Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced VP of Sales to join our Market Research team.

The mission of the VP of Sales is to meet quarterly and annual sales targets by bringing in new business and grow existing accounts from a defined target base of market research consultancies, biotech, management consulting, pharmaceutical clients and other entities which could procure healthcare sample.

This is an active outside salesrole for a strong hunter, networker, and effective closer.

• Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities; onsite clients visits; actively network for any new business/prospects; presenting capabilities to new clients; organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications; consulting with clients on sample design and business issues
• Promote new business development initiatives through methods of cold calling, networking at industry events.
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; resolving sales or delivery issues; managing bid requests by working with the bid team to delegate and provide clear instructions on bidding, and ensuring proper and timely delivery of bid to client

Requirements

• Bachelor’s degree or equivalent work experience required.
• 5 years of market research professional experience preferred
• Direct to pharma sales experience preferred
• 10 years of proven business development experience required
• Experience in direct sales above $2.5 MM individual goal (yearly)
• Exceptional ability to multi-task and prioritize requests
• Solid new business development and relationship building skills
• Effective communicator (very comfortable on the phone and communicating with others)
• Time management skills
• Problem solver (seeks answers and resolutions)
• Strong self-discipline & organizational habits
• Excellent presentation skills

• Effective use of Excel

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

About:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors

The Coldfusion Engineer is responsible for developing internal and external data-driven web based applications based on specifications from a project manager. This individual will also work with the project manager and QA Analyst to debug the code, put the code into production, maintain the code during its complete lifecycle, as well as go into as existing code base, understand the inter-workings of that code, troubleshoot bugs, and add new features to that code. The applications will be developed in ColdFusion, JavaScript, jQuery, HTML, CSS, and built on an Oracle database. This individual will work closely with the senior web application engineer as well as the other technology professionals and project stakeholders.

Requirements

• Bachelor’s degree or equivalency in a computer science related field required
  
• 3 years of experience in a similar role working on web-based products.
  

• Strong knowledge of ColdFusion required
• MVC Framework knowledge very beneficial
• Strong knowledge of SQL required
• Strong knowledge of JavaScript beneficial
• Knowledge and experience with other languages such as PL/SQL, Java/JSP, jQuery, HTML 4/5, CSS, PHP, Ruby, ASP.NET beneficial.
• Familiarity with Bootstrap, React, Angular frontend frameworks beneficial
• Familiarity with Oracle and/or other relational database experience
• Source control/Git
• Knowledge of development for mobile devices beneficial
• Teamwork oriented
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Superior problem solving ability; an analytical mindset
• Excellent interpersonal communication skills – both verbal and written
• You must be able to commute to the Fort Washington office at least 2x a week

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Mission:

The mission of the Director of Quantitative Research is to provide oversight and management to the daily operations of the quantitative department. He or she will be a leader for his/her team by directly coaching and mentoring the staff, develop new policies for the department, and be a key figure in building relationships with our Quantitative client base. This is the ideal role for someone who has experience in online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Successful management of Quantitative Project Management Team:
  • Monitor overall team KPIs and workload distribution.
  • Identify training needs for the PM staff and ensure there are at least 6-7 training opportunities per year.
  • Lead monthly team meetings outlining updates to the department and working through any ideas, questions, concerns the team may have.
  • Provide second line support on projects after Associate Directors of Quantitative Research.
  • Host or arrange quarterly training sessions for the Associate Directors to continue learning and developing as managers.
• Investigate and resolve issues with projects escalated by either sales or the client.
• Develop new policies, procedures and operational strategies to ensure the department is successful, as well as ensure the Quantitative team remains compliant with established processes.
• Work collaboratively with Sales team to strengthen client relationships. It is essential that the person in this position be able to foster these relationships and be a key figure in the eyes of clients. This will include, but is not limited to:
  • Hosting, or joining client meetings to discuss health of the relationship, capabilities, etc.
  • Drafting and or reviewing client best practice documents
  • Holding quarterly reviews of Ops performance on key accounts
  • Regular check in meetings with M3’s designated New Client team
• Fiscal responsibility for Quantitative P&L, including staffing budget, tracking revenue weekly, monthly and quarterly.
• Mentor, coach and assist Associate Directors, Project Managers, and Project Coordinators to ensure they are working to the best of their ability.
• Continuous improvements to the MR System to ensure the team is working as efficiently as possible.
• Work collaboratively with global M3 teams (specifically, UK and Sweden) to ensure we have the same/similar quantitative processes when applicable.

