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M3 Group Success and the People Behind it

M3 Inc. is a publicly traded company in Japan that is the global leader in digital solutions in healthcare and has acquired over a dozen companies in the past 3 years. M3 Japan has grown over 30% every year for the past 10 years, with over 300 million dollars in revenue. Our great success is due to the skills and the high performance of our people and has helped us attract some of the world's leading talent from the most respected universities and Fortune 100 companies. We are interested in people like you... high achievers who have the desire to use their skills and talents to help make a positive impact on the healthy outcomes of millions of people, throughout the world. Please review the current opportunities below. Thank you for your interest in M3. We look forward to hearing from you!

About M3 Group

The M3 Group operates in the US, Asia, and Europe with over 2.5 million physician members globally via its physician websites such as www.m3.com, www.mdlinx.com, www.doctors.net.uk, www.thesmartestdoc.com, www.networksinhealth.com, www.medigate.net, www.medeconnect.net and www.medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including USA, UK, Japan, S. Korea, and China. M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Tokyo, Washington D.C., Fort Washington, PA, Abingdon UK, London, and Seoul.

Join our team of global top-notch talent that makes a world of difference for physicians and their patients

M3 believes in growth, for our company and for the people who drive its success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 provides digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. We are looking for dynamic individuals who are interested in working in our collaborative environment of innovation and dedication.

How we look after our employees:

We want our employees to be happy in their work and healthy and we are always looking at how we can make M3 the happiest and healthiest place to work. Apart from the usual benefits you would expect from any responsible employer, we are always looking at new and innovative ways to drive health and happiness in the workplace.

How we develop our employees:

Our business solutions are constantly evolving to meet the needs of the global healthcare market and to support that we need our employees to continually build their skills and knowledge. Our program of both formal and informal development opportunities allows each individual to grow on a professional and personal level which itself will support continued.

Diversity Statement:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don't just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success. So, whether you consider yourself to be a little bit different or a whole lot different, so long as you are driven to succeed and you share our vision for the future, you'll fit in perfectly.


US Jobs

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Quantitative Project Manager to join our Market Research team.

The mission of the Quantitative Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

Duties include:

  • Manage international quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample.

  • Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.
  • Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
  • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
  • Manage study profitability by monitoring and accounting for all project costs affecting the budget.
  • Partner with other operation team staff members to address issues and/or make recommendations to improve performance on research studies.

Requirements

  • Bachelor's degree or equivalent work experience preferred.
  • The candidate must have at least 2-3 years’ experience in market research project management, preferably in the medical/healthcare field.
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • The candidate must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
  • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

Apply Now

Location: Fort Washington, PA United States - Department: M3 Global Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Technical Project Manager to join our Global Research division.

The mission of the Technical Project Manager is to ensure internal and external stakeholder needs are met and projects delivered on time to budget and specification. In this role, you should be analytical, an excellent communicator, demonstrate business acumen and be a dynamic problem solver.

Duties include:

  • Develops, analyze and manage project plans and appropriate project management documentation
  • Utilize established project management standards, processes, policies, methodologies, and tools established to manage timelines, resources, and budgets
  • Negotiates project plans, time frames, and trade-off with management, and apprises management of impact to project while appropriately balancing project scope, schedule, budget, quality and risks
  • Interface with company leadership to align the work of the systems groups with strategic business goals
  • Collaborate with engineers, clients, and internal teams to determine the specifications of the projects
  • Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
  • Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
  • Estimate the resources and participants needed to achieve project goals, making appropriate changes during project life cycle as necessary
  • Anticipate details of future projects by communicating directly with management and staying informed of relevant trends and industry news.

  • Establish and implement training processes and strategies for all technical personnel

Requirements

  • 3+ years of professional experience with exposure to software implementation
  • Preferred Bachelor's degree in Computer Science, Computer Engineering, IT, or related field
  • Familiarity with software development lifecycle (lean design, agile, scrum)
  • Experience using Atlassian JIRA/JIRA Cloud required
  • PMI/PMP or other relevant certifications are a plus
  • High attention to detail and strong written, verbal, and visual communication skills
  • Proven abilities to take initiative and be innovative with an analytical mind with a problem-solving aptitude
  • Strong working knowledge of Microsoft Office
  • Team player that can adapt in a fast pace and changing environment
  • Experience or knowledge of market research industry an advantage

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Fort Washington, PA United States - Department: Shared Services

Description:

M3 is committed to increasing the quality and decreasing costs of healthcare worldwide.

