Press Release: M3 Global Research certified to new ISO 20252:2019 standard

29 May 2020

M3 Global Research, a global healthcare market research fieldwork agency and part of the M3 group, has announced their certification to the ISO 20252:2019 Standard—Market, opinion and social research, including insights and data analytics.

FORT WASHINGTON, PA (May 29, 2020) — In the first of CIRQ’s remote audits, the M3 Global Research and QQFS teams went through the certification process in April, with the 20252 standard award confirming M3’s commitment to assessing and improving their processes. Over the last few years QQFS, who have been certified for the first time have also introduced new approaches to ensure that they could evidence that all the requirements of the standard had been achieved. This has included the rigorous verification of their proprietary physician panel to ensure that all members’ records were matched with the official databases of local medical councils. The work of implementing the ISO standard has been driven by the in-house compliance team supported by management, as well as staff at all levels of the organisation.

M3 Global Research’s CEO Anton Richter said: “We are delighted and proud that CIRQ has recognized M3 Global Research’s dedication to high quality. The new ISO 20252 standard audit is an exhaustive and very rigorous investigation, and our company-wide recertification includes QQFS for the first time, evidencing our commitment to market research excellence across the M3 family.

M3 Global Research has always prioritised compliance, and takes immense pride in delivering comprehensive, and high-quality market research recruitment and support services. Certification to ISO 20252 demonstrates that M3 has defined and implemented best-practice processes, with continuous commitment from executive management.

Elsa Anderson, Head of Office Administration and Compliance at QQFS added: “We consider regulatory compliance to be critical to the success of both QQFS and our clients. With this core tenement in mind, we will continue to provide our clients with solutions that meet the evolving privacy requirements designed to protect data around the world. Our clients can be confident that QQFS is not only providing high quality data from verified healthcare professionals, but is also diligently monitoring, and acting in accordance with, all industry and government requirements to ensure that our clients are fully compliant in all respects.”

For more information contact Hannah Brown, Head of Marketing (EU) –
About M3 Group

The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include,,,,,, and M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including USA, UK, France, Japan, China, and India. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Spain, USA, Sweden, China, South Korea, and India.