutting edge engineering team, who can thrive in a fast-paced environment developing complex applications. The PostgreSQL DBA should have experience in cloud hosted environment managing backup recovery, replication, high availability, designing and managing schema, monitoring diagnosing and optimizing database performance. Using your experience, you will develop and maintain technical standards, procedures, and documentation. You will also maintain highly available system supporting PostgreSQL database in multi-region and container environments. This person will work with business owners, engineers and other groups to design strong reliable solutions.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Database Administrator to join our Global Research division.

Responsibilities of the Role

• Work alongside our cloud infrastructure team to plan, administer, maintain and secure PostgreSQL databases in an AWS environment.
• Define standard practices and procedures for operational support, writing and updating documentation.
• Ensure systems are running at the highest possible performance level as well as analyzing and tuning queries.
• Analyze database changes requested by the Agile development teams for impacts to database designs, naming standards, design standards, data conversions, and documentation.
• Desire to learn about the data and it’s use to make recommendations for improvements in how it is stored and processed.
• Build and maintain highly available systems to ensure maximum up time. This includes Postgres databases in containers.
• Work in unity with our Business Intelligence (BI) team to design, build and maintain Data Warehouse for BI and analytics.
• Manage system security and protect PII data.

Requirements

• 5+ years of PostgreSQL DBA commercial experience.
• Hands-on experience and in-depth knowledge of AWS database offerings (e.g. RDS, Aurora, and Dynamo).
• Technical expertise regarding data models, database design and development.
• Demonstrated experience in data modeling tools.
• Experience with Data Warehousing and utilizing ETL tools such as AWS Glue.
• Experience working with PostgreSQL database in containers.
• Knowledge of Oracle a plus.
• A Bachelor’s Degree.

Benefits

A career opportunity with M3GR offers competitive wages, and benefits such as:

• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

As an Associate Director, Operations (EU Ops) with M3 Global Research you will be successfully running a dedicated PM Team within our global business.

Responsibilities will include;-

• Ensuring successful day-to-day running of your Team
  • Proactively manage stakeholder expectations with Sales/Management/Clients
  • Foreseeing operational challenges and providing effective communications to the Ops Director
  • Provide second line support to project managers
• Management of projects and project managers
  • Line manage direct reports
  • Monitor overall team KPIs and maintain workload distribution equality
  • Hold annual reviews and provide development plans
  • Provide first line support to direct reports
  • Identify and action training plans

Ensuring Project Success

• Ensure quantitative projects are delivered to budget, timelines, and client satisfaction within your team
  • Support team on project plans and monitor implementation
  • Provide action plan and suggestions promote a positive attitude
  • Coordinate with relevant stakeholders on project basis to ensure smooth teamwork
• Step in on projects, as and when required
• Turn around “off track” projects into “on track” projects

Ensuring Structural and Procedural Integrity

• Ensure your team is following established processes including but not limited to
  • In dealing with other departments
  • Following industry guidelines
  • Accuracy in admin, in particular accuracy on billing and it’s timeliness
• In case of non-compliance arrange for corrective action
• Arrange for appropriate training of team members
• Ensure collaboration with the other team heads

Proactivity and Improvement

• Ensure quantitative team can offer best services to clients
  • Suggest and put forward ideas on procedural and structural improvements to Head of Quant and VP of Operations

Meeting Departmental Targets

• Ensure your PM team meets the following KPIs both on an individual basis as well as on a team basis
  • Revenue
  • Profit
  • CSAT scores

Relationships with internal and external stakeholders – lead by example

• Build, improve and further relationships with other departments [programming / sales / procurement / fieldwork], quant teams in other divisions [US and SWE] and external stakeholders [partners]
• Lead by example and show a positive can-do attitude
• Work together through challenges to collaboratively find solutions to make projects a success
• Training of Project Managers
• Arrange and coordinate training sessions, ensuring completion and knowledge retained

Requirements

PROFESSIONAL SKILLS, ATTITUDES & APPROACH

Excellent Client Service:

The Associate Director (EU Ops) should have sufficient knowledge of the Client’s business to understand the operational imperatives necessary to achieve excellent Client Satisfaction. They should have the knowledge and experience to foresee and forestall potential problems in any projects and be comfortable having any ‘difficult’ discussions with the Client/the Business Development Director when any projects are ‘off track’ and provide solutions to get projects back ‘on track’.

Process:

This role is the pivotal one in ensuring timely and successful completion of all projects which pass through M3. The quest would be to effectively manage the client’s expectation of the work, with the aim to exceed this where possible. As part of managing the Project Managers, The Associate Director (EU Ops), should monitor all projects during delivery and on completion, providing accurate updates and ensuring that information is available when required by the Head of Quant, Executive VP of Sales or other departments. They should develop a cross-departmental team spirit and understanding of the Client context of all projects under their management.

Team Management

He/She will be expected to manage and mentor a team of Project Managers. Run and manage their appraisals, set growth objectives and monitor each individual’s progress. They should have the experience to train and mentor Project Managers and have the judgment and foresight to know when they should seek guidance from Head of Quant (if they have any concerns about a particular individual) as well as provide praise and recognition of team members together with any pay rise proposals.

Inspiring Relationships with Partners:

When M3 works alongside other partners, vendors or contractors , it is expected that The Associate Director (EU Ops) is able to demonstrate a total understanding of their role such that it inspires total confidence and respect.

Creative Thinking/Feasibility

The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of M3’s offering.

Quality First/Initiative

This individual is expected to demonstrate enthusiasm and pride in constantly improving the quality of every project that M3 delivers. Serving as an internal auditor to monitor and keep track and ensure compliance with M3’s ISO quality management system.

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The Global Panel Director's primary function is to lead and drive the worldwide panel growth strategy, improving the performance, quality and responsiveness of the healthcare professional and patient panels. The Global Panel Director is responsible for ensuring that plans to drive the recruitment of new panel members, and engagement of existing panellists, are designed, tested and delivered, maximising the effectiveness of the recruitment campaigns, optimising their return on investment across the different M3 divisions and supporting the corporate strategic initiatives to increase M3’s profitability and growth.

Duties and Responsibilities

Team management responsibilities

• Lead the global panel team, with responsibility for the management, development and appraisal of team members, including line management of local panel team leaders
• Encourage a team culture of continuous improvement across all initiatives, ensuring results are measured and analysed, and recommendations are actionable
• Work with the engineering team to utilise technology and drive innovation across panel-related tools and systems, creating efficiencies and improving panel team performance
• Ensure that the agreed global panel team KPIs are achieved

Panel Growth

• Overall responsibility for the design and deployment of strategies to grow and maintain the M3 Global Research panel
• Build and optimise a digital recruitment strategy to grow the membership of healthcare professionals and patients. This should include a mix of suitable affiliate partners, innovative referral campaigns, social media activities and display advertising
• Identify opportunities and lead initiatives to develop and expand the M3 Global Research panel’s reach, in line with evolving business needs
• Control the panel growth budget and measure engagement and acquisition by channel and tactic, ensuring that campaigns yield proportionate return on investment
• Collaborate with other department leaders to understand business needs and prioritise panel building in areas where there is higher commercial opportunity

Panel engagement

• Create, develop and maintain multiple communication channels serving panel communities to improve engagement, and ensure high levels of satisfaction
• Deliver a measurable improvement in panel response rates
• Oversee and develop multichannel panel marketing programs, deploying a broad range of tactics designed to recruit, engage, activate and retain respondents for market research studies
• Innovate and adapt the user journey, ensuring exceptional user experience across all panel touchpoints
• Utilise data analytics to evaluate the user journey, identifying areas for improvement, work with the team to redesign them and finally test these improvements, ensuring they have delivered the anticipated results
• Implement a best in class rewards and incentives program designed to improve panel engagement
• Oversee customer support service operations, ensuring high quality interactions and rapid responses

Panel quality

• Champion quality in the panel, ensuring that processes for verification and validation of panellists are appropriate, rigorous, and best in class
• Balance the needs for measures designed to protect panel quality with the need for frictionless signup and survey participation

Requirements

Experience, skills and qualifications

• At least 5+ years of professional experience managing market research panels in US and European markets
• Excellent understanding and knowledge of the market research industry and operations
• Strong leadership skills
• Exceptional written and verbal communication skills
• Self-motivated and driven with a passion for excellence
• Able to make decisions, take ownership and accept accountability
• Strong ability to manage time and work independently
• Analytical and problem-solving abilities
• Bachelor's and Master’s degree in business, marketing or other relevant field

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: Bengaluru, KA India - Department: m360 Research

Description:

Sampling Coordinator works within the sampling team which plays a major role in any primary market research project, having great sampling practices and helping the organization achieve its revenue as well as strategic goals.

The Sampling Coordinator is responsible for sampling on quantitative projects and assisting the Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Sampling Coordinator leases with the vendors and freelancers, and the panel recruitment team to deliver the project, being fully responsible for the sampling aspect of the allocated projects.

Each member of this team should have great attention to details, extreme diligence in day-to-day work, dedication to company & personal goals and passion for success.