M3 has been developing unique solutions that have brought significant efficiencies in pharmaceutical sales & marketing, ethical drug development, healthcare professional recruitment, and other parts of the healthcare industry. M3 has been ranked as a top-5 most innovative growth company by Forbes and has a strong orientation for growth. We have successfully managed to maintain strong revenue and profit growth over the last 18 years by mixing organic growth with acquisitions.

As a result of its growth initiatives, M3 has a need for an experienced HR professional who is eager to make a difference and create efficiencies in operations and support growth.

The role of HR Generalist will be to support the US M3 Global Research business unit based in Fort Washington, PA reporting to M3 USA HR Director.

The Role:

The HR department plays an integral role in the business by providing a professional and timely service to the business in terms of the entire employment cycle and ensuring that through effective hiring, development, retention and engagement strategies, it supports continued growth and profitability.

The HR Generalist will work closely with M3 Global Research employees and managers to proactively support the day to day HR operations of the teams.

Responsibilities of the Role:

  • Pro-actively support managers with the end-to-end employment cycle and day-to-day HR administrative operations of the teams.
  • Engage managers to discuss people issues and developmental needs
  • Investigate manager and employee relations issues and provide guidance
  • Champion the performance review process, from compliance to succession planning
  • Support the company CEO and M3 Corporate Shared Services with HR projects
  • Partner with talent acquisition to ensure the needs of the business are being met
  • Implement company-wide employee engagement and training initiatives
  • Ensure legislative compliance on all aspects of human resource management activities, including health and safety, privacy laws, training and employment law requirements
  • Responsible for updating policies and procedures to ensure compliance
  • Responsible for various mandatory state and federal reporting
  • Provide support on EEO issues and reporting
  • Work closely with CEO and Finance to select best-in-class benefits and compensation packages for the company
  • Oversees the day to day administration of employee benefits
  • Research market-rate salary and benefits information to assist with decision making.
  • Deliver local initiatives to support and strengthen the employer brand through community engagement, recruitment, retention policies, on-boarding and employee engagement

Requirements

  • Minimum of 5+ years’ experience within a generalist HR role
  • Preferably PHR or SPHR qualified or working towards qualification
  • University degree in a related subject preferable
  • A strong understanding of EEO/AA and employment law
  • Experience with UltiPro HRIS preferred
  • Excellent English language skills, both verbal and written
  • Excellent MS office skills
  • Preferably experience within a fast moving and growing business
  • Self -starter and able to work on own initiative and with minimal supervision
  • Excellent attention to detail
  • Good team player with excellent customer service and communication skills
  • Able to multitask and comfortable with a high-volume workload within a very fast -paced environment.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Comprehensive Health and Dental Benefits
  • Life, Accident and Disability Insurance
  • Prescription and Vision Plans
  • Flexible Spending Account
  • 401K Plan and Company Match
  • Paid Holidays and Vacation,
  • Sick and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

Location: Cleveland, OH United States - Department: NAS Recruitment Innovation

Description:

M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.

Due to our continued growth and most recent acquisition, we are looking for an experienced Inside Sales Representative to join NAS Recruitment Innovation in Cleveland, Ohio or work remotely. NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S. and Canada, we’re consultative experts with more than six decades of experience and proven leadership in technology solutions, media buying and creative services.

The mission of the Inside Sales Representative is to generate new business for NAS Recruitment. In this role, your cold-calling skills and tenacious nature can translate into a lucrative career with uncapped earnings limited only by your drive and determination. You will engage in extensive call activity (inbound and outbound) in your search for solid leads.