Requirements

Minimum Experience:

• 5-8 years experience in Market Research preferably, in the medical/healthcare field
• 5+ years of Quantitative Project Management experience
• 2-3 years of Employee Management experience

Knowledge, Skill, Ability:

• Candidate will have experience with complex market research projects which could include programming, intricate sampling, international, multilingual, translations, programming, patient record studies, or patient referrals
• The candidate must be process driven and show a keen eye for detail.
• This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services. Serving as an internal advocate to monitor and ensure compliance with M3’s ISO quality management system. The candidate must adhere to all processes and relevant guidelines.
• The candidate must have the ability to effectively manage the quantitative staff, and ensure employee satisfaction, as well as maintaining the teams’ workload.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• The candidate must have well-developed analytical and problem-solving skills. The candidate must be able to proactively identify and quickly resolve potential issues to avoid escalation.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Qualitative Project Manager to join our Market Research team.

The Project Manager-Qualitative is responsible for the day-to-day management of multiple studies, both domestic and international, with a focus on qualitative research. The PM will actively and directly manage all aspects of each project, to ensure successful project completion, on time and within budget, while meeting and exceeding client expectations. The PM will work on a full team of Associate Project Managers, Project Managers, and Senior Project Managers, all of whom report to the Director of Operations.

Duties Include:

• Manage qualitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as well.
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Provide regular updates and progress reports on recruitment status to meet client needs.
• Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverable, communications, and issue resolution.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Requirements

• Bachelor's degree or equivalent preferred
• Must have 2-3 years of experience in Market Research.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. Experience in quantitative project management as well is preferred.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software.
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Quantitative Project Manager to join our Market Research team.

The mission of the Quantitative Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

Duties include:

• Manage international quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample.

• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Partner with other operation team staff members to address issues and/or make recommendations to improve performance on research studies.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• The candidate must have at least 2-3 years’ experience in market research project management, preferably in the medical/healthcare field.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• The candidate must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

Apply Now

Location: Cleveland, OH United States - Department: NAS Recruitment Innovation

Description:

About:

M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.

Due to our continued growth and most recent acquisition, we are looking for an experienced Business Development Executive to join NAS Recruitment Innovation in Cleveland, Ohio or work remotely. NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S. and Canada, we’re consultative experts with more than six decades of experience and proven leadership in technology solutions, media buying and creative services.

Mission:

NAS Recruitment Innovation, a newly acquired company by M3 USA, is looking for a Business Development Executive to join our growing team. The mission of Business Development Executive is to identify and prospect for new business, generate revenue opportunities and expand strategic relationships with our network of clients. You will be responsible for meeting quarterly and annual sales targets by introducing NAS Recruitment's products and software to fit strategic recruitment needs of organizations. Your duties will include engaging with clients at an enterprise level, demonstrating and exhibiting products, and delivering creative solutions. This is an active outside sales role for a strong hunter, someone who is driven by their own success, and an effective closer.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Prospect and sell to major or enterprise level new clients both in defined territory and across network
• Thought leadership through speaking engagements, trade show presence, blogging, and hosting NAS product solution webinars.
• Communicate client needs, competitive insight and market trends to upper management
• Meet target digital and core revenue goals through solutions based selling to prospects
• Act as ambassador for growth of existing clients
• Achieve revenue goals through the ability to teach for differentiation, tailor approach as required and take control of the sale
• Acts as an advisor as related to acquisition and integration related to sales and marketing
• Senior level leader for sales and marketing

Requirements

• Relies on extensive experience and judgment to plan and accomplish goals
• Proven experience in meeting/exceeding sales quota’s
• Ability to sell complex technology solutions with a consultative methodology
• Advertising, recruitment, or tech/software industry expertise a plus
• Ability to understand client thinking and offer unique perspectives as solution
• Tenacity and drive to encourage decisions
• Strong leadership skills as demonstrated by ability to advise in a senior level capacity
• Ability to comprehend customers value and economic drivers through strong reasoning ability
• 5+ plus years consultative sales experience
• Effective communicator, internal and external, with strong presentation skills

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: New York, NY United States - Department: MDLinx

Description:

M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.

Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. Due to our continued growth and expansion, we are looking to hire a Editor to join our team.

The mission of the editor is to edit, fact-check, and proofread clinical content, healthcare general interest content, and clinical and non-clinical news for the MDLinx website, while ensuring the highest quality, accuracy, and style to engage our audience of physicians and other healthcare professionals.