About m360 Research: m360 Research is a full service market research agency specialising in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Responsibilities of the Role

• Manage and control of sampling for the allocated projects
• Build a sampling plan for the projects allocated
• Liaise with other teams to maximize internal sample resources via phone recruitment, segmented emails and other custom recruitment solutions
• Manage and control of the partners on quantitative projects, ensuring that M3 achieves and exceeds client’s expectations
• Ensure projects are completed in line with timelines stipulated by the client
• Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects
• Alert the Project Manager of a project when a sample strategy is failing or getting off track and work together to find alternative solutions
• Pro-actively seek alternative sample strategies and think about response rate and costs on each project
• Track, monitor and report on sampling performance and costs at a project level

Location: India, currently remote. Preference given to candidates in Bangalore.

Requirements

• Minimum 2+ years of experience with market research projects which could include intricate sampling
• Proficient at Excel
• Fluent in English
• Enjoy working with and comfortable with large amounts of data
• Hands on experience in sampling management of global online studies
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Independently motivated and inspired by working in a dynamic environment
• Comfortable with change, ability to derive opportunity from uncertainty
• Analytical and strategic thinker
• Ensure 100% accuracy and display excellent attention to detail
• Organizational skills as the role involves working on a variety of projects to generate effective results
• Excellent interpersonal skills
• Experience in managing healthcare primary research projects is a plus
• Should be able to prioritize task and work independently to solve problems creatively
• Education – Graduate or above
• Willing to work in US/UK shift

Benefits

• Competitive salary
• Fixed CTC + variable (annual pay)
• Medical insurance (with the option to add family members)
• COVID insurance
• Accidental insurance
• Telephonic reimbursement and LTA (level 1-4)
• Work from home welcome bonus
• Travel allowance

Apply Now

Location: Bengaluru, KA India - Department: m360 Research

Description:

Project Coordinator works within Quantitative Projects.

The mission of the Quantitative Project Coordinator is to support the Market Research Project Managers with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.

The Project Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for assisting with field management, coordinating with respondents, vendors, and clients.

About m360 Research: m360 Research is a full service market research agency specialising in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Responsibilities of the Role

• Provide support to project managers including, but not limited to:
  • Build, update and track customized fielding plans for all projects assigned.
  • Proactively seek alternative sample strategies when internal panel sample is not sufficient to reach the total sample size required.
  • Setup and testing of surveys
  • Preparing updates for PMs and clients
  • Assisting with project troubleshooting
  • Desk research
• Respondent outreach, including confirmation calls, and emails to participants in market research surveys or web-assisted telephone interviews.
• Hosting market research interviews for our clients, and ensuring interviews are conducted on time and as planned.
• Assist with project administrative tasks, which may require the ordering and organizing of study materials, and coordination with mail vendors.
• While this position will primarily be working on Quantitative research project, there may be occasional data entry/updating for Qualitative projects, as well as other administrative tasks that are required.

Location: India, currently remote. Preference given to candidates in Bangalore.

Requirements

• Minimum 2-3 yrs hands-on experience in Primary Market Research involving global online data collection projects
• Hands on experience in managing client, both verbally and over emails
• Excellent interpersonal skills

Benefits

• Competitive salary
• Fixed CTC + variable (annual pay)
• Medical insurance (with the option to add family members)
• COVID insurance
• Accidental insurance
• Telephonic reimbursement and LTA (level 1-4)
• Work from home welcome bonus
• Travel allowance

Apply Now

Location: Gothenburg, Västra Götaland County Sweden - Department: QQFS

Description:

Overview of the Role:

We are looking for a Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

For this role, though remote working is currently allowed, you must work office hours for Central European Time.

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research and QQFS:

M3 Global Research and QQFS, part of M3 Inc., provide comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, QQFS has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, QQFS creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Work description:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Netherlands, Belgium, Switzerland and Austria are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in the Nordics and Benelux, based on languages skills
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives in the Nordics and Benelux, based on languages skills
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

What we offer:

• A Project Assistant role in the Nordics team.
• An international work environment – colleagues from 15 different countries
• Training will be provided when the employment starts
• Office hours: 08:30-17:00 CET / 08:00 – 16:30 UK time
• We offer 12 months contracts
• Quarterly performance bonus after successfully passing a 6-month probation period
• Newly refurbished offices with good transport links to the city center

A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2019 - Most Innovative Growth Companies in the World list.

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

• Fluent in English and Danish
• Langiage skills in Norwegian and/or Dutch and/or Finnish a bonus.
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
• This can be a fast-paced role, but it is also challenging and rewarding

Benefits

Benefits are generous and will vary by location, but will include:

- Bonus scheme

- 25 days holiday plus public holidays

- Pension scheme

- Regular staff social events

• We will place great importance to your personal suitability. Welcome with your application no later than March 10th, 2021. This position might be filled before the deadline, we therefore encourage you to apply already today.
• Please submit your application through this job board by following the instructions on this page.

Apply Now

Location: Abingdon, Oxfordshire United Kingdom - Department: M3 EU Ltd

Description:

Our mission at M3 EU is to use technology to help people live longer, healthier lives and reduce costs in healthcare.

M3 EU delivers value and improves patient outcomes by creating connections between industry organisations and healthcare professionals, providing services that allow clients to reach key customers in an engaging and effective way.

As an M3 EU Product Manager (B2B) you will be responsible for delighting our clients by developing innovative, market-leading digital products in healthcare.

This is a critical role in the Product Management function and instrumental in delivering M3 EU’s strategy and providing value to clients by bringing them closer to healthcare professionals.

You will represent the needs of the pharmaceutical industry and evangelise for your products both internally and externally, as well as being a great influencer and team player.

As part of your role, you will work closely with commercial and operational teams to gather and distil relevant customer insights to create compelling propositions that meet the needs of clients and support our commercial objectives, as well as and delivering on our short- and long-term business strategy.

You will be accountable for your product throughout the product lifecycle; from the discovery phase of ideation and inception to planning and execution of delivery and beyond.

In this role you will work closely with the Senior Product Manager to help define and drive the product vision, strategy and roadmap. You will bring your vision to life by gathering and translating requirements that can be implemented by the development team to meet the needs of our clients.

You will collaborate with other Product Managers to prioritise new products and features ensuring you validate their success and ROI, changing direction and priority as required. You will always keep all key stakeholders appraised of the status and success and making sure the product always supports the company’s overall strategy and goals.

This is an interesting and varied role with an opportunity to put your stamp on the future direction of M3 EU’s commercial products and services.

Requirements

Main Duties and Responsibilities

• Lead new product development projects and support continuous improvement
• Contribute towards the overall product vision and strategy for M3 EU
• Gather, analyse and use data to define product specifications and support business strategy and ROI
• Initiate and foster strong relationships with stakeholders within the organisation
• Validate that new features and product improvements meet the needs of the clients and stakeholders
• Understand our clients, the market and competitive and compliance landscapes
• Write concise requirements/ user stories with acceptance criteria that convey the vision of what needs to be built
• Prioritise the product backlog based on the overall defined strategy and business objectives
• Ensure the Development Team understand the product backlog to the level needed
• Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the Development Team will work on next
• Oversee the development of the product and support the sprints as required
• Demo, communicate and evangelise the new product features both internally and externally
• Produce timely and accurate reporting and documentation as required

Ideal Candidate

• Strong commercial acumen with proven experience of bringing highly profitable products to market
• Is passionate about improving the lives of users and is empathetic to user needs
• Proven track record of discovering, defining and implementing product features
• Strong background in a Product Management role, preferably with experience in both B2B and B2C environments (Saas)
• Excellent stakeholder management skills including oral communication, presentation and networking
• Willing to challenge and ask questions, specifically, why?’
• Data-driven and in possession of critical thinking skills to continuously improve approaches to achieve business goals as quickly as possible
• In-depth understanding of both Waterfall and Agile software development lifecycles in a commercial/production environment
• Experience in medical media/ communications and an understanding of the Pharma industry/the needs of doctors would be desirable

Person Specification

• Proactive and a self-starter
• Inquisitive, curious and has a thirst for learning
• Ability to build relationships with clients and get to the heart of their business problems
• Able to inspire and lead through enthusiasm and passion for product
• Motivated to meet challenges head on and proactively pursues continuous improvement
• Strong analytical skills and ability to quickly understand new business opportunities
• Strong organisation skills, ability to balance multiple priorities and to provide clear status updates
• High attention to detail and high quality standards whilst being pragmatic and delivering at pace
• Personality to work in a dynamic environment

• Team player

Benefits

25 Days Annual Leave

Group Personal Pension Plan

Private Medical Insurance

Cycle Purchase Scheme

Active Social Committee

Apply Now

Location: Netherlands - Department: QQFS

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research and QQFS:

M3 Global Research and QQFS, part of M3 Inc., provide comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, QQFS has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, QQFS creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Overview of the Role:

We are looking for a Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

This role can be based from home in any EU country. Though remote working is currently allowed, you must work office hours for Central European Time.

Work description:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Netherlands, Belgium, Switzerland and Austria are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Netherlands, Belgium, Switzerland and Austria
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Netherlands, Belgium, Switzerland and Austria
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

What we offer:

• A Project Assistant role in the Alpine team.
• An international work environment – colleagues from 15 different countries
• Training will be provided when the employment starts.
• Office hours: 08:30-17:00 CET / 08:00 – 16:30 UK time
• We offer 12 months contracts with possibility to move to permanent afterwards.
• Quarterly performance bonus after successfully passing a 6-month probation period.
• Newly refurbished offices with good transport links to the city center.

A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2017 - Most Innovative Growth Companies in the World list.