Your duties will include engaging with clients at an enterprise level, demonstrating and exhibiting products, and delivering creative solutions. This is the ideal role for someone who is driven by their own success, goal oriented, and resilient.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Deliver sales leads that help our business to continually thrive
  • Collaborate with the Business Development Executive to set appointments with prospects
  • Share your knowledge of our innovative products and service, including our proprietary ACTIVATETM candidate attraction platform
  • Enjoy strong support from an organization that believes in investing in its people, including mentoring and the tools you need to succeed
  • Be held accountable and take ownership your role
  • Build lasting relationships underscored by respect and integrity
  • Enable our clients to connect with talent that drives their success

Requirements

  • Bachelor’s degree or equivalent preferred.
  • 1+ years of recent lead generation and sales support experience in a corporate, professional environment required.
  • A passion for recruitment marketing
  • Excellent follow-up skills
  • A can-do attitude and tenacious spirit
  • Ambition for high achievement
  • A strong goal orientation
  • Outstanding people and communication skills
  • Persuasive selling ability
  • Flexibility to adapt to change and thrive in a fast-paced environment

For top performers who are interested, the opportunity to advance to an outside sales role is well within reach. We offer an attractive compensation package with salary plus commission based on performance, comprehensive benefits and a culture that recognizes and rewards achievement.

NAS Recruitment Innovation is a full-service recruitment communications organization that helps clients attract top candidates to drive their success. At NAS, we optimize candidate attraction through storytelling, technology and strategy.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

*M3 reserves the right to change this job description to meet the business needs of the organization

Apply Now

EU Jobs

Location: Abingdon, Oxfordshire United Kingdom - Department: Product

Description:

As a Doctors.net.uk Product Manager you will take a problem first approach and be the product champion for your areas of responsibility. You will be responsible for your product throughout the product lifecycle; from the discovery phase of ideation and inception to planning and execution of delivery and beyond.

In the role you will work closely with the Senior Product Manager to help define and drive the product vision and strategy. You will translate our vision in to a plan while gathering requirements and turning them into a well formed backlog of user stories, with clear and concise acceptance criteria that can be implemented by the development team to meet the needs of our customers and clients. You will establish the acceptance criteria by identifying the needs of key stakeholders, gained through interactions with your colleagues, members and clients, conducting market research, brainstorming, end-user interviews and surveys, and competitor analysis.

You will collaborate with other Product Managers to prioritize new products and features ensuring you validate their success and ROI, changing direction and priority as required. You will always keep all key stakeholders appraised of the status and success and making sure the product always supports the company’s overall strategy and goals.

This is an interesting and varied role with an opportunity to put your stamp on the future direction of the Doctors.net.uk platform.

Requirements

Main Duties and Responsibilities

  • Leading new product development projects and support continuous improvement
  • Contributing towards the overall product vision and strategy for Doctors.net.uk.
  • Validating that new features and product improvements meet the needs of the key stakeholders (clients and members).
  • Writing concise user stories with acceptance criteria that convey the vision of what needs to be built and forms the product backlog.
  • Prioritise the product backlog based on the overall defined strategy and business objectives.
  • Ensuring the Development Team understand the product backlog to the level needed.
  • Ensuring that the Product Backlog is visible, transparent, and clear to all, and shows what the Development Team will work on next.
  • Oversee the development of the product and support the sprints as required.
  • Demo, communicate and evangelise the new product features both internally and externally.
  • Produce timely and accurate reporting and documentation as required


Ideal Candidate

  • Is passionate about improving the lives of users and is empathetic to user needs
  • Proven track record of discovering, defining and implementing product features
  • A strong background in a Product Management role, preferably with both some B2B and B2C experience.
  • Willing to challenge and ask questions, specifically asking ‘Why’
  • In-depth understanding of the Agile software development lifecycle in a commercial/production environment.
  • Excellent stakeholder management including oral communication, presentation and networking skills
  • Data driven and in possession of critical thinking skills to continuously improve approaches to achieve the goals as quickly as possible
  • Experience in medical media/communications and an understanding of physicians’ needs would be helpful


Personal Specification

  • Able to inspire and lead through enthusiasm and passion for product
  • Motivated to meet challenges head on and proactively looking to continually improve
  • Strong analytical skills and ability to quickly understand new business opportunities
  • Strong organisation skills, ability to balance multiple priorities and to provide clear status updates.
  • High attention to detail and high quality standards whilst being pragmatic and delivering at pace.
  • Personality to work in a dynamic environment
  • Team player
  • Successful candidates should already posses the right to work in the UK as we cannot offer visa sponsorship for this role.

