With a strong focus in one of the most regulated industries, healthcare and life sciences, M3 recognizes and values the magnitude of strong compliance.

You worry about strategy and knowledge creation and we worry about the rest. M3 sets the bar high for standards in global compliance for data collection, pharmaceutical oversight, and government guidelines and regulations.

M3 is committed to industry-specific laws and regulations to ensure data security and transparency to clients as well as research participants globally.

With a strong commitment from our executive management team, M3 regularly participates in both internal and external audits to ensure best practices.

ISO20252 Certified logo

ISO20252 Certified

M3 Global Research is certified to ISO 20252 for organizations conducting market, opinion and social research. This certification covers the operation and management of healthcare projects in the USA and Europe to ensure data quality to clients.


ISO27001 Certified

M3 USA and Japan are both ISO 27001 certified. ISO/IEC 27001 is an internationally recognized program that requires an organization to implement and maintain a structured information security and data governance framework. These guiding principles are designed to maintain the confidentiality, integrity, and availability of data within our information systems. Additionally, they are framed to support an evolving legal and regulatory environment for our major practice areas.

ISO27001 Certified logo

EU-US Privacy Shield Certified

M3 USA was the first market research company awarded the EU-US Privacy Shield Certification by the US Department of Commerce. The certification replaces the Safe Harbor Agreement, with which M3 was already compliant. This new data protection framework between the US and EU was adopted by the European Commission on July 12, 2016, and is designed to better protect the transfer of EU citizens 'Personally Identifiable Data' (PII) between the EU and US.

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ESOMAR 28 Questions

At M3 we diligently answer ESOMAR 28 questions to ensure your project is carried out meeting your quality requirements for online samples.


Certified Quality

North America Compliance

  • ISO 20252 Certified by CIRQ
  • US Sunshine Act
  • Canadian Anti-Spam Law (CASL)
  • EU-US Privacy Shield
  • US IRS Income Reporting Law
  • US HIPAA Law
  • Physician Verification
  • Bank Teller Verification
  • IA Professional Researcher Certification

Europe Compliance

  • ISO 20252 Certified by CIRQ
  • Registered with the European Data Protection Authority (DPA)
  • EphMRA Code of Ethics
  • BHBIA Adverse Events Training
  • French Loi Bertrand and Loi Anti-Cadeaux (Sunshine Act)
  • General Data Privacy Regulation (GDPR)
  • Physician Verification

Asia Compliance

  • Japan Privacy Mark
  • Japan PII
  • China Data Collection License
  • China Internet Survey License
  • China PII
  • South Korea PII
  • Physician Verification

Global Compliance

  • Model Clauses
  • Patented Survey Router
  • Triple Verification
  • Post-survey Duplicate Check
  • Zero Cost Data Cleaning
  • Russian Federal Law on Personal Data

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