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

• Native Fluency in English and Dutch
• German or French language skills would be a bonus
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
• This can be a fast-paced role, but it is also challenging and rewarding

Benefits

Benefits are generous and will vary by location, but will include:

-Bonus scheme

-25 days holiday plus public holidays

-Pension scheme

-Regular staff social events

• We will place great importance to your personal suitability.
• Please submit your application through this jobboard by following the instructions on this page.

Apply Now

Location: Denmark - Department: QQFS

Description:

Overview of the Role:

We are looking for a Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

For this role, though remote working is currently allowed, you must work office hours for Central European Time.

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research and QQFS:

M3 Global Research and QQFS, part of M3 Inc., provide comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, QQFS has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, QQFS creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Work description:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Netherlands, Belgium, Switzerland and Austria are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in the Nordics and Benelux, based on languages skills
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives in the Nordics and Benelux, based on languages skills
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

What we offer:

• A Project Assistant role in the Nordics team.
• An international work environment – colleagues from 15 different countries
• Training will be provided when the employment starts
• Office hours: 08:30-17:00 CET / 08:00 – 16:30 UK time
• We offer 12 months contracts
• Quarterly performance bonus after successfully passing a 6-month probation period
• Newly refurbished offices with good transport links to the city center

A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2019 - Most Innovative Growth Companies in the World list.

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

• Fluent in English and Danish
• Following languages are a bonus: Norwegian and/or Dutch and/or Finnish
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
• This can be a fast-paced role, but it is also challenging and rewarding

Benefits

Benefits are generous and will vary by location, but will include:

- Bonus scheme

- 25 days holiday plus public holidays

- Pension scheme

- Regular staff social events

• We will place great importance to your personal suitability. Welcome with your application no later than March 10th, 2021. This position might be filled before the deadline, we therefore encourage you to apply already today.
• Please submit your application through this job board by following the instructions on this page.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

As an Operations Associate Director, (EU Qualitative Ops) with M3 Global Research you will be successfully running a dedicated PM Team within our global business.

Responsibilities will include;-

• Ensuring successful day-to-day running of your Team
  • Proactively manage stakeholder expectations with Sales/Management/Clients
  • Foreseeing operational challenges and providing effective communications to the Ops Director
  • Provide second line support to project managers
• Management of projects and project managers
  • Line manage direct reports
  • Monitor overall team KPIs and maintain workload distribution equality
  • Hold annual reviews and provide development plans
  • Provide first line support to direct reports
  • Identify and action training plans

Ensuring Project Success

• Ensure qualitative projects are delivered to budget, timelines, and client satisfaction within your team
  • Support team on project plans and monitor implementation
  • Provide action plan and suggestions promote a positive attitude
  • Coordinate with relevant stakeholders on project basis to ensure smooth teamwork
• Step in on projects, as and when required
• Turn around “off track” projects into “on track” projects

Ensuring Structural and Procedural Integrity

• Ensure your team is following established processes including but not limited to
  • In dealing with other departments
  • Following industry guidelines
  • Accuracy in admin, in particular accuracy on billing and it’s timeliness
• In case of non-compliance arrange for corrective action
• Arrange for appropriate training of team members
• Ensure collaboration with the other team heads

Proactivity and Improvement

• Ensure qualitative team can offer best services to clients
  • Suggest and put forward ideas on procedural and structural improvements to Head of Qual and VP of Operations

Meeting Departmental Targets

• Ensure your PM team meets the following KPIs both on an individual basis as well as on a team basis
  • Revenue
  • Profit
  • CSAT scores

Relationships with internal and external stakeholders – lead by example

• Build, improve and further relationships with other departments [programming / sales / procurement / fieldwork], quant teams in other divisions [US and SWE] and external stakeholders [partners]
• Lead by example and show a positive can-do attitude
• Work together through challenges to collaboratively find solutions to make projects a success
• Training of Project Managers
• Arrange and coordinate training sessions, ensuring completion and knowledge retained

Requirements

PROFESSIONAL SKILLS, ATTITUDES & APPROACH

Excellent Client Service:

The Associate Director (EU Ops) should have sufficient knowledge of the Client’s business to understand the operational imperatives necessary to achieve excellent Client Satisfaction. They should have the knowledge and experience to foresee and forestall potential problems in any projects and be comfortable having any ‘difficult’ discussions with the Client/the Business Development Director when any projects are ‘off track’ and provide solutions to get projects back ‘on track’.

Process:

This role is the pivotal one in ensuring timely and successful completion of all projects which pass through M3. The quest would be to effectively manage the client’s expectation of the work, with the aim to exceed this where possible. As part of managing the Project Managers, The Associate Director (EU Ops), should monitor all projects during delivery and on completion, providing accurate updates and ensuring that information is available when required by the Head of Qual, Executive VP of Sales or other departments. They should develop a cross-departmental team spirit and understanding of the Client context of all projects under their management.

Team Management

He/She will be expected to manage and mentor a team of Project Managers. Run and manage their appraisals, set growth objectives and monitor each individual’s progress. They should have the experience to train and mentor Project Managers and have the judgment and foresight to know when they should seek guidance from Head of Qual (if they have any concerns about a particular individual) as well as provide praise and recognition of team members together with any pay rise proposals.

Inspiring Relationships with Partners:

When M3 works alongside other partners, vendors or contractors , it is expected that The Associate Director (EU Ops) is able to demonstrate a total understanding of their role such that it inspires total confidence and respect.

Creative Thinking/Feasibility

The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of M3’s offering.

Quality First/Initiative

This individual is expected to demonstrate enthusiasm and pride in constantly improving the quality of every project that M3 delivers. Serving as an internal auditor to monitor and keep track and ensure compliance with M3’s ISO quality management system.

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: QQFS

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research and QQFS:

M3 Global Research and QQFS, part of M3 Inc., provide comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, QQFS has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, QQFS creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Overview of the Role:

We are looking for a Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

This role can be based from home in any EU country. Though remote working is currently allowed, you must work office hours for Central European Time.

Work description:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Netherlands, Belgium, Switzerland and Austria are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Netherlands, Belgium, Switzerland and Austria
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Netherlands, Belgium, Switzerland and Austria
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

What we offer:

• A Project Assistant role in the Alpine team.
• An international work environment – colleagues from 15 different countries
• Training will be provided when the employment starts.
• Office hours: 08:30-17:00 CET / 08:00 – 16:30 UK time
• We offer 12 months contracts with possibility to move to permanent afterwards.
• Quarterly performance bonus after successfully passing a 6-month probation period.
• Newly refurbished offices with good transport links to the city center.

A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2017 - Most Innovative Growth Companies in the World list.

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

• Native Fluency in English and Dutch
• German or French language skills would be a bonus
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
• This can be a fast-paced role, but it is also challenging and rewarding

Benefits

Benefits are generous and will vary by location, but will include:

-Bonus scheme

-25 days holiday plus public holidays

-Pension scheme

-Regular staff social events

• We will place great importance to your personal suitability.
• Please submit your application through this jobboard by following the instructions on this page.

Apply Now

Location: United Kingdom - Department: QQFS

Description:

Overview of the Role:

We are looking for a Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

For this role, though remote working is currently allowed, you must work office hours for Central European Time.

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research and QQFS:

M3 Global Research and QQFS, part of M3 Inc., provide comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, QQFS has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, QQFS creates and maintains relationships and panels of patients, caregivers, and general consumers.

About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Work description:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Netherlands, Belgium, Switzerland and Austria are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in the Nordics and Benelux, based on languages skills
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives in the Nordics and Benelux, based on languages skills
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

What we offer:

• A Project Assistant role in the Nordics team.
• An international work environment – colleagues from 15 different countries
• Training will be provided when the employment starts
• Office hours: 08:30-17:00 CET / 08:00 – 16:30 UK time
• We offer 12 months contracts
• Quarterly performance bonus after successfully passing a 6-month probation period
• Newly refurbished offices with good transport links to the city center

A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2019 - Most Innovative Growth Companies in the World list.

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

• Fluent in English and Danish
• Following languages are a bonus: Norwegian and/or Dutch and/or Finnish
• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
• This can be a fast-paced role, but it is also challenging and rewarding

Benefits

Benefits are generous and will vary by location, but will include:

- Bonus scheme

- 25 days holiday plus public holidays

- Pension scheme

- Regular staff social events

• We will place great importance to your personal suitability. Welcome with your application no later than March 10th, 2021. This position might be filled before the deadline, we therefore encourage you to apply already today.
• Please submit your application through this job board by following the instructions on this page.

Apply Now

Location: Abingdon, Oxfordshire United Kingdom - Department: M3 EU Ltd

Description:

At M3, we are working to help people live longer, healthier lives and reduce costs in healthcare by using technology. To get there, we need exceptionally talented, bright, and driven people.

Doctors.net.uk is the largest online of community of doctors in the UK with over 240,000 members, more than 55,000 of whom use the service daily. Doctors are at the centre of everything we do, and the mission of the Community team is to engage more doctors (and medical students) with Doctors.net.uk more often. We get there by understanding what doctors need, providing digital resources and content to meet those needs, and communicating the value of all of Doctors.net.uk’s services to members and to potential new members.

To achieve this mission, we are looking for a user-focused, results-driven Member Marketing Executive to support the successful delivery of the member marketing strategy for Doctors.net.uk. Working closely with the wider Community team, the key focus of this role will be to support the creation and delivery of campaigns and tactics to ensure high levels of recruitment, engagement and retention of members, with a particular focus on medical students and social media.

The successful candidate will be a self-starter, comfortable with driving their own tasks from a standing start. It is essential that you have a start-up attitude, with an ability to get things done in a fast-paced environment and a goal-oriented mindset.

Requirements

• Support the Community team’s objective of increasing the use of Doctors.net.uk's content and services by ensuring high recruitment and retention of members (doctors and medical students) - including existing members, inactive members and potential new members
• Create, send and analyse regular scheduled email newsletters
• Support the team in the creation, delivery and evaluation of marketing campaigns. Understand and support members directly by responding to and resolving member queries, both via social media and Doctors.net.uk’s customer service platform
• Work with wider team to develop and deliver a strategy to grow and harness Doctors.net.uk’s social media presence.
• Input into and deliver strategy for the recruitment and retention of medical students and their transition to doctor members.
• Assist with copy for marketing campaigns and social media.
• Manage the creation of design assets for use in marketing campaigns.
• Manage marketing schedule.
• Help to plan conference and event attendance.
• Support the running of member loyalty schemes.
• Input into the ongoing collection of data and insights from users.
  

Essential

• Experience in a digital marketing environment
• An understanding of email marketing software
• Excellent command of written English and attention to detail
• Excellent customer service skills
• A team player with excellent communication skills
• Creative problem solver
• Self-motivated and driven
• A degree or equivalent qualification

Desirable

• Knowledge of the healthcare sector/ marketing to healthcare professionals
• Demonstrable data analysis skills
• Experience representing a brand at events or conferences
• Experience with video editing software
• An understanding of basic SEO principles

Benefits

A career opportunity with M3 (EU) offers competitive wages, and benefits such as:

• 25 days’ annual leave
• Group personal pension scheme
• Private medical insurance
• Group life cover
• Subsidised gym membership
• Cycle purchase scheme

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

Founded 20 years ago, M3 is a leader in the Market and Clinical Research, Healthcare Promotions, and Physician Recruitment sectors and continues to develop new and innovative solutions for the global healthcare community. Through organic growth and acquisitions, M3 now has operations in more than 10 countries and has grown to more than 4,000 employees globally. Due to our continued growth and expansion, M3 is seeking an experienced Corporate Recruiter to join our Global Research division in the United Kingdom.

We are looking for an experienced candidate with full-cycle recruiting experience in fast-paced and growing environments. You should be a skilled in-house recruiter with the ability to source and select candidates, build strong employment branding, and develop talent pipelines using various tactics (social media recruiting, referrals, job boards, etc).

Duties and Responsibilities

• Execute an overall recruiting strategy consistent with best practices to the assigned business units of the company.

• Perform job and task analysis to generate job descriptions and objectives for each position.
• Partner with direct hiring managers to understand and interpret talent needs and requirements, present shortlisted candidates to hiring managers and provide detailed profile summaries.
• Network and source potential passive candidates from various online channels and ATS databases, social media, career and professional platforms, including LinkedIn.
• Coordinate advertising budget and manage recruitment ads to produce qualified pool of candidates.
• Act as the primary point of contact and build influential candidate relationships during the selection process through the offer to onboarding stage.
• Screen resumes and applications in alignment with the job requirements and necessary skills and competencies.
• Interview candidates combining various methods (e.g. structured interviews, technical, numerical, language and logical reasoning assessments, and behavioral questions) to assess if candidates are a match to qualifications, cultural fit and compatibility.
• Counsel the candidate and promote company’s employee offerings, corporate benefits, salary, and corporate environment.
• Provide analytical and well documented recruiting velocity reports and recruiting metrics including number of candidates interviewed and hired, time-to-fill, time-to-hire and source of hire.
• Lead employment branding initiatives and other talent acquisition projects.
• Support HR team and assist HR team with additional recruitment-related responsibilities/projects as needed.
• Maintain a database of candidate records, including active and passive prospects, to build a pipeline of potential candidates for current and future opportunities.
• Partner with recruiting agencies and manage vendor relationships.

Requirements

• At least 5 years of experience as a successful full cycle, in-house corporate recruiter. Healthcare related, pharmaceutical, technology or market research recruiting experience preferred.
• Proven success in sourcing passive candidates from a variety of channels.
• Solid ability to conduct different types of interviews (structured, competency-based, behaviour based, etc.)
• Hands on experience with various selection processes (phone interviewing, reference checks etc.)
• Familiarity with resume databases and Applicant Tracking Systems (ATS). Experience with Workable preferred.
• Excellent communication and interpersonal skills.
• Strong decision-making skills.
• Effective negotiation, influencing and communication skills.
• Integrity and confidentiality.
• Excellent verbal and written communication skill.
• Bachelor’s degree or equivalent work experience preferred.

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The role of the Campaign Marketing Manager is to maximise the impact of marketing and PR assets and enable sales funnel growth. Working in close partnership with both marketing and sales you will be accountable for the strategic development and execution of all key account campaigns including social media channels, with a strategy that amplifies complementary campaigns and further leverages marketing and PR collateral.

Responsibilities of the Role

• You will develop and execute strategies to deliver your KPIs
• Hold responsibility for the analytical reporting of campaigns across all channels, and using that data to inform existing and future activities
• Run monthly marketing reviews to track performance of both campaign productivity, iterating existing campaigns as necessary
• Play the key implementation role in CRM marketing automation and daily execution, setting strategy and creating content
• Design, plan and execute complementary social media campaigns to further amplify marketing collateral

Requirements

• Experience of working in HubSpot / other CRM platforms with the ability to pivot to Hubspot.
• Social media planning experience, especially LinkedIn
• A creative thinker with the capacity to develop engaging campaigns
• Excellent copywriting skills for web and email

• Motivated by an exciting and collaborative team environment
• Able to make decisions, take ownership and accept accountability
• Self-motivated and driven with a passion for excellence

• Self-directed worker with the professionalism and focus to work relatively autonomously, albeit with the support of marketing and sales colleagues
• Previous marketing experience, preferably in a B2B environment
• Excellent verbal and written communicator with an eye for detail

Benefits

• Competitive salary
• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely - all remote currently with flexibility in 2021

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The role of the Digital Marketing Manager is responsible for delivering, and measuring, effective, engaging marketing campaigns, with a strong focus on social media, display advertising, SEO/SEM and email. Working in close partnership with the local panel teams you will be accountable for designing and deploying strategies to recruit new panel members whilst nurturing existing members and preventing panel attrition. This role requires an analytical, strategic thinker who excels in a fast-paced environment, and is able to adjust tactics to deliver required results. Your focus will be on the ownership of panel marketing services, targeting internal and external stakeholders.

Duties and Responsibilities

• Design and deliver marketing campaigns that achieve their objectives and support the team’s goals
• Hold responsibility for the analytical reporting of campaigns across all channels, and use that data to inform existing and future activities
• Implement best practice SEM/SEO approaches including paid advertising and on-page optimisation for all platforms
• Run monthly marketing campaign reviews to track performance of campaign effectiveness, iterating existing campaigns as necessary, and planning future initiatives
• Design, plan and execute complementary social media campaigns to recruit new M3 panellists
• Identify trends and insights, and optimise ROI and performance based on the insights
• Identify critical conversion points and drop off points and optimise user funnels
• Work closely with other members of the marketing team, and other marketing stakeholders to collaborate on campaign strategy and design

How will you do this?

• As a digital marketing expert you’ll be the subject matter expert in a marketing team new to automation and strategic campaigns. You will have the opportunity to make the role your own, designing something powerful from the ground up, with the opportunity to support the delivery of significant revenue growth in 2021.
• Understand the market research industry, the competitive landscape, and industry forces, and where M3’s panel stands out from the crowd.
• Prioritise your workload to make best use of your time to meet deadlines and targets, ensuring these are in line with business and departmental priorities
• Perform flawlessly and professionally in a fast-paced environment, with the flexibility and willingness to change direction or strategy when circumstances demand

Requirements

Experience, skills and qualifications

• Social media planning experience, including with paid advertising, SEO/SEM

• Deep experience of email campaign strategy, automation, and tactics
• A creative thinker with the capacity to design engaging campaigns

• Excellent copywriting skills for web and email

• Motivated by an exciting and collaborative team environment

• Able to make decisions, take ownership and accept accountability

• Self-motivated and driven with a passion for excellence

• Self-directed worker with the professionalism and focus to work relatively autonomously, albeit with the support of marketing colleagues

• Previous marketing experience, preferably in a B2C healthcare environment

• Excellent verbal and written communicator with an eye for detail

• Bachelor's degree in business, marketing, or any other relevant field

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The Community Strategist is responsible for delivering marketing campaigns designed to recruit and engage respondents for market research studies, specifically within German speaking healthcare markets. You will work to execute the panel-facing marketing strategy, focusing on maintaining the quality of the M3 Global Research panel, and build strong relationships with the panel members through timely and professional communication and customer service.

Duties and Responsibilities

• Work closely with the EU Panel Manager to deliver the M3 panel’s strategic marketing goals for the region, and globally
• Execute multichannel marketing campaigns for German speaking markets, designed to recruit new market research respondents, including email, paid advertising, referral programs, and social media
• Contribute to German language content creation and copywriting across all panel member touchpoints including email, blog, social media posts, company website, and print collateral
• Ensure that M3 Global Research branding, editorial, and marketing guidelines are followed across all communications, working closely with the marketing department to ensure consistency in branding and messaging
• Responsible for the ongoing evaluation and analysis of live campaigns, making data-driven recommendations for optimisation
• Ensure deadlines are met, working within agreed timelines for all panel marketing activities
• Manage social media and paid advertising channel initiatives for panel recruitment, ensuring best practices are observed and programs are optimised to maximise ROI
• Provide high quality customer support to panel members, building and maintaining strong professional relationships
• Respond to enquiries in native language, within agreed timelines, and following M3 processes
• Champion, and advocate for, quality in the panel, ensuring that processes for the verification and validation of panelists are executed using appropriate tools and protocols

Requirements

Experience, skills and qualifications

• 3+ years of experience in B2C marketing
• Native German speaker with exceptional written and verbal communication skills, fluency in English, and demonstrable knowledge of English grammar
• Strong Microsoft Office skills, and experience of CRMs, Google Analytics, and social media management platforms. Experience of Adobe Creative Suite preferred, but not required, however, an understanding of graphic design and being able to effectively brief the in-house designer is important
• A strong analytical thinker, with exceptional problem-solving skills, they excel at applying desk research and campaign data to inform their campaigns and approaches to the target market
• Interest in, or previous experience of marketing in the healthcare space is desirable
• The successful candidate will be self-motivated and driven, with a passion for excellence. They take ownership of their deliverables and are accountable for their actions.
• Excellent time management skills, and work independently and proactively to deliver their goals
• Bachelor's degree in business, marketing, or any other relevant field

• Prior experience of building email marketing automation workflows and knowledge of email marketing best practices

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The mission of the Associate Director of EU Panel is to lead and drive the EU panel growth strategy, improving the user experience, performance, quality and responsiveness of the healthcare professional and patient panels. The Associate Director of EU Panel is responsible for developing and executing the strategic marketing goals and initiatives for the EU panel member acquisition and engagement.

Duties and Responsibilities

Team management responsibilitie

• Lead the EU panel team, with responsibility for the management, development and appraisal of team members
• Encourage a team culture of continuous improvement across all initiatives, ensuring results are measured and analysed, and recommendations are actionable
• Ensure that the agreed EU panel team KPIs are achieved

Panel Growth

• Overall responsibility for the design and deployment of strategies to grow and maintain the M3 Global Research EU panel
• Build and optimise a digital recruitment strategy to grow the membership of healthcare professionals and patients. This should include a mix of suitable affiliate partners, innovative referral campaigns, social media activities and display advertising
• Identify opportunities and lead initiatives to develop and expand the M3 Global Research panel’s reach, in line with evolving business needs
• Control the panel growth budget and measure engagement and acquisition by channel and tactic, ensuring that campaigns yield proportionate return on investment
• Collaborate with other department leaders to understand business needs and prioritise panel building in areas where there is higher commercial opportunity

Panel engagement

• Create, develop and maintain multiple communication channels serving panel communities to improve engagement, and ensure high levels of satisfaction
• Deliver a measurable improvement in panel response rates
• Oversee and develop multichannel panel marketing programs, deploying a broad range of tactics designed to recruit, engage, activate and retain respondents for market research studies
• Innovate and adapt the user journey, ensuring exceptional user experience across all panel touchpoints
• Utilise data analytics to evaluate the user journey, identifying areas for improvement, work with the team to redesign them and finally test these improvements, ensuring they have delivered the anticipated results

Panel quality

• Champion quality in the panel, ensuring that recruitment methodologists are in line with M3 Global Research quality standards

Location

UK or Sweden

Requirements

Experience, skills and qualifications

• At least 3+ years of professional experience managing market research panels in EU markets
• Excellent understanding and knowledge of the market research industry and operations

• Strong leadership skills

• Exceptional written and verbal communication skills

• Self-motivated and driven with a passion for excellence

• Able to make decisions, take ownership and accept accountability

• Strong ability to manage time and work independently

• Analytical and problem-solving abilities

• Bachelor's and Master’s degree in business, marketing or other relevant field

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description: The Marketing Manager role is focused on the Panel (B2C) arm of the business, leading and driving the design, delivery, and measurement of effective, engaging marketing campaigns, with a strong focus on reporting and analytics. Working in close partnership with the local panel teams you will be accountable for the strategic direction of marketing activities. A key focus of your role will be to make data-driven recommendations on existing and new campaigns to recruit new panel members whilst nurturing existing members and preventing panel attrition. This role requires an analytical, strategic thinker who excels in a fast-paced environment and is able to adjust tactics to deliver required results.

Duties and Responsibilities

• Report on, and analyse the impact of multichannel marketing campaigns that achieve their objectives and support the team’s goals
  
• Make evidence-based recommendations to improve the user journey and usability across panelist onboarding and the M3GlobalResearch.com website
• Hold responsibility for the analytical reporting of campaigns across all channels, and use that data to inform existing and future activities
• Manage paid advertising channel initiatives for panel recruitment, ensuring best practices are observed and programs are optimised to maximise ROI
• Implement best practice SEM approaches including paid advertising and on-page optimisation for all platforms
• Run weekly stakeholder marketing campaign reviews to track performance of campaign effectiveness, iterating existing campaigns as necessary, and planning future initiatives
• Work closely with other members of the marketing team, and other marketing stakeholders to collaborate on campaign strategy and impact

How will you do this?

• You’ll be the subject matter expert in a marketing team new to automation and strategic campaigns. You will have the opportunity to make the role your own, designing something powerful from the ground up, with the opportunity to support the delivery of significant revenue growth in 2021.
• Understand the market research industry, the competitive landscape, and industry forces, and where M3’s panel stands out from the crowd.
• Prioritise your workload to make best use of your time to meet deadlines and targets, ensuring these are in line with business and departmental priorities
• Perform flawlessly and professionally in a fast-paced environment, with the flexibility and willingness to change direction or strategy when circumstances demand.

Requirements

Experience, skills and qualifications

• 3+ years of experience in B2C marketing, preferably in healthcare
• Social media planning experience, including with paid advertising

• Deep experience of campaign reporting and analytics, confident in using data to inform future strategies

• An analytic, results-oriented thinker with the ability to be flexible in their approaches

• Motivated by an exciting and collaborative team environment

• Able to make decisions, take ownership and accept accountability

• Self-motivated and driven with a passion for excellence

• Self-directed worker with the professionalism and focus to work relatively autonomously, albeit with the support of marketing colleagues

• Excellent verbal and written communicator with an eye for detail

• Bachelor's degree in business, marketing, or any other relevant field

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description: The Community Strategist is responsible for delivering marketing campaigns designed to recruit and engage respondents for market research studies, specifically within French speaking healthcare markets. You will work to execute the panel-facing marketing strategy, focusing on maintaining the quality of the M3 Global Research panel, and build strong relationships with the panel members through timely and professional communication and customer service.

Duties and Responsibilities

• Work closely with the EU Panel Manager to deliver the M3 panel’s strategic marketing goals for the region, and globally
• Execute multichannel marketing campaigns for French speaking markets, designed to recruit new market research respondents, including email, paid advertising, referral programs, and social media
• Contribute to French language content creation and copywriting across all panel member touchpoints including email, blog, social media posts, company website, and print collateral
• Ensure that M3 Global Research branding, editorial, and marketing guidelines are followed across all communications, working closely with the marketing department to ensure consistency in branding and messaging
• Responsible for the ongoing evaluation and analysis of live campaigns, making data-driven recommendations for optimisation
• Ensure deadlines are met, working within agreed timelines for all panel marketing activities
• Manage social media and paid advertising channel initiatives for panel recruitment, ensuring best practices are observed and programs are optimised to maximise ROI
• Provide high quality customer support to panel members, building and maintaining strong professional relationships
• Respond to enquiries in native language, within agreed timelines, and following M3 processes
• Champion, and advocate for, quality in the panel, ensuring that processes for the verification and validation of panelists are executed using appropriate tools and protocols

Requirements

Experience, skills and qualifications

• 3+ years of experience in B2C marketing
• Native French speaker with exceptional written and verbal communication skills, fluency in English, and demonstrable knowledge of English grammar
• Strong Microsoft Office skills, and experience of CRMs, Google Analytics, and social media management platforms. Experience of Adobe Creative Suite preferred, but not required, however, an understanding of graphic design and being able to effectively brief the in-house designer is important
• Prior experience of building email marketing automation workflows and knowledge of email marketing best practices
• A strong analytical thinker, with exceptional problem-solving skills, they excel at applying desk research and campaign data to inform their campaigns and approaches to the target market
• Interest in, or previous experience of marketing in the healthcare space is desirable
• The successful candidate will be self-motivated and driven, with a passion for excellence. They take ownership of their deliverables and are accountable for their actions.
• Excellent time management skills, and work independently and proactively to deliver their goals
• Bachelor's degree in business, marketing, or any other relevant field

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: Abingdon, Oxfordshire United Kingdom - Department: M3 EU Ltd

Description:

We are looking for creative, resourceful and enthusiastic writers to join our team. The Medical Writing team at M3 is responsible for producing a wide variety of content for the doctors.net.uk website, including promotional material, conference highlights, videos, case studies, education modules and more, for a range of clients spanning the pharmaceutical, medical devices, charities and wider healthcare sector.

Please note our offices are based on Milton Park, Oxfordshire.

Deadline for applications is 30/04/2021

Requirements

Main Duties and Responsibilities

• Writing, editing, proofreading and QC check content
• Attending occasional client meetings to plan, scope and discuss campaigns
• Planning campaigns with the wider team
• Working closely with the Design, Client Services and Programme Management
• Potential for travel for international and national medical conferences

Ideal Candidate

• A PhD in life sciences
• Ability to write clear and concise scientifically accurate copy
• Excellent attention to detail
• Happy to work across a wide range of therapy areas
• A keen interest in working in healthcare communications
• Ability to build strong working relationships and surpassing expectations
• Ability to get involved and show initiative
• Successful applicants will already posses the right to work in the UK as we are unable to offer visa sponsorship for this role.

Behaviour

• Able to develop and maintain strong professional relationships
• A clear concise communicator at all levels who develops trust easily both internally and externally to the organisation
• Excellent time management skills
• Willingness to get involved and show initiative to improve and make internal processes more efficient

Communication

• Must be able to communicate clearly and concisely throughout the organisation

Training

• All necessary training will be provided by the senior members of the team

Benefits

25 Days Annual Leave

Group Personal Pension Plan

Private Medical Insurance

Cycle Purchase Scheme

Active Social Committee

Apply Now

Location: Milton Park, Oxfordshire United Kingdom - Department: M3 EU Ltd

Description:

M3 is a global company whose mission is to use technology to improve healthcare, by creating connections across the industry between healthcare professionals and organisations. M3 operates online physician sites in Japan, China, the UK, the US, Europe and South Korea, comprised of more than 2.5 million doctors worldwide.

M3 (EU), the European arm of the organisation, has an exciting opportunity for Programme Manager.

Please note our offices are based on Milton Park, Oxfordshire.

This role is remote working until restictions have been lifted, which then will become office based.

Deadline for applications is 16/04/2021

Why work for M3?

This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality products and superior customer service, we are also committed to going further, as individuals and as an organisation. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

Requirements

Duties and Responsibilities:

The position of Programme Manager has responsibility for managing the day-to-day execution of assigned programmes to ensure project processes are followed, deliverables align with original specifications, and projects are on time, budget and meet key milestones.

• Deliver highly successful global and UK digital campaigns, being the day to day contact to the client and developing excellent relationships
• Create and review project plans and timelines
• Monitor project profitability and cost management
• Maintain a detailed understanding of the financial status of your programmes including revenue and billings status
• Mitigate project delays; offering creative and practical solutions to overcome development issues
• Modify schedules and/or project plans as necessary and regularly update the project team
• Provide weekly report updates to the project team regarding program successes and issues, providing ongoing risk-management communications to management
• Communicate program goals and status to the client and project team as and when is required
• Schedule and facilitate program initiation, planning and review meetings
• Provide monthly campaign reports to clients; spotting trends and providing useful and thoughtful commentary

• Provide strong team representation by providing regular communications to both internal and external stakeholders

• Execute projects with NiH partners/MDLinx/M3 Japan/Vidal
• Maintain a friendly and productive relationship through clear articulation and an effective communication style with internal and external stakeholders

Person Specification

Qualifications & Experience

• Educated to Degree level, or above
• Proven ability of building strong external and internal relationships and surpassing expectations
• Experience of managing accounts and relationships for multiple customers at a European or global level
• Excellent time management and organisational skills, with the ability to efficiently coordinate and work on multiple tasks simultaneously in a highly deadline-driven environment
• Ability and desire to meet deadlines and deliver results with minimum supervision by creatively using existing resources in a productive and/or innovative way, to quickly deal with unforeseen issues, manage conflicting interests between teams and identify compromise and/or solutions to ensure that timelines are consistently met
• Self-motivated, positive attitude, and very high energy with a willingness to accept varied assignments
• Extreme focus on accuracy, attention to detail and consistency of work

• Comfortable with presenting statistical information
• Well organised and able to balance multiple simultaneous projects
• Excellent communication (verbal and written) and team-building skills
• Ability to organise and motivate large cross-functional teams
• Strong project management approach of “responsible and driving” the programs versus passive ‘reporting’ on status

Benefits

• 25 days annual leave
• Subsidised gym membership
• Group Life Cover at 4X salary
• Pension Scheme
• Cycle scheme

Apply Now

Location: Didcot, Oxfordshire United Kingdom - Department: M3 EU Ltd

Description:

An exciting opportunity has arisen for a Junior Designer. You will work within the Design team on a broad range of projects. The role will entail designing a wide variety of campaigns which will be disseminated via our network service.

Support the Design team to deliver successful internal, commercial, and targeted campaigns

Develop your design and technical skills in the following areas:

• Web design
• Coding in HTML/CSS/JavaScript & JQuery

Initially, your role will involve supporting the Design team members by working on a broad range of tasks including:

• Making design amends to projects
• Providing general support
• Building HTML based marketing emails
• Designing PowerPoint presentations

This is not an exhaustive list of duties.

You will be expected to adapt to different tasks based on the development of the role and the evolving.

As your skills develop, you will take on more complex tasks. This role is based around your development in the design field, so we are looking for someone who is eager to learn. We do not expect you to have all the necessary skills from the outset but enthusiasm for learning is essential.

Requirements

Ideally you will be:

• Educated to degree level, or equivalent

• Have a passion for design and a keen interest in digital
• Working knowledge of web design including visual layout, HTML and CSS coding
• Experience in using Adobe Creative Suite (in particular, Photoshop and Dreamweaver)
• Highly organised and motivated
• Excellent attention to detail
• Strong proofreading skills
• Good communication skills
• Excellent time management skills
• An enthusiastic team player with the desire to exceed expectations
• Good problem solver

Please note our offices are based on Milton Park, Oxfordshire.This role is remote working until restictions have been lifted, which then will become office based.

Deadline for applications is 16/04/2021

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The Sampling Coordinator is responsible for sampling on quantitative projects and assisting the Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Sampling Coordinator liaises with the vendors, freelancers and the panel recruitment team to deliver the project, being fully responsible for the sampling aspect of the allocated projects.

Duties and Responsibilities

In this role your duties will Include the following:

• Manage and control of sampling for the allocated projects
• Build a sampling plan for the projects allocated
• Liaise with other teams to maximise internal sample resources via phone recruitment, segmented emails and other custom recruitment solutions
• Manage and control of the partners on quantitative projects, ensuring that M3 achieves and exceeds client’s expectations
• Ensure projects are completed in line with timelines stipulated by the client
• Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects
• Alert the Project Manager of a project when a sample strategy is failing or getting off track and work together to find alternative solutions
• Pro-actively seek alternative sample strategies and think about response rate and costs on each project
• Track, monitor and report on sampling performance and costs at a project level
• Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability
• Other necessary tasks designated by your line manager

Outcomes

• Keep M3 outsourced project recruitment rate under the given KPIs per market
• Achieve monthly revenue and profit targets

Requirements

Experience, skills and qualifications

• Proficient at Excel
• Enjoy working with and comfortable with large amounts of data
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Fluent in English
• Independently motivated and inspired by working in a dynamic environment
• Comfortable with change, ability to derive opportunity from uncertainty
• Analytical and strategic thinker
• Ensure 100% accuracy and display excellent attention to detail
• Organizational skills as the role involves working on a variety of projects to generate effective results

Education

• Bachelor’s degree in sales, marketing, or equivalent number of years’ experience

Minimum Experience

• 2+ years of experience with market research projects which could include intricate sampling

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Experience with email marketing automation and knowledge of email marketing best practices
• Strong Microsoft Office skills
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Ideally with another European language

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

About our company

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Apply Now

Location: Wakefield, England United Kingdom - Department: M3 EU Ltd

Description:

RotaMaster is part of the M3 Group and has been providing rota/HR software to healthcare organisations since 1999.

Rotify is the latest product and is specifically designed to be used in SME shift-based work environments, with a focus on ease of use and simplicity. Customers sign up online for a free trial and have a variety of flexible subscription options. We need someone to help them at every stage of the journey – from sign up to go live – to make sure that they get everything they can from Rotify.

You will be responsible for helping customers discover the value of Rotify as quickly as possible and helping them to sort out any issues that they have by working closely with our development, support, sales and product teams.

What will you be doing as a Customer Success Representative?

• You will support trial customers via e-chat, telephone and email to ensure that they are seeing the key benefits of Rotify
• You will show customers around Rotify and help them get used to the system as quickly as possible
• You will work with our Sales, Implementation and Development teams to make sure everything runs smoothly for new and existing customers
• You will be a Rotify expert, supporting existing customers via e-chat, email and telephone, to ensure that they are delighted with the product, with a focus on retention/renewal
• You will assist the Product Owner/Manager in testing Rotify, helping to refine new features
• Create content to help customers use Rotify, such as help guides and other materials
• Help influence the direction of Rotify by talking to our customers and feeding back to our Product Ownership and development teams

Requirements

• Primarily based at the RotaMaster offices in Wakefield, with occasional working at our Leeds office. There may be very occasional travel to customer sites in the UK (Note; all staff are currently home working during the COVID-19 pandemic)
• Monday-Friday 9.00-5.30 with flexibility
• Working outside normal hours in line with operational requirement
• This role will initially be a 12 month contract to cover maternity leave.

About You

• You will have drive and a passion for customer success
• You will have experience in customer support
• You will be organised, and comfortable managing a number of ongoing priorities

Benefits

Benefits:

• Competitive Salary with Bonus incentives
• 25 days annual leave
• Private Healthcare Plan
• Healthcare Cash Plan
• Employee Benefits Package with discounts at a variety of retailers

Apply Now

Location: Abingdon, Oxfordshire United Kingdom - Department: M3 EU Ltd

Description:

Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

The role of Commercial Campaigns Editor has responsibility for ensuring quality and accuracy across our commercial projects. They will play a key part in the delivery process and the role will sit within the Operations team.

Main Duties and Responsibilities

• Proof and edit copy for key commercial campaigns to detect and correct errors in spelling, punctuation, and syntax
• Review client and internal amends to ensure consistency and accuracy
• Ensure house style is being applied across commercial campaigns
• Review and amend built versions of campaigns for content accuracy, functionality and ease of use
• Conduct regular design checks to ensure consistency across multiple versions of a campaign
• Proof and edit company presentations, sales and client collateral; offering support to the management, sales and client services teams as and when is required
• Support and train internal teams to ensure all are continuously reviewing their own work
• Support the DNUK product and marketing teams as and when is required
• Experience in Veeva beneficial to re-anchor references on occasion

This is not an exhaustive list of duties. The performance of different tasks as necessitated by the changing role within the organisation and the overall business objectives of the organisation is expected.

Requirements

Skills/qualifications required

• Educated to a degree or equivalent level in English or other relevant subject
• Proactive in suggesting alternatives where content requires a lot of amendment
• Keen eye for detail
• Time management skills and comfortable at juggling many projects
• Working within a team, and confident at giving and receiving feedback
• One to two years experience in an editorial role, or similar is desirable
• Knowledge of the ABPI code would be desirable
• Knowledge of EndNote would be desirable

Benefits

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

Project Manager / Quant Project Manager

About our Company

M3, Inc is a global leader in the provision of ground breaking and innovative technological solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. We allow the global medical community to connect to improve patient outcomes and the lives of thousands of people every day.

About our People

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Overview of the role:

About the Role

As a Senior Project Manager you are the key player on the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be ultimately accountable for successful project management and delivery. You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. You will also need to be a good man-manager,

responsible for the training and guidance of the more junior Project Managers. The role requires a high level of problem solving offering solutions to your team, clients and other departments. You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example. You are is responsible for alerting your line manager of any possible concerns on projects.

The role also expects a great level of independent working and leading by example, as well as establishing strong client relationships.

Division/Team: Operations

Reporting to: Deputy Operations Director

Overview of the role:

As a Quant Project Manager you are the key player on the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate.

You will be ultimately accountable for successful project management and delivery. You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. The role requires a high level of problem solving offering solutions to your team, clients and other departments.

You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example. You will need to coordinate with both internal and external teams.

Main Duties and Responsibilities:

• Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with external and internal teams, translations, DP, coding, facilities and recruitment agencies as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.
• Financial Management of Project Budget /costs. You need to make sure that all external vendors are within budget and aim for a set profit target on each individual project.
• Partner Management. You will be responsible to seek and commission eligible partners for your projects – fieldwork partners and translation agencies for example. You need to through diligence work with these partners to make sure they deliver to the M3 Standards for client servicing.
• Responsibility for guiding Project Coordinators set up working with you on projects.
• Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.
• The Project Manager will ensure, through efficient team management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
• Client services. The Project Manager should strive to provide excellent client services on all jobs and to gain high scores on our Client Satisfaction Survey.
• Internal work. The Project Manager should strive to work in compliance with M3’s internal processes and within the MR system.

Requirements

Skills, Attitude & Approach:

Knowledge of the Client’s Business:

Project Managers should have a good knowledge and understanding of their Client’s business. They should be capable of using this knowledge to inform their actions whether that is in discussions with the Client or briefing operations/fieldwork/other suppliers. They should develop and maintain a professional relationship with clients on a daily basis as the focal point of contact and ensure the provision of project management services are of a quality consistent with M3’s standards as judged by the Operations Director.

Client Management:

They should be comfortable working with the client and be able to hold their own when necessary; displaying judgment as to what extent they can commit M3 to deliver the project as briefed. The Project Manager’s experience should allow them to foresee and forestall potential problems in all Client initiated activity. With this experience they should know when to escalate any potential client issues and alert all those involved.

Project Management:

An essential element of project management is the ability to set up both the client’s and internal team’s expectations. The quest should be to effectively manage the client’s expectation of the work, and aim to exceed this where possible. Above all else, experienced Project Managers must have the knowledge and foresight to inform management in good time of any concerns regarding project deliverables. They must agree the project budget with management/business development prior to project start and prepare a sample plan to cover all fieldwork requirements and deliverables. For periods of absence they must ensure project details are handed over, providing access to all necessary information to enable the project to continue successfully during their absence. At the client’s request they should be able to provide a full summary of results, costs, conclusions and implications and seek feedback from the client on project satisfaction. Finally, they should complete final invoice for the client - ensuring this is signed off by the client and their manager.

Meeting/ Conference Call Preparation:

All documentation and updates likely to be required in the meeting/call are the responsibility of the Project Manager to ensure that they are present and to the best standard possible given budgetary and time constraints.

Team Working:

The Project Manager is the central co-ordination role of the team, providing accurate briefing and ensuring that information is available when required by their team leader or other departments. They are positioned to develop the most effective cross-departmental team spirit and understanding of the Client context of all projects – no one should ever work in a

vacuum. It is expected that the Project Manager has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical and/or to act as mentor to the more junior project managers who may not have as much experience in identifying potential issues.

Negotiation Skills:

The candidate will be able to negotiate costs with partners.

Financial Management of Project Costs:

Ensure timely and profitable quoting and subsequent invoicing of all jobs/projects and the efficient management of jobs prior to final invoicing. Define and agree margin on each project in support of overall company target. Ensure achievement of revenue and maintenance of margin during course of project. In so doing, demonstrate an understanding of team/project profitability. Maintain at all times an analysis of all the project costs so you are able to provide accurate information to the Operations Director either during or at the end of each project.

Inspiring Relationships with Partners/Suppliers:

When M3 works alongside other partner companies, it is expected that the Project Manager is able to demonstrate at an administrative and implementation level, a total understanding of their role such that it inspires total confidence and respect.

Quality First:

This individual is expected to demonstrate enthusiasm and pride in constantly improving the quality of production of every project that M3 delivers. As such they should have relationships based on mutual respect and trust with other departments.

Our approach to diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success. So, whether you consider yourself to be a little bit different or a whole lot different, so long as you are driven to succeed, and you share our vision for the future, you’ll fit in perfectly.

Benefits

Benefits:

• Competitive Salary
• Quarterly performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff social events
• Flexibility to work from home

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. Recently it was ranked in Forbes’ Global 2000 list.

M3 Global Research is a global leader in the healthcare research field and continues to grow organically and through acquisition with offices currently in UK, US, India and Swed

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place.

Diversity and Inclusion Statement:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

Overview of the Role:

As a Qualitative Project Assistant, you are concerned with the coordination of a qualitative project and with assisting the Project Manager in making sure the project is delivered in accordance with the specs given by the client.

You are one of the key players in the execution of a qualitative project as you will coordinate with respondents, vendors, freelancers, translation agencies and check quality of the deliverables before they are passed on to the client. You will be accountable for successful management of respondents, vendors and delivery.

Requirements

As a Qualitative Project Assistant your role encompasses the following:

• Recruitment of respondents on a project in your local language, including recruitment from panel and freefinding
• Call and confirm and re screen respondents that took an online screener
• Confirm respondents prior the field dates
• Send out confirmation emails/study materials/links to respondents via the MR system
• Finalize the internal and client recruitment update and alert PM

• Responsibility for the management and control of the vendors on qualitative projects allocated to you, ensuring that M3 achieves and exceeds client expectations.
• Supporting the Project Manager on the project in terms of vendor management and checking deliverables
• Negotiate costs and set up freelancers on qualitative projects and manage them throughout the project
• Negotiate and set up recruitment agencies/translation agencies/moderators/simultaneous translators/facilities on qualitative projects and manage them throughout the project
• Maintain and develop a relationship with the freelancers and vendors on the behalf of M3 Global Research
• Checking deliverables such as transcripts/recruitment updates/reports before they are being passed on to the client
• Liaising with client in absence of PM, advising on any schedule changes etc

Benefits

Benefits:

(please note that for non UK based employees benefits may differ to those below)

Competitive salary with opprtunity for fast career growth

Bonus scheme

25 days holiday plus public holidays

Pension scheme

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Hub -box (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: Abingdon, England United Kingdom - Department: M3 EU Ltd

Description:

We are looking for someone to join medeConnect Healthcare Insight , the full service market research team within M3 (EU) Ltd. The primary function of the team is to provide market research services to the pharmaceutical industry. M3 (EU) is the home of Doctors.net.uk, and medeConnect is uniquely placed to tap into the membership for the delivery of market research studies. We also run studies with a variety of other respondent groups such as nurses, payers and patients.

Last year medeConnect celebrated its 15th birthday, representing a significant milestone in successfully delivering quantitative and qualitative research.

As a Research Director you will play a critical role in both delivering and selling market research. In joining us you will become part of a small but friendly team. We have ambitious growth plans and you will be ready to get stuck into a variety of projects in order to help us to realise this.

The ideal candidate will be a strong team player with a desire to deliver to customer needs. You will be working closely with new and existing customers to establish enduring relationships with these clients.

At the moment we are all working remotely. The majority of our clients are in the South East and there is an expectation you will attend face to face meetings when this is once again feasible.