Duties Include

• Copyedit, fact-check, and proofread content to ensure quality and scientific accuracy and that all pieces are grammatically and factually correct
• Edit articles for flow and consistency, ensuring all articles submitted for final approval align with originally approved pitch and content strategy
• Create and suggest content changes for rewrites on articles to ensure accuracy and clarity
• Ensure strict adherence to AMA and internal styles as identified
• Maintain internal Style Guides for assigned products
• Provide backup to other members of the Editorial department including Content Managers, Writers, and Editorial Director, as appropriate
• Perform high quality copyediting and fact-checking on various content types resulting in minimal to no typographical errors
• Ensure the quality/readability of writing style as defined by MDLinx Style Guide
• Ensure that all original content posted on the website is comprehensive, coherent and speaks to the main audience (physicians and healthcare workers)

Requirements

• Must be familiar with editing several types of medical content, including, but not limited to: clinical and non-clinical medical feature articles, conference materials (reports, abstracts, posters), expert interviews and scripts, journal articles and summaries, medical news, and quizzes
• Must be highly proficient with AMA Style, 10th edition
• Must be familiar with the healthcare landscape as far as topics of interest and appropriate communication style with HCPs
• Must be equally comfortable with editing both highly scientific and conversational tones of voice
• Must have a proficient understanding of medical and scientific terminology across a variety of therapeutic areas
• Must have experience with non-clinical, medical lifestyle content
• Must be comfortable working in an online content management system (CMS), as well as with Google Docs/Sheets, and PowerPoint
• Medical website experience preferred

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Quantitative Project Coordinator to join our Market Research team

The mission of the Quantitative Project Coordinator is to support the Market Research Project Managers with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.

The Project Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for assisting with field management, coordinating with respondents, vendors, and clients.

Essential Duties and Responsibilities:

• Provide support to project managers including, but not limited to:
  • Respondent outreach, including confirmation calls, and emails to participants in market research surveys or web-assisted telephone interviews.
  • Hosting market research interviews for our clients, and ensuring interviews are conducted on time and as planned.
  • Assist with project administrative tasks, which may require the ordering and organizing of study materials, and coordination with mail vendors.
  • While this position will primarily be working on Quantitative research project, there may be occasional data entry/updating for Qualitative projects, as well as other administrative tasks that are required.

• Build, update and track customized fielding plans for all projects assigned.
• Proactively seek alternative sample strategies when internal panel sample is not sufficient to reach the total sample size required.
• Setup and testing of surveys
• Preparing updates for PMs and clients
• Assisting with project troubleshooting
• Desk research

• Respondent outreach, including confirmation calls, and emails to participants in market research surveys or web-assisted telephone interviews.
• Hosting market research interviews for our clients, and ensuring interviews are conducted on time and as planned.
• Assist with project administrative tasks, which may require the ordering and organizing of study materials, and coordination with mail vendors.
• While this position will primarily be working on Quantitative research project, there may be occasional data entry/updating for Qualitative projects, as well as other administrative tasks that are required

Requirements

• Bachelor’s degree or equivalency preferred
• Relevant coursework in market research or healthcare preferred, but not required
• Excellent interpersonal and communication skills are a must– both verbal and written
• Strong skillset with Microsoft Office products
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Must have the ability to help manage multiple online research projects accurately and on time in a fast paced environment, where deadlines can be moved and other changes often occur in real time.
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: London, England United Kingdom - Department: M3 EU Ltd

Description:

The EU Panel Recruitment Associate is responsible for working with the EU Panel Team on the strategy and execution of recruitment initiatives, ensuring that outsource and registration targets are met.

It is also responsibility of the EU Panel Recruitment Associate to lead and execute the recruitment tasks of the assigned projects and handle German respondents’ support.

DUTIES AND RESPONSIBILITIES

Project Recruitment

• Ensure that recruitment tasks assigned for German projects are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the EU Panel Manager and Coordinator projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for Germany are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for Germany
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Germany.

Support work

• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Support list match work when German language skills are required
• Translate panel marketing materials from English to German when necessary
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours as stated in the contract.

Requirements

• Degree level or equivalent
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform.
• This can be a fast-paced role, but it's also challenging and rewarding

Benefits

Quarterly performance bonus

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Travel season ticket loan

Regular staff social events

Apply Now

Location: Milton, Milton United Kingdom - Department: M3 EU Ltd

Description:

At M3 we use Agile (Scrum) methodology and a continuous integration and deployment approach to development and testing. We know that communication and collaboration both within the development team and with our internal and external clients is key to our success. We value people over process and have an open and transparent culture. All team members participate in design and architecture discussions. We see personal development as a continual process and provide our people with the resources they need to achieve this, such as PluralSight subscriptions for example and a chance to gain knowledge new tools/tech via appropriate side projects.

We build products, platforms and services that are extensible and scalable. Currently our stack is a fully 12-factor microservice architecture utilising docker containers managed by Mesos and Marathon. Our full tech stack is predominantly consists of React and React Native, Nodejs, Redis, Mongo, PostgreSQL, Docker, Git & CircleCI but we continually evaluate new tools and technologies and add them to the stack where they add value. Other technologies used include headless CMS’s and static site generators. We mix the established and the new as appropriate, having come from a strong .NET heritage, but judging tech on its merits rather than its vendor. If you want to be technically stretched with truly challenging problems, this is the place for you: we aren’t scared of solving hard problems with the right tools.