Benefits

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Regular staff social events

Apply Now

Location: Abingdon, Oxfordshire United Kingdom - Department: Operations - DNUK

Description:

We are looking for a creative, resourceful, and enthusiastic writer to join our team. The Medical Writing team at M3 is responsible for producing a wide variety of content, including promotional material, conference highlights, videos, case studies, education modules and more, for a range of clients spanning the pharmaceutical, medical devices and wider healthcare sectors.

Requirements

Main Duties and Responsibilities

  • Planning digital campaigns with the wider team
  • Potential for travel for international and national medical conferences (dependent on global COVID situation)
  • Ensuring content produced is of the highest quality and is compliant to regulator codes.

Ideal Candidate

  • A life sciences degree
  • 1-2 years’ experience in pharmaceutical, commercial, and/or digital background
  • 1-2 years’ experience in writing
  • Ability to write clear and concise scientifically accurate copy
  • Awareness of ABPI code of practice
  • Excellent attention to detail
  • Happy to work across a wide range of therapy areas
  • A keen interest in working in healthcare communications
  • Ability to build strong working relationships and expectations
  • Ability to get involved and show initiative

Behaviour

  • Able to develop and maintain strong professional relationships
  • A clear, concise communicator at all levels who develops trust easily both internally and externally to the organisation
  • Excellent time management skills
  • Willingness to get involved and show initiative to improve and make internal processes more efficient

Communication

  • Must be able to communicate clearly and concisely throughout the organisation
  • Strong written and listening skills

Benefits

Excellent pay progression opportunities

25 days holiday plus public holidays

Pension scheme (currently 4% employer contribution)

Life cover insurance from first day of employment (4 x annual basic salary)

Private fully funded healthcare plan after 6 months

Subsidised gym membership

Perkbox (Employee discount scheme)

Cycle to Work purchase scheme

Employee Assistance Scheme

Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:


Qualitative Project Manager

Overview of the role:

As a Project Manager you will be a key contributor to the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be accountable for successful project management and delivery.


Main Duties and Responsibilities:

  • Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.
  • Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.
  • Ensure projects are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
  • Financial Management of Project Budget /costs.
  • Partner Management. Responsibility for finding and commissioning eligible partners for your projects – coders, recruiters and translation agencies for example and for managing the quality and timeliness of their output
  • Responsibility for guiding Project Coordinator
  • Ensure excellent client servicing on all jobs and to drive high scores on our Client Satisfaction Survey.


Requirements

  • Qualifications, skills and knowledge:
  • ·Degree level or equivalent
  • Fluent English
  • ·Experience within market research (healthcare preferred)
  • ·Proficient in Microsoft Office
  • ·Experience of dealing with clients direct and working to tight client specifications and deadlines
  • ·Able to quickly build professional relationships both internally and externally
  • Excellent verbal and written communication skills
  • Knowledge of quality control in respect to procedures desirable
  • Proficiency in a second European language desirable


Personal Attributes:

  • Eye for detail and accuracy
  • Excellent organisational and time management skills
  • Team player
  • Responsive and able to work well under pressure
  • Solution orientated

Benefits


  • Competitive Salary
  • Quarterly performance bonus
  • 25 days holiday plus public holidays
  • Pension scheme (currently 4% employer contribution)
  • Life cover insurance from first day of employment (4 x annual basic salary)
  • Private fully funded healthcare plan after 6 months
  • Excellent sick pay scheme
  • Subsidised gym membership
  • Employee discount scheme
  • Cycle to Work purchase scheme
  • Employee Assistance Scheme
  • Regular staff siocial events
  • Flexibility to work from home


About our company

.Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.



Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:


Overview of the role:

As a Project Manager you will be a key contributor to the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be accountable for successful project management and delivery.


Main Duties and Responsibilities:

  • Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.
  • Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.
  • Ensure projects are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
  • Financial Management of Project Budget /costs.
  • Partner Management. Responsibility for finding and commissioning eligible partners for your projects – coders, recruiters and translation agencies for example and for managing the quality and timeliness of their output
  • Responsibility for guiding more junior members of the team
  • Ensure excellent client servicing on all jobs and to drive high scores on our Client Satisfaction Survey.

Requirements

  • Qualifications, skills and knowledge:
  • ·Degree level or equivalent
  • Fluent English
  • ·Experience within market research project management (healthcare preferred)
  • ·Proficient in Microsoft Office
  • ·Experience of dealing with clients direct and working to tight client specifications and deadlines
  • ·Able to quickly build professional relationships both internally and externally
  • Excellent verbal and written communication skills
  • Knowledge of quality control in respect to procedures desirable
  • Proficiency in a second European language desirable


Personal Attributes:

  • Eye for detail and accuracy
  • Excellent organisational and time management skills
  • Team player
  • Responsive and able to work well under pressure
  • Solution orientated

Benefits


  • Competitive Salary
  • Quarterly performance bonus
  • 25 days holiday plus public holidays
  • Pension scheme (currently 4% employer contribution)
  • Life cover insurance from first day of employment (4 x annual basic salary)
  • Private fully funded healthcare plan after 6 months
  • Excellent sick pay scheme
  • Subsidised gym membership
  • Employee discount scheme
  • Cycle to Work purchase scheme
  • Employee Assistance Scheme
  • Regular staff siocial events
  • Flexibility to work from home


About our company

.Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.



Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:


Qualitative Project Manager (Nordics)

Overview of the role:

As a Project Manager you will be a key contributor to the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be accountable for successful project management and delivery.


Main Duties and Responsibilities:

  • Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.
  • Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.
  • Ensure projects are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
  • Financial Management of Project Budget /costs.
  • Partner Management. Responsibility for finding and commissioning eligible partners for your projects – coders, recruiters and translation agencies for example and for managing the quality and timeliness of their output
  • Responsibility for guiding Project Coordinator
  • Ensure excellent client servicing on all jobs and to drive high scores on our Client Satisfaction Survey.


Requirements

  • Qualifications, skills and knowledge:
  • ·Degree level or equivalent
  • Fluent English
  • ·Experience within market research (healthcare preferred)
  • Experience within the Nordic markets
  • ·Proficient in Microsoft Office
  • ·Experience of dealing with clients direct and working to tight client specifications and deadlines
  • ·Able to quickly build professional relationships both internally and externally
  • Excellent verbal and written communication skills
  • Knowledge of quality control in respect to procedures desirable
  • Proficiency in a Nordic language desirable


Personal Attributes:

  • Eye for detail and accuracy
  • Excellent organisational and time management skills
  • Team player
  • Responsive and able to work well under pressure
  • Solution orientated

Benefits


  • Competitive Salary
  • Quarterly performance bonus
  • 25 days holiday plus public holidays
  • Pension scheme
  • Employee Assistance Scheme
  • Regular staff social events
  • Flexibility to work from home
  • Other benefits will depend on location of the individual but can include subsidised gym membership, flex time, discount scheme etc.


About our company

.Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019) and is ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies. M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.



Apply Now

Location: Gothenburg, Västra Götaland County Sweden - Department: M3 Global Research

Description:


About M3:

M3, Inc is a Japanese publicly traded global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, India, and South Korea, as well as the US.

About M3 Global Research:

M3 Global Research, part of M3 Inc., provides comprehensive, high quality market research recruitment, data collection, and support services to the global healthcare industry, reaching respondents in 248 markets across 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications, always adhering to compliance requirements while providing data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.

With over 15 years of experience building one of the largest healthcare communities in the world and with more than 195 years of combined experience from its senior level team, M3 has the ability and knowledge to successfully complete projects and exceed expectations.

Beyond healthcare providers, M3 Global Research creates and maintains relationships and panels of patients, caregivers, and general consumers.


About our people:

The quality of our people determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.


Overview of the Role:

Are you someone who can quickly build a rapport on the phone? Do you have excellent German and English language skills? We are looking for a Project Assistant to recruit participants for various medical market research projects in German speaking countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done by email and on the phone – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.


Duties and Responsibilities:

Project Recruitment:

· Ensure that recruitment tasks assigned for projects are fully executed

· Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

· Scheduling interviews

· Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery

· Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs

· Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners

· Ensure that outsource targets for projects are achieved

Panel building and engagement:

· Ensure that monthly registrations targets are met for our German speaking Panel

· Call new registrants to confirm and update email addresses

· Call users to reactivate their accounts

· Execute the allocated panel building initiatives for German speaking markets.


Support Work:

Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.

Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

Work with the Project Management team to resolve project specific issues for members/respondents

Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution

Build and maintain strong relationships with the panel members through timely and professional communication

·Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System

·Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes

·Investigate fraud respondents and take action based on M3 data quality procedures

Complete the verification process for newly registered members

·Complete link testing for online Market Research projects and overlays for qualitative online scree

Requirements

Desired qualifications, skills and knowledge:

Degree level or equivalent

German as a first language or native-like proficiency

Fluent in English (written and spoken)

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

Confident on the phone and with e-mail correspondence

Previous call centre and/ or customer service experience preferred

Previous call centre and/ or customer service experience preferred and /or basic understanding and knowledge of the healthcare market research business is preferred

Nordic/Dutch/French language skills are considered a plus


Desired personal qualities:

Exhibit a high level of attention to detail and accuracy

Excellent organisational and time management skills

Team player

Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding

Solution orientated and proactive

Benefits

Benefits are generous and will vary by location, but will include:

-Bonus scheme

-25 days holiday plus public holidays

-Pension scheme

-Regular staff social events

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Location: Didcot, Oxfordshire United Kingdom

Description:

An exciting opportunity has arisen for a Junior Designer. You will work within the Design team on a broad range of projects. The role will entail designing a wide variety of campaigns which will be disseminated via our network service.

Support the Design team to deliver successful internal, commercial, and targeted campaigns

Develop your design and technical skills in the following areas:

  • Web design
  • Coding in HTML/CSS/JavaScript & JQuery

Initially, your role will involve supporting the Design team members by working on a broad range of tasks including:

  • Making design amends to projects
  • Providing general support
  • Building HTML based marketing emails
  • Designing PowerPoint presentations

This is not an exhaustive list of duties.

You will be expected to adapt to different tasks based on the development of the role and the evolving.

As your skills develop, you will take on more complex tasks. This role is based around your development in the design field, so we are looking for someone who is eager to learn. We do not expect you to have all the necessary skills from the outset but enthusiasm for learning is essential.

Requirements

Ideally you will be:

  • Educated to degree level, or equivalent
  • Have a passion for design and a keen interest in digital
  • Working knowledge of web design including visual layout, HTML and CSS coding
  • Experience in using Adobe Creative Suite (in particular, Photoshop and Dreamweaver)
  • Highly organised and motivated
  • Excellent attention to detail
  • Strong proofreading skills
  • Good communication skills
  • Excellent time management skills
  • An enthusiastic team player with the desire to exceed expectations
  • Good problem solver

Benefits

Competitive salary

25 days annual leave

Private medical cover

Flexible working

Group Life Cover

Subsidised gym membership

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Location: Milton, Milton United Kingdom - Department: Comms

Description:

At M3, we are working to help people live longer, healthier lives and reduce costs in healthcare by using technology. To get there, we need exceptionally talented, bright, and driven people.

Doctors.net.uk is the largest online of community of doctors in the UK with over 240,000 members, more than 55,000 of whom use the service daily. Doctors are at the centre of everything we do, and the mission of the Community team is to engage more doctors with Doctors.net.uk more often, by understanding what doctors need, providing digital resources and content to meet those needs, and communicating the value of all of Doctors.net.uk’s services to members and to potential new members.

To achieve this mission, we are looking for a user-focused, results-driven Member Engagement Manager to help develop and deliver the member marketing strategy for Doctors.net.uk. Working closely with the wider Community team and Product team, you will help to set the direction of the strategy, in addition to closely monitoring its progress - successfully recruiting new members, reactivating inactive members and engaging active members more often.

You will be a self-starter, comfortable with driving your own tasks from a standing start. You will have excellent data analytics capabilities and a demonstrable track record in assisting senior staff to make data-driven decisions. It is essential that you have a start-up attitude, with an ability to get things done in a fast-paced environment and a goal-oriented mindset.

This is an exciting and challenging opportunity for the right candidate. You will have the chance to make a difference in the team, company, and most importantly in the world of healthcare.

Requirements

Objectives include:

  • Devise and deliver the member marketing strategy for Doctors.net.uk, with the objective of:
    • Increasing recruitment, reactivation and engagement of key groups of users
    • Increasing recruitment, reactivation and engagement of total audience


Responsibilities include:

  • Manage key member communications, such as reactivation emails, education updates, new product announcements and member services announcements
  • Continuously analyse and optimise marketing communications strategy and tactics through testing, increasing value to members and OR/ CTR
  • Identify and propose new marketing opportunities and tactics
  • Play a key role in the rollout of and expansion of SEO
  • Manage promotional schedule for all content across the site, including homepage, regular newsletters, social media, display, etc
  • Own member incentives and loyalty programmes, and manage the ongoing strategy for these
  • Input on digital product development, including marketing of new products, services and features
  • Assist with copy for new digital products, services and features
  • Oversee social media channel performance
  • Manage the creation of new marketing assets, working with design team
  • Pursue, negotiate and manage marketing partnerships and contradeals
  • Manage marketing calendar and seasonal/ topical tactical opportunities
  • Manage event attendance (COVID permitting)
  • Input into the ongoing collection of data and insights from users
  • Keep abreast of the digital marketing/ digital engagement landscape and competitor activity


Requirements:

  • At least 3 years’ experience in digital marketing or website engagement
  • Proven experience of planning and implementing successful digital marketing and/ or engagement campaigns
  • Experience of working successfully across multiple project types in a dynamic environment
  • An understanding of email marketing software and HTML
  • Experience of marketing website content and optimising promotional tactics through testing
  • Experience working with designers, editorial teams and agencies to create marketing assets
  • Highly curious about what users need and how to deliver it to them
  • An understanding of SEO and the optimisation of web pages for SEO
  • Confidence in working with internal and external stakeholders
  • Up to date with the latest trends and best practices in online marketing and measurement
  • A degree in a relevant subject or an equivalent qualification
  • Excellent copywriting skills and an appreciation of tone of voice in communications
  • A working knowledge of data analytics tools and a proven ability to use data to guide decision making
  • Excellent verbal communication and teamworking skills
  • A proactive, adaptable, ‘can-do’ mindset


Highly desirable:

  • Digital marketing/ user engagement experience in a healthcare environment
  • Experience in digital product development or user experience
  • Experience representing a brand at events or conferences

Benefits

  • 25 days’ annual leave
  • Group personal pension scheme
  • Private medical insurance
  • Group life cover
  • Subsidised gym membership
  • Cycle purchase scheme

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Location: London, England United Kingdom - Department: M3 Global Research

Description:

The mission of the Technical Project Manager is to ensure internal and external stakeholder needs are met and projects delivered on time, to budget and specification. In this role, you should be analytical, an excellent communicator, demonstrate business acumen and be a dynamic problem solver.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Technical Project Manager to join our Global Research division.


Responsibilities of the Role

  • Develop, analyze and manage project plans and appropriate project management documentation
  • Utilize established project management standards, processes, policies, methodologies, and tools established to manage timelines, resources, and budgets
  • Negotiates project plans, time frames, and trade-off with management, and apprises management of impact to project while appropriately balancing project scope, schedule, budget, quality and risks
  • Interface with company leadership to align the work of the systems groups with strategic business goals
  • Collaborate with engineers, clients and internal teams to determine the specifications of the projects
  • Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
  • Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
  • Estimate the resources and participants needed to achieve project goals, making appropriate changes during project life cycle as necessary
  • Anticipate details of future projects by communicating directly with management and staying informed of relevant trends and industry news
  • Establish and implement training processes and strategies for all technical personnel

Requirements

  • 3+ years of professional Technical Software Project Management experience including running software implementations – MUST HAVE
  • Experience using JIRA required – MUST HAVE - Ideally knowledge of Atlassian JIRA Cloud
  • Familiarity with software technologies (e.g. Node.js, ColdFusion, JavaScript, SQL, PowerBI) and with the software development lifecycle (lean design, agile, scrum)
  • PMI/PMP/Agile Prince/Prince 2 or other relevant certifications are a plus
  • Preferred Bachelor's degree in Computer Science, Computer Engineering, IT, or related field
  • High attention to detail and strong written, verbal, and visual communication skills
  • Proven abilities to take initiative and be innovative with an analytical mind with a problem-solving aptitude
  • Strong working knowledge of Microsoft Tools
  • Team player that can adapt in a fast pace and changing environment
  • Experience or knowledge of market research industry an advantage
  • Must be eligible to work in the UK and be commutable to London

Benefits

  • Competitive salary
  • Quarterly bonus
  • Pension and Life insurance
  • Private healthcare
  • Employee Benefits Hub
  • Subsidised gym membership
  • Cycle to Work Scheme
  • Employee counselling
  • Flexibility to work remotely

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