Delivering market research studies

• The role involves delivering a variety of market research studies for a range of clients, primarily ad hoc studies although not restricted to this
• Our researchers take end-to-end responsibility for the studies we run, meaning the Research Director will get involved in all aspects of project delivery from development of materials, through to analysis and reporting, as well as debriefing the client
• This role will also include liaising with our Operations team for aspects such as survey programming, fieldwork delivery, and data analysis
• You will maintain a detailed understanding of the financial status of your clients including revenue and billings status ensuring that projects are costed and delivered at appropriate contribution levels
• Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how medeConnect can help address them
• Work with the rest of the Research team and Business Intelligence and Strategic Accounts Director, as well as the wider M3 (EU) team, to maintain the new business pipeline
• Generate awareness and understanding of medeConnect’s capabilities amongst new and existing clients
• Prepare proposals in response to client needs

Business development and client management

• Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how medeConnect can help address them
• Work with the rest of the Research team and Business Intelligence and Strategic Accounts Director, as well as the wider M3 (EU) team, to maintain the new business pipeline
• Generate awareness and understanding of medeConnect’s capabilities amongst new and existing clients
• Prepare proposals in response to client needs

Requirements

The ideal candidate will be a highly motivated, clear thinker, with a passion for market research and business analysis. You will also have;

• Education to Degree level or equivalent
• Experience in delivering quantitative and qualitative research
• A proven track record of selling market research services, ideally within the healthcare sector
• The ability to understand customers’ business needs and to develop solutions to meet those needs
• Strong financial and business awareness
• Experience in the design and execution of a range of research methodologies
• Strong teamworking capability – showing awareness of the wider teams’ commitments and establishing good quality relationships with internal departments
• A strong understanding of existing market research services adopted by the pharmaceutical sector and their impact on the medical community
• Excellent communication skills, which you use frequently to build relationships with clients and deal with many different stakeholders from within and outside the organisation
• A track record of being highly organized and used to dealing with multiple priorities and deadlines
• Ideally, a strong commercial network within the pharmaceutical industry

Benefits

• Competitive Salary
• Annual performance bonus
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Excellent sick pay scheme
• Subsidised gym membership
• Employee discount scheme
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Regular staff siocial events
• Flexibility to work from home

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Location: London, England United Kingdom - Department: M3 Global Research

Description:

The Panel Experience and Support Manager is a highly motivated, personable, and detail-oriented professional. Their key focus is on the retention and satisfaction of M3 Global Research panelists, ensuring that every touchpoint within the user journey is engaging, efficient, and results in a positive experience.

The Panel Experience and Support Manager is responsible for delivering high-quality customer service to panel members and other research participants by responding to questions and resolving enquiries in timely manner.

This role is remote working at present, but with the need to travel to an office in London when required once restrictions have lifted.

Requirements

Duties and Responsibilities

• Champion opportunities to consistently improve the experience of M3 Global Research panelists
• Map panelists’ journeys, identifying opportunities for continuous improvement, and ensuring positive experiences for panelists across every touchpoint
• Continuously review and evolve the range of processes used to track, oversee and understand every interaction between panelists and M3 Global Research throughout the panelists’ lifecycle
• Drive innovations to improve panelists’ experience
• Identify panelists’ pain points through customer support data and user satisfaction surveys and implement appropriate solutions with the goal of reducing panel attrition
• Deliver a first-class customer service across all panelist touchpoints
• Create and update processes, documentation / materials, and deliver appropriate internal training to maximise efficiencies and drive panelist satisfaction
• Supervise the day-to-day operations of the support team, ensuring that team members provide high-quality professional support to M3 Global Research panelists via telephone and email / support ticket communications within the agreed timelines
• Effectively work with our global operations and project management team members to resolve project specific issues, acting on behalf of the panelists whilst balancing panelist advocacy and company profitability
• Design team KPIs and monitor team members’ performance, quality of customer support, delivering regular reports and identifying areas of potential improvement

Experience, skills and qualifications

• At least three years of professional experience managing customer support teams and / or customer experience
• Exceptional written and verbal communication skills
• Self-motivated and driven, with a passion for excellence
• Able to make decisions, take ownership and accept accountability
• Strong ability to manage time and work independently
• Analytical and problem-solving abilities
• Interest / natural curiosity for, and previous experience / exposure within the customer support arena
• Bachelor's degree in business, marketing or other relevant field

Benefits

• 25 days’ annual leave
• Bonus scheme
• Group personal pension scheme
• Private medical insurance
• Group life cover
• Subsidised gym membership
• Cycle purchase scheme

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Location: London, England United Kingdom - Department: M3 Global Research

Description:

The UK Associate Director of Fieldwork is responsible for leading and managing the UK Fieldwork team, ensuring sample is achieved in accordance with the client’s expectations and established company profit targets. The UK Associate Director of Fieldwork is also responsible for working closely with the Operations team in order to create a fieldwork strategy for projects and adhere to longer-term compliance and departmental standards to ensure operational continuity. The UK Associate Director of Fieldwork shall work alongside with the panel team to minimize panel attrition and fatigue and support the company's long-term goals of growing and maintaining the M3 panel.

Requirements

Duties and Responsibilities

Including, but not limited to the following:

• Train, manage and support UK fieldwork managers, delegate work, lead, train, motivate, develop, and appraise staff:
  • Provide first line support for any queries.
  • Escalate any potential issues regarding staff.
  • Conduct reviews, provide development plan and monitor KPIs.
  • Oversee workload within the team.
  • Ensure smooth handovers for any holiday coverage.
• Monitor UK Fieldwork team performance and provide regular reports on it.
• Proactively manage stakeholder expectations with Sales/Management/Operation/Clients
• Provide first line of support to Fieldwork managers and a second line support to fieldwork team members.
• Ensure that the team is well trained on Fieldwork and Sampling guidelines, policies and procedures and that they are followed according to the given standards.
• Create, review and/or update documentation when processes and guidelines are introduced or modified.
• Give directives, support and manage the team members, helping them deliver a high-quality service to internal stakeholders.
• Come up with alternative fieldwork strategies when internal panel sample is not sufficient to reach total sample sizes of projects.
• Take ownership of oversampled specialties and come up with strategies to increase response rate and prevent panel attrition.
• Track monitor and report on sampling performance and the impact brought to the M3 GR panel service offering.
• Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.
• Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.
• Provide constructive feedback to the line manager and assist in bringing ideas on areas where M3 sampling and fieldwork, emailing and reporting tools can be improved in their functionality.
• Attend when necessary client meetings to discuss fieldwork strategies.
• Ensure Fieldwork team KPIs are achieved.
• Keep M3 outsourced project recruitment rate under the given KPIs per market
• Ensure projects are delivered to budget, timelines and client satisfaction

Requirements

• Exceptional written and verbal communication skills with demonstrated knowledge of English grammar rules.
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform.
• Experience within market research (healthcare preferred)
• Independently motivated and inspired by working in a dynamic environment.
• Comfortable with change, ability to derive opportunity from uncertainty.
• Analytical and strategic thinker
• Experience of dealing with clients direct and working to tight client specifications and deadlines
• Ensure 100% accuracy and display excellent attention to detail.

• Organizational skills as the role involves working on a variety of projects to generate effective
• Bachelor's degree in sales, marketing or equivalent number of years experience
• Strong Microsoft Office skills
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Strong leadership and managerial skills

Benefits

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The mission of the Senior Business Intelligence (BI) developer is to create and manage BI and analytics solutions to unlock the power of our data and expose it to business decision makers. In this role, you should be analytical, an excellent communicator, demonstrate business acumen and be a dynamic problem solver.

M3 Global Research is part of M3 Inc. Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the
NIKKEI 225 in 2019), and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s
legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly
engaged digital communities to deliver medical education, job placement, and market research, to improve global
patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

Responsibilities of the Role

Analyse, design, modify and configure Data Modelling BI and Data Warehousing solutions in support of business objec tives.Delivery of operational reporting projects end-to-end in line with business needs

· Write SQL Server queries and stored procedures to populate reporting datasets and conduct analyses

· Translate business needs to technical specifications

· Perform technical troubleshooting, code debugging, and problem solving for custom built data warehousing solutions.

· Design, build and deploy BI solutions

· Maintain and support data analytics platform

· Collaborate with teams to integrate data/systems

· Develop and update technical documentation

· Provide progress reports on, and otherwise ensure transparency around, the delivery of BI projects

Requirements

• · BSc/BA in Computer Science or relevant field
• · 5+ years of proven experience as a BI Developer in a similar role
• Experience with SQL including joins, inserts, updates, deletes, conditional logic, subqueries, temp tables, and data transformation functions
• · Familiarity with BI technologies (e.g. Microsoft Power BI, Oracle BI) and experience with Dundas BI an advantage
• · Experience with other data products and scripting (PowerApps, SSAS, SSIS, Polybase, Hadoop and Python) a plus
• · Background in principles of database/data warehouse design
• · In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
• · Proven abilities to take initiative and be innovative
• · Analytical mind with a problem-solving aptitude
• · Ability to “get things done” working alone or as part of a team as needed
• · Excellent communication skills and then ability to understand what customers need, not necessarily what they say they need
• · Team player that can adapt in a fast pace and changing environment
• · Experience or knowledge of market research industry an advantage

Benefits

• Competitive salary
• Quarterly bonus
• Pension and Life insurance
• Private healthcare
• Employee Benefits Hub
• Subsidised gym membership
• Cycle to Work Scheme
• Employee counselling
• Flexibility to work remotely

Apply Now