Requirements

Main Duties and Responsibilities

• Contribute to the full stack design and development of web applications
• Writing well designed, testable, efficient code integrating data from various back-end services and databases
• Collaborate with team members to proliferate best practices and standards
• Collaborate with internal product team to ensure products meet all required specifications

This is not an exhaustive list of duties. The performance of different tasks as necessitated by the changing role within the organisation and the overall business objectives of the organisation is expected.

Person Specification

Essential

• 1+ years experience in a development role
• Strong JavaScript skills, specifically node.js and React
• Good understanding of HTTP and REST
• Good understanding of Git
• Database experience – Postgres or other relational databases
• Able to grasp new concepts and master new tools quickly
• Excellent communication skills
• Self-motivated and delivery focussed
• Good understanding of Agile process

Desirable

• Typescript
• Experience with an OO language (preferably C# but Java still beneficial)
• Experience with NoSQL databases e.g. MongoDB
• Experience with testing frameworks / TDD
• Experience with other Javascript frameworks/libraries such as jQuery/nextJS
• Familiarity with Docker and unix/linux environments
• Familiarity with CI pipeline tools e.g. CircleCI
• Passion for exploring new platforms, languages, and frameworks

Benefits

• 25 days’ annual leave
• Group personal pension scheme
• Private medical insurance
• Group life cover
• Subsidised gym membership
• Cycle purchase scheme

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The Patient Project Assistant supports the Patient Panel Coordinator on developing and executing recruitment initiatives for M3 Market Research for EU5 patient projects, ensuring their successful delivery within the provided budget and timelines.

Suitable candidates should;

• Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects
• Execute recruitment methods for patient projects (email campaigns, text messages, custom recruitment)
• Submit and assign requests for EU5 patient projects when needed
• Proactively seek, design, and implement custom recruitment solutions for patient project
• Evaluate and analyze plan results and present recommendations to optimize future plans with good usage of internal data
• Support the patient team in designing and planning marketing strategies for the retention and acquisition of patients to panel
• Contact associations and support groups for partnerships
• Use social media and online channels for project recruitment
• Oversee all administrative tasks before qual interviews (scheduling, proof of condition, consent forms)

Requirements

• Degree level or equivalent

• Proficient at Excel

• Enjoy working with and comfortable with large amounts of data

• Organised and attentive to details

• Knowledge of the Healthcare market preferable

• At least 6 months of work experience in market research or patient associations

• Be able to work as part of a team and show flexibility in the tasks they are asked to perform

• Fluent in English and German

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

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Location: London, England United Kingdom - Department: M3 Global Research

Description:

About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground -breaking and innovative technological and research solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. It has recently been ranked as #5 in the Forbes list of most global innovative growth companies.M3 Global Research is a leader in the healthcare research field and continues to grow organically and through acquisition.

About our people:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

About the job:

As an Account Manager, you will be the key player on the accounts assigned to you, maintaining regular client contact and acting as an ambassador of M3 Global Research.

The client will seek your advice, trust your judgement and value your opinion. Supported by the Business Development team you will be accountable for the preparation and delivery of client bids and with this excellent client service. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in M3’s work.

As an Account Manager, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client. You will be expected to demonstrate initiative and be proactive in developing your account using your Business Development Director to support you.

Requirements

Duties and Responsibilities:

• Responsibility for the control and processing of bids allocated to you, ensuring that M3 achieves and exceeds client expectations
• Compiling and maintaining a record of proposals submitted, their contents and client feedback
• Ensuring, through efficient use of the pricing and bid tool - and your own administration- that all jobs are carried out within agreed timing schedules to the expected level of both the client and M3
• Understanding the feasibility of bids, gained over time as you develop your knowledge and experience of putting bids together and the client’s business.
• Preparing client contracts. Ensuring that the best elements of bids are recognized, captured and developed for future submissions including updating contacts within our CRM

Qualifications, skills and knowledge:

• Degree level or equivalent
• Detailed knowledge and insight of the healthcare market
• Previous Account Management experience
• Proficient in Microsoft Office
• Excellent verbal and written communication skills

Personal qualities:

• Eye for detail and accuracy
• Excellent organisational and time management skills
• Team player
• Responsive and able to work well under pressure
• Exceptional ability to multi-task
• Solution orientated
• Ingenuity and the willingness to learn new techniques

• Excellent at establishing and managing relationships with clients, vendors and co-workers

Benefits

• Competitive salary
• Bonus scheme
• 25 days holiday plus public holidays
• Pension scheme (currently 4% employer contribution)
• Life cover insurance from first day of employment (4 x annual basic salary)
• Private fully funded healthcare plan after 6 months
• Subsidised gym membership
• Benefits Hub (Employee discount scheme)
• Cycle to Work purchase scheme
• Employee Assistance Scheme
• Travel season ticket loan
• Regular staff social